Grand Mercure Dubai City

Hotels
•
Grand Mercure
8.1 (7912 reviews)
Casablanca St off Airport Road , Dubai , ae
+971 4 525 0000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable rooms
Helpful staff
Excellent location
Cons:
Disappointing breakfast
Cleanliness issues in bathroom

Categories

Cleanliness
7.56
The bathroom could have been a bit more clean, otherwise is nice!
Service
9.03
The staff were good and helpful, and many reviews praised the exceptional service.
Location
9.07
The hotel location is excellent for airport access.
Room Quality
8.02
Rooms were comfortable and trendy, though one review mentioned discomfort.
Amenities
8.05
Good gym and pool, but breakfast was disappointing.
Value for Money
8.01
Standard quality for this hotel tier.
Food and Beverage
6.56
Breakfast disappointing with empty bowls and weak coffee.
Overall Experience
8.53
Guests generally had a positive experience highlighted by excellent staff and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:53

Property Description

Experience the elegance of Grand Mercure Dubai City, where luxury meets cultural heritage.

Spectacular Amenities
With breathtaking views, our stunning rooftop pool invites you to relax in style, while our all-day dining at Walima offers a delightful culinary journey.

Family-Friendly Fun
Unwind at Qova, our specialty café, and lounge at Huzza mezzanine pool that features a dedicated kids' play area, ensuring every family member enjoys their stay.

Business Ready
Host successful meetings in our 9 state-of-the-art conference facilities, making your business engagements seamless and productive.

Immerse yourself in this extraordinary stay and book your room today!

Important information:

- Complimentary Dubai International Service shuttle service pick-up and drop-off 24/7 for Terminals 1 & 3.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Location

Guest Reviews

8.1
Based on 7912 reviews
Cleanliness: 7.56
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 6.56
Overall Experience: 8.53
M
Mohammed • extended_group • ae
9
2026-08-29 • via Nuitee
L
Lamiaa • couple • ae
8
2026-08-29 • via Nuitee
L
laure • family_with_children • nc
9
2026-08-28 • via Nuitee
E
Ewa • solo_traveller • kw
6
2026-08-28 • via Nuitee
A
Abdelaziz • couple • ae
7
Cons:

The air conditioner is too hot and the items are lost there

2026-08-28 • via Nuitee
M
MOHAMMED Mahmoud • couple • om
10
2026-08-28 • via Nuitee
A
Alnaqbi • couple • ae
10
مكان راحتي واستجمامي 😊
Pros:

الموظفين بشوشين والمكان مريح وهادي وكل شي قريب مني

Cons:

مكان الحجز يكون موظف او اثنين والتأخير هذي النقطه الوحيده اللي ابي اتكلم عنها ولا الباقي ممتاز

2026-08-27 • via Nuitee
I
ibrahim Jamal • couple • om
10
2026-08-27 • via Nuitee
L
Lisa • couple • nz
8
Great overnighter at the hotel with staff like Olamole making us feel super welcomed. Would recommend
Pros:

Easy access to the airport

Cons:

N/a

2026-08-27 • via Nuitee
A
Ahmed • couple • ae
1
2026-08-26 • via Nuitee
K
Khalil • couple • sa
10
Pros:

شكرا جدا مستر احمد جلال و مستر هشام علي المعامله الرائعه ومحترفين حقيقي مكان منظم وجميل جدا جدا أنا سعيد و هرجع تاني وكمان مش ريتشر

2026-08-26 • via Nuitee
M
MAUD • family_with_children • fr
6
Pros:

La proximité

Cons:

La clim trop froide et les équipements vieillissants

2026-08-26 • via Nuitee
منيرة • couple • sa
10
2026-08-25 • via Nuitee
S
Samira • couple • ae
10
Pros:

كل شي

2026-08-25 • via Nuitee
R
rouda • couple • ae
6
Not bad, wouldnt stay there again though.
Pros:

I liked the layout of the room. I appreciated the vanity area.

Cons:

Didnt like the absence of the shower bar. Didn't like the lack of "five star hotel" services. Didn't like the room service delivery charges.

2026-08-24 • via Nuitee
F
Fatma • couple • ae
10
2026-08-24 • via Nuitee
M
Mansoor • family_with_children • ae
5
Pros:

Good location

Cons:

Shower bath / bath door locks need to upgrade
Always have issues

2026-08-24 • via Nuitee
A
Aliyah vorajee • solo_traveller • gb
10
2026-08-24 • via Nuitee
H
HAMDAN • couple • ae
10
2026-08-23 • via Nuitee
C
CORRADO • couple • it
9
2026-08-23 • via Nuitee