Holiday Inn Express & Suites - Roanoke – Civic Center

Hotels
•
Holiday Inn Express
9 (1078 reviews)
1303 Williamson Road , Roanoke , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
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Review Highlights

Pros:
Cleanliness
Location
Amenities
Overall Experience
Cons:
Service Issues
Limited Breakfast Choices

Categories

Cleanliness
9.33
All mentioned reviews highlight cleanliness consistently, indicating a well-maintained property.
Service
8.8
Some reviews mention delays and issues with front desk service, slightly lowering the score.
Location
9.34
The convenience of the location to local attractions is noted positively in multiple reviews.
Room Quality
8.79
The rooms were described positively, but there were some mix-ups regarding accommodations.
Amenities
9.32
Positive mentions of available amenities like snacks and microwaveable food.
Value for Money
8.78
Value is perceived as good, but some complaints suggest room for improvement.
Food and Beverage
8.33
Mixed reviews on breakfast quality; some found it lacking variety.
Overall Experience
9.3
Overall sentiment is positive, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:11

Property Description

Convenient Location
Located in Roanoke, Holiday Inn Express & Suites - Roanoke – Civic Center is just steps away from the Civic Center and a short distance from popular attractions like the Science Museum of Western Virginia Hopkins Planetarium and Mill Mountain Zoo.

Modern Amenities
Enjoy a comfortable stay with amenities such as a fitness centre, indoor pool, and free WiFi throughout the property. The hotel also offers express check-in and check-out for your convenience.

Comfortable Rooms
Relax in air-conditioned rooms equipped with everything you need, including a coffee machine, microwave, and flat-screen TV. Each room features a private bathroom and cozy bedding for a restful night's sleep.

Book your stay at Holiday Inn Express & Suites - Roanoke – Civic Center for a memorable experience in Roanoke.

Important information:

Please note that the property does not accept reservations from local residents and within an approximate 60 mile radius.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1078 reviews
Cleanliness: 9.33
Service: 8.8
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
P
Pamela • couple • us
9
It was a short overnight stay, but very comfortable.
Pros:

It was very clean and breakfast was very good! Bed was comfortable!

2026-04-25 • via Nuitee
H
Harris • family_with_children • us
10
2026-04-23 • via Nuitee
J
Joseph • couple • us
10
2026-04-22 • via Nuitee
K
Karen • couple • us
10
2026-04-19 • via Nuitee
A
Anguix • solo_traveller • es
8
Pros:

Hotel funcional,

Cons:

La recepcionista de la tarde muy antipática y el señor del desayuno más de lo mismo

2026-04-16 • via Nuitee
G
Gabriela • family_with_children • us
8
Comfortable stay for a decent price
Pros:

Clean, good price, friendly staff, has secure elevators (have to have keycard), close to highway, decent bkfst

2026-04-13 • via Nuitee
M
Michael • couple • us
9
2026-04-12 • via Nuitee
H
Harper • solo_traveller • us
10
2026-04-12 • via Nuitee
G
Gregory • couple • us
9
Great value and conveniently located
Pros:

Convenient and very clean. Accommodations were very comfortable. Breakfast was good. Staff was very friendly.

2026-04-11 • via Nuitee
C
Clarence • extended_group • us
8
2026-04-10 • via Nuitee
L
Laura • couple • us
10
Pros:

Staff was amazing, room was very clean

Cons:

N/A

2026-04-09 • via Nuitee
P
pambI1199ZG • Family
10
Greatness!
Pros:

Great stay and experience. Help in every way they could. Will return for another visit

2026-04-07 • via Tripadvisor
T
Tina • couple • gb
9
Well rested after a day’s hiking - good nights sleep in a very comfortable bed.
Pros:

Great location

Cons:

Friendly staff

2026-04-07 • via Nuitee
J
JARDEL • solo_traveller • br
9
2026-04-06 • via Nuitee
יעל בנימין • family_with_children • il
10
Pros:

היה נקי,נעים ומאורגן.

2026-04-04 • via Nuitee
B
B3750OYgrantw • Family
2
Motel Takes Money
Pros:

The motel would not refund the two nights. I paid in advance for two nights.

When I tried to check, they would not honor a picture of divers license. No refund.

I went to another hotel and no problems. All they come up with is excuses. They took my money.

2026-04-03 • via Tripadvisor
C
Cyndi • couple • us
10
Great facility. Will definitely stay there again.
Pros:

From check in to checkout it was a great experience. The room was very clean and the bed and linens were very comfortable. The shower products provided were very nice. We had a microwave and mini fridge. The breakfast was plentiful and hot. There is an outside lounge area with fire pit which was unexpected. There is a fence around part of the property to block the view of the brick buildings. There are plants and trees so it felt private and secure. Overall it was a great experience and we would definitely stay there again.

Cons:

No complaints. The location looked a bit sketchy upon approaching from the highway but once at the hotel it was very nice.

2026-04-03 • via Nuitee
D
Dagmar • couple • us
9
A very comfortable weekend
Pros:

Everything was clean. The staff was very polite and helpful. We needed an additional blanket and got it immediately. My son had a nosebleed during breakfast and without even asking for help one of the staff immediately brought ice and napkins.

Cons:

It says “saltwater pool” so we thought it would be no or little chlorine, but it was still with a lot of chlorine. The kids still enjoyed it a lot.

2026-03-30 • via Nuitee
G
Greg • couple • us
10
Excellent stay
Pros:

Breakfast was good. Hotel was clean and the staff was nice.

Cons:

No complaints at all.

2026-03-24 • via Nuitee
K
Karen • couple • us
10
2026-03-22 • via Nuitee