Sleep Inn & Suites Pigeon Forge - Downtown

I did not have high expectations. The room prices were triple what they normally are because of Fall School break and Fall fest. All 2 star hotels were in that same rate. I picked Sleep Inn &Suites. When I entered the facility. The young man at the front desk was very helpful, pleasant and great at his job. I went up to my room. It was sparkling clean and linens looked great. Plenty of towels. The air conditioner was loud. Not sure why. In the morning breakfast was ok, the dining area was terribly small, counters were small. Breakfast was ok for free, cinnamon buns, eggs, sausage, waffle mix, fruit, coffee and juice. Overall I was pleasantly surprised by this hotel. Would I come back? Yes if it’s a normal price but not at the inflated prices.

You honestly get what you paid for. The hotel wasn’t bad but obviously wasn’t the best there is.They had complimentary water and cookies which was great and the room was cleaned. However, they did not replace the toilet paper, and the tv was unplug, and so on. Besides the tiny problems, overall, it was a good vacation!

The room was clean and the staff was nice.

Staff friendly and helpful. Clean room. It was a little cramped but had large desk, microwave and refrigerator with king size bed. Walking distance of restaurant. Good breakfast with several choices.

Friends stayed at hotel across the street. Not as nice as this hotel and the price was much better.

Property is in a pretty good location just a little bit off the strip. Staff was very nice. Parking lot was easy to park in. Shops are down the road but not too far away.

We stayed in their suit in first week of Oct 2025. It's being newly renovated (2 floors ready), swimming pool open but still old. The hotel and room ambience is pretty nice and clean! Room lights are a bit dim, could be brighter.

Plenty of free parking and hot breakfast (same menu all week). Bagels, bread, muffins, meat, omelet, waffle, biscuits, fruits, and beverages. May be they could add some baked potatoes.

Location is great - walking distance from Hollywood Wax Museum and many great attractions within 2 miles. Still it's very quiet! The renovation staff workmanship was a challenge. The tub tap and towel rod came down! But staff is very helpful in fixing. Overall, enjoyed the stay!

Close to dinner place

The staff was great, and the maintenance staff was very friendly and attentive. One of the cleaner hotels we have stayed in. The hot breakfast bar was not always ready, and the coffee was not kept full.

Room clean, quiet, and comfortable. Breakfast was sausage patties, links, eggs, waffles, pastries, yogurt.

The staff were GREAT! So Friendly. The hotel was clean and nice. The hot tub was not clean and needed some work.

My wife and I stayed 3 nights recently and had a very enjoyable experience. They advertise a continental breakfast, but we had a full hot breakfast every morning. It was very good. Coffee was excellent, didn't taste like motel coffee. We had a single queen room and it was extremely small. It would be ideal for a single person. The bathroom/shower was clean and the bed was very comfortable. The next time we stay here, and we will, we will upgrade to either 2 beds or a king suite. They also don't treat smokers like lepers, as they had 2 designated smoking areas outside with picnic tables and umbrellas. The staff was polite and courteous. The lobby and parking area was very clean and well maintained. They kept a basket of free bottles of water and cookies in the lobby. Great deal just off the beaten path.

If you’ve never stayed here your missing out on a great place they have the best staff I’ve ever seen I was on motorcycle an they offered me to part under the owning.the whole place is super clean an nice place that’s close to everything but just far enough away it’s quite

Hotel was nasty. Room was full of bugs. Walked in and walked out. Demanded refund.

Room was clean. Only complaint was the air conditioner would not run continuously.

I like that they have remodeled and is in a good condition. I hope they keep like that. Definitely I will return.

The location is great…right off The Parkway. Turn at Sunliner Diner and go past Music Road Inn. Easy! Small hotel…only 1 elevator & ice machine in the building!

Our queen room was very compact and small, even for two people! But, it was clean. The bathroom was a good size - however, there was no vent fan and the door to the bathroom is heavy & does not stay open. That is annoying when you want to just use the sink or the mirror or air it out after a shower (again, no fan!!)! It would be nice if they at least had a door stopper to use in the room! The water in the shower does not get that hot!

The TV never once connected to the internet to be able to watch anything - even regular channels, making it useless the entire time!

I did appreciate the fridge and the microwave - which a lot of places do not offer anymore.

I called the front desk on Day 3 and asked for the room to be cleaned with fresh towels and sheets - they never came.

The breakfast offerings were not bad and both of us were satisfied!

It was OK overall for a short stay - but would not choose Sleep Inn for an extended stay.

Jamey was super nice me and wife will definitely comeback

The room smelled bad.
There were ants everywhere to where we couldn't even keep food in the room because they were in everything. They were also in our personal belongings and on the couches. So we just ate out everyday and put the trash out in hallway

Overall the experience went well. Only dislike was not much to choose from at breakfast. Room was clean and staff were very friendly.

The property had small issues. Had problem with flooding. We had to move rooms but was handled appropriately. Second room great. Faucet was loose in shower. Did not report. They had to work on TV in first and second rooms to get to work but got working. Staff excellent. Breakfast excellent. Loved our room 114. Third time to stay. Seems to always have some sort of issue but staff fixes and we move on.