Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful staff (many positive mentions)
Beautiful, comfortable rooms and large bathrooms
Outstanding on-site restaurant and inventive bar
Flexible, good breakfast options
Stylish boutique hotel atmosphere
Cons:
Hygiene concerns for some (air-recycler described as dirty)
AC misrepresented (eco air recycler didn’t reach desired temperature)
Slow/onerous check-in process for some guests
Occasional poor or rude service reported
Small bed for two in at least one room
Some restaurant service issues reported by a few guests

Categories

Cleanliness
8.2
Mixed reports: several guests noted hygiene issues (air-recycler appeared dirty, general hygiene concerns), though some reviews explicitly called rooms clean.
Service
9.6
Generally praised across many reviews as very helpful, friendly and accommodating; isolated negatives include slow check-in processes and one report of unfriendly staff.
Location
9.8
Consistently described as excellent/ideal — central, walking distance to beaches and old quarter; repeatedly highlighted as a top feature.
Room Quality
9.4
Rooms and bathrooms described as gorgeous, large and comfortable; minor negatives include a bed that felt small for two and some small maintenance issues (light fixtures).
Amenities
9.2
Strong on amenities with a top-rated on-site restaurant, inventive bar and flexible breakfast; one notable negative is the misleading AC description (eco air recycler didn't reach desired temperature).
Value for Money
8.6
Some guests felt pricing was high relative to service in isolated cases; others appreciated pay-as-you-eat breakfast and overall luxury — mixed but slightly below top tier due to price/service comments.
Food and Beverage
9.8
Frequently praised: restaurant 'top'/'outstanding', excellent breakfast options and a strong bar program; food/beverage is a major positive.
Overall Experience
9.8
Overall very positive experience for most guests (serene, great location, excellent restaurant and helpful staff), offset by isolated issues around check-in, occasional rudeness and some cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 10:33

Property Description

Luxurious Accommodations
Experience comfort and style in our well-appointed guest rooms featuring modern amenities like flat-screen TVs and air conditioning. Relax in our cozy beds and rejuvenate in the sleek bathrooms.

Gastronomic Delights
Indulge in a culinary journey at our on-site restaurant offering delectable dishes for breakfast and more. Sip on handcrafted cocktails at the vibrant bar or explore the local dining scene just steps away.

Convenient Location
Located in the heart of San Sebastián, our hotel provides easy access to popular attractions, making it the perfect choice for leisure and business travelers alike. Explore the city on our complimentary bikes or seek recommendations from our knowledgeable concierge.

Book now to elevate your stay at Arbaso Hotel and create unforgettable memories in San Sebastián.

Important information:

License number: H SS 00878

San Sebastián is committed to its constant renewal and this is reflected in the opening of a new metro station one minute away from the hotel. Some of our rooms could be sensitive to the work carried out in the vicinity of our hotel from Monday to Saturday during business hours, so we invite you to contact our team so that we can make your stay as comfortable as possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Location

Guest Reviews

9.3
Based on 2018 reviews
Cleanliness: 8.2
Service: 9.6
Location: 9.8
Room Quality: 9.4
Amenities: 9.2
Value for Money: 8.6
Food and Beverage: 9.8
Overall Experience: 9.8
T
Thomas • couple • at
10
Sehr gut geeignetes Hotel für einen mehrtägigen Aufenthalt in San Sebastian
Pros:

Außergewöhnlich freundliches Personal. Valet-Parking sehr praktisch, allerdings für 35€/Tag. Geschmackvoll eingerichtetes, großes und sauberes Zimmer mit guten Betten. Kein Frühstücksbüffet, dafür aber serviertes Frühstück in hervorragender Qualität. Anfangs etwas ungewöhnlich aber insgesamt sehr angenehm.

Cons:

Es gab kaum etwas auszusetzen. Wirklich unpraktisch war nur die Bedienung der Beleuchtung im Zimmer. Bis zuletzt konnten wir nicht herausfinden, welcher Schalter für welches Licht zuständig war.

2026-10-31 • via Nuitee
B
Bratu • family_with_children • ro
7
Pros:

The rooms are very clean and very comfortables

Cons:

The breakfast was not good, they dont have their own restaurant, you are having the breakfast in a restaurant next to the hotel with no open buffet, allergies ware something that they could not manage. Not a good experience regarding breakfast. The personal is very young and they dont explain the rules for the facillities with the correct program.

2026-10-31 • via Nuitee
P
Paul • couple • gb
9
Great hotel and a fab location
Pros:

lovely room

Cons:

nothing

2026-10-28 • via Nuitee
J
Jorge • solo_traveller • pr
9
2026-10-28 • via Nuitee
M
Miran • family_with_children • al
10
Pros:

Center of the city great location, great staff and great food.

Cons:

Nothing, all was great

2026-10-26 • via Nuitee
D
David • couple • us
5
2026-10-25 • via Nuitee
H
Heather • couple • us
10
2026-10-22 • via Nuitee
B
Beatrice • couple • ch
10
Sehr schönes Hotel an zentraler Lage.
Pros:

Das Zimmer war wirklich sehr schön. Wir hatten 3 Balkone und viel Platz. Die Raumhöhe und die sehr schöne Inneneinrichtung hat uns sehr gefallen.

2026-10-19 • via Nuitee
R
Raz Almog • solo_traveller • il
10
2026-10-18 • via Nuitee
C
Charles • extended_group • gb
10
2026-10-11 • via Nuitee
D
Duncan • couple • gb
6
Enjoyable but not value for money.
Pros:

For some strange reason they were reluctant to offer us menus to order from. Instead they insisted on just telling us what was on offer.

Cons:

More consistent service at breakfast. Room Attendant kept bringing us toiletry items that we did not ask for/need?

2026-10-09 • via Nuitee
Z
Zoe • couple • il
1
Pros:

הצוות בקבלה נחמד

Cons:

חוץ מהצוות בקבלה המלון מזעזע

2026-09-19 • via Nuitee
A
Alice • couple • gb
10
Great hospitality and kind staff. Would recommend.
Pros:

Great location and very helpful staff

Cons:

Small issue with room but quickly resolved by staff.

2026-09-18 • via Nuitee
M
Mark • couple • gb
9
Beautiful room, great staff, excellent food
Pros:

Everything- very stylish beautiful room, great staff, very good food.

Cons:

A bit difficult getting a table in the restaurant.

2026-09-17 • via Nuitee
M
Michael • couple • gb
10
Excellent location with very helpful staff. Staff assisted with parking my car safely
Pros:

Location in Sans Sebastian and car parking

Cons:

Nothing

2026-09-14 • via Nuitee
J
Janet • extended_group • ch
9
Pros:

Location was great, the staff was super helpful and professional, and they charged our e-car for free!

Cons:

Our room had a window but it faces the inside of the building.

2026-09-13 • via Nuitee
B
Brian • couple • gb
9
2026-09-13 • via Nuitee
G
Georgina • extended_group • au
9
Wonderful location, comfortable rooms and great food
Pros:

Great location, lovely rooms and delicious breakfast and restaurant downstairs

2026-09-12 • via Nuitee
S
Stefan • extended_group • se
8
Pros:

Very good breakfast and the service was great.

2026-09-11 • via Nuitee
C
Clotilde • solo_traveller • br
10
Pros:

Cama, quarto e banheiro amplos e confortaveis. Staff muito simpatico e prestativo.

2026-09-10 • via Nuitee