WoodSpring Suites North Ft Worth Alliance TX Speedway

I usually don't write feedback but I can't let this one go without telling my experience. The room was filthy and full of cock roaches. The floor was disgustung. I used a paper towel on one spot on the floor and it was black. There was what looked like dried ice cream on the floor that had been there for God knows how long. There were dead bugs and dirt all over the top of the fridge. The mirror in the bathroom looked like it hadn't been cleaned in a long time. I found out that this is also an extended stay where people live there and our room looked like someone moved out and they didn't clean it. We pre paid but we could not stay there. We went to check out but the manager was un available to speak with so we had to leave a note as to why we were leaving and we are still waiting to get reimbursed
We had to move to a different hotel. We could not stay there. I was literally up all night with the light on afraid that a roach would crawl in bed with me. I was spraying bug spray everytime a roach would run out.
I was very disappointed and disgusted with that place and I would not recommend it to my worst enemy.

Internet spotty and buffering on mobile phone.

Was unable to check in. No employees were available and the self check in kiosk was not working. Had to go to a different hotel to spend the night. I would like to request a refund.

There were bugs and cockroaches in my room, so I didn’t stay there and had to get a refund

Marijuana smell, hot and “touchy”
elevator, Room needs wall repairs and new furniture, A little high on the price with taxes, someone knocks on the door at 10am and asks if you’re staying or leaving, some guests

Re venden las reservas y cuando llegas al hotel simplemente te dicen que no tienen habitaciones. Y llegas tarde en la noche y que haces????

I hardly ever write reviews especially bad ones but this hotel was a very disappointing stay. Cleanliness and customer service were unacceptable. We stayed at this hotel Friday through Sunday and the entire experience was extremely disappointing. We arrived around midnight on Friday after a long day of traveling only to find that nobody was at the front desk. We had to wait approximately 20 minutes just to get someone’s attention at the front kiosk before we could even get checked in. Once we finally got into our room, I immediately noticed a roach on the wall and several tiny roaches in the bathtub. At that point it was already very late and we were traveling with my boyfriend and my 8 yr old daughter so finding another hotel at that hour was not really an option. We decided to stay and make the best of it. Unfortunately, things continued. When I pulled the covers back to get into bed, there was an ant in the bed. During the night, my boyfriend was actually bitten by an ant on his ear. We tried to overlook everything because we had a long day ahead of us and just needed to get some sleep. When we returned to the hotel around 10 PM on Saturday there were once again roaches on the walls. At that point, it was clear that this was not just a one time issue. The checkout experience was also extremely frustrating. Checkout was at 11:00 AM. At approximately 9:20 AM a two staff members banged on our door and then entered the room asking if we were leaving. I explained that we were but that checkout was not until 11:00. Then, around 10:15 AM another staff member came back and entered the room again without even knocking, asking the same question. I again explained that we were leaving at 11:00. She responded, “Well, it’s almost 11.” It was still approximately 45 minutes before our scheduled checkout time. We had already packed and only needed to take our two bags to the car.

They didn’t have “enough” pillows rooms only had 2 flat pillows
Hall ways and elevator stunk
Room floor was sticky

There was bed bugs I had to leave the hotel within the first hour

The whole thing. Building, entrance,parking lot,facilities the whole dam thing

Everything was great but I forgot to bring own pots or pans but available to purchase.

There were roaches and the staff were rude and didn’t wanna help or give a refund

Didn't get the room i reserved. Was charged more than what I was given on the reservation half of the laundry machines where broken.nothing i could eat or dri k in the vending machine.

Fridge didn’t work so all my leftovers had to be trashed, WiFi didn’t work due to storm days prior, there was no tv in the room I got. Bathroom was not clean. Had to sit in my car just to have phone service.

Cheap beds, no blackout curtain over window, bathroom door didn’t shut due to settling, had to kill a roach crawling around on the floor near our luggage, bad smell in hallways and elevator.

No physical service attendant at night.