Fairfield Inn & Suites Houston Memorial City Area

Hotels
Fairfield Inn
9.6 (330 reviews)
11080 Katy Freeway , Houston , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Great amenities
Excellent food
Cons:
More breakfast options needed

Categories

Cleanliness
9.31
Rooms are clean and well set up, consistent positive sentiment.
Service
9.99
Staff were very friendly and accommodating, positive service experiences noted.
Location
9.82
Good and convenient location near restaurants and shopping.
Room Quality
9.26
Rooms are roomy and comfortable.
Amenities
9.49
Free breakfast and parking, good amenities.
Value for Money
9.75
Good price for the quality experienced.
Food and Beverage
9.31
Breakfast was very good and the onsite restaurant was well-reviewed.
Overall Experience
9.88
Overall outstanding experience with numerous positives noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:59

Property Description

Outdoor Swimming Pool and Fitness Centre
Fairfield Inn & Suites Houston Memorial City Area boasts an inviting outdoor swimming pool and a well-equipped fitness centre for guests to enjoy during their stay.

Dining Options and Business Facilities
Guests can indulge in delicious meals at the on-site restaurant and bar, or grab a snack at the in-house snack bar. The hotel also offers a business area for those traveling for work.

Multilingual Staff and Convenient Location
With staff fluent in English, Spanish, and Malayalam, guests can receive assistance in their preferred language. Conveniently situated just 10 km from CityCentre Plaza, this non-smoking property offers easy access to nearby attractions.

Book your stay at Fairfield Inn & Suites Houston Memorial City Area for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.6
Based on 330 reviews
Cleanliness: 9.31
Service: 9.99
Location: 9.82
Room Quality: 9.26
Amenities: 9.49
Value for Money: 9.75
Food and Beverage: 9.31
Overall Experience: 9.88
E
Eric couple us
9
2026-08-05 via Nuitee
Q
Quinn couple us
8
2026-07-20 via Nuitee
B
Brown couple us
8
2026-07-20 via Nuitee
C
CHRISTIAN couple us
9
Wonderful place with excellent staff
Pros:

Breakfast was very tasty.

2026-07-18 via Nuitee
C
C family_with_children us
6
Clean and comfortable, but bring earplugs
Pros:

The hotel was clean, had great coffee and breakfast, and great Happy Hour drinks.

Cons:

The bed was a bit uncomfortable, but not a deal breaker. The only issue was the car noise from the freeway, seemed like it went on all night. Next time, will bring earplugs.

2026-07-12 via Nuitee
T
Tae family_with_children us
5
Over all, it was alright, not great. The breakfast was alright, but dry.
Pros:

The location worked for us.

Cons:

The shower water pressure was too weak for us. The temperature in the hallway was very muggy as well as the lobby area. The breakfast was alright, but not wonderful. The staff who was cleaning the breakfast area got upset with me because I did not put in my utensils in the red container by the grey container for the plates. The red bucket is suppose to be used for cleaning solutions, for rages. There was no signs that the utensils belonged in the red containers. The staff was not too helpful because I saw someone struggling with the waffle maker, and no one was helping them.

2026-07-12 via Nuitee
A
Alicia extended_group us
10
2026-07-09 via Nuitee
A
April couple us
6
Decent. Not bad but not my favorite.
Cons:

The included breakfast was not great. Room did not smell fresh. I did not like the location off the highway.

2026-06-24 via Nuitee
N
N7372JHjorgem Family
4
Poor management and rotten employee
Pros:

Called the front desk around 10:30pm (May 15, 2026) Friday night on my way to Houston. The young Hispanic male was very nice and helpful over the phone and patiently answered all my questions. I asked about parking my 18' flat bed and he said they had plenty of space in the back. I drove up, not ever having stayed at this establishment, and happen to drive around back and as I approach the front of the building, I am blocked by a staff member of the hotel driving the facilities' van. Not knowing what was going on, the black man (I believe his name was Alex) threw his arms up in an aggressive manner essentially questioning my presence on the property. I was upset, as can be expected. He approaches my driver window and asks my wife and I if we are checking in. I respectfully told him that we were. He pointed where to park in a very rude way, expressing that we could not park in the front. After I essentially told him no problem and I reach to start up my vehicle, he continues to stand there and stare at us as if he does not believe us. Even after backing up the vehicle to the location, we parked for the night, he continued to stand there and disrespectfully watched us unload our overnight bags prior to walking to the front desk. The trip I was taking was to replace a broken windshield and have some repair work on my vehicle. Only speculation, but he made a judgement call on me being Hispanic and driving a truck in that condition. Or perhaps, they are used to rift raff driving on the premises and that should bring up all kinds of red flag for you. I had been up at that point since 3:30am and was trying to wind-down for the night. I was certainly flustered and ended up doing some work on my laptop for another hour and a half because of the confrontation. I mentioned all that had happened to the front desk. He assured me he would inform the manager in the morning. He apologized for the incident. When I checked out the next morning, they asked how our stay was. I repeated the incident to them. They said they would inform the manager. They gave me a business card, of which I emailed the manager right away. Days later I received a notification that the email failed to go through. I called two more times and left a message with the front desk to have the manager call me back. No response from hotel management was received. I am sick of merely being apologized to. I feel that they should do something to rectify this situation. I don't ask them to fire anyone, but definitely course correct that unpolite, rude, disgusting excuse for an employee in hospitality. All these big companies do is "apologize" and thereby "sweeping" things under the carpet. If I hear from management, and hopefully I do, I will leave an updated post. Just know that you are just a number to these people. If they mess up in something during a stay, don't expect them to do anything, other than to give you a fake apology. It's funny, we work hard for our money and fulfill our obligation of the business transaction, but they fail and leave it at that. It may be better to pick another hotel, enter at your own risk. I hope this helps you make an informed choice. Oh, and the coffee is awful! Better do a Dunkin or Starbucks or another run.

2026-05-22 via Tripadvisor
C
cici solo_traveller us
10
Pros:

Friendly staff and comfortable rooms

Cons:

Na

2026-05-21 via Nuitee
Y
Yvonne couple us
6
2026-05-05 via Nuitee
E
Ernest couple us
9
Pros:

Great service

Cons:

Nothing

2026-04-29 via Nuitee
I
Islam solo_traveller us
7
2026-04-28 via Nuitee
J
Joshua couple us
10
2026-04-26 via Nuitee
L
Louisann couple us
10
2026-04-10 via Nuitee
T
Trinette couple us
8
Pros:

Nice!

Cons:

Pool area I’m a outside person

2026-04-08 via Nuitee
L
Louisann couple us
10
Pros:

The front desk staff were very polite, the rooms were clean.

Cons:

The lady from the bar was super rude.

2026-03-23 via Nuitee
A
April solo_traveller us
10
Pros:

Loved it!

2026-03-20 via Nuitee
B
Brandye extended_group us
10
Pros:

The front desk staff and breakfast were lovely. And on hand waters!!

2026-03-16 via Nuitee
R
Ramon solo_traveller us
9
Excellent value for your Money
Pros:

Clean and well maintain.

2026-02-08 via Nuitee