Grand Mercure Dubai City

Hotels
•
Grand Mercure
8.1 (7610 reviews)
Casablanca St off Airport Road , Dubai , ae

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Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Electric car charging station
Health club
Long-term parking
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable rooms
Helpful staff
Excellent location
Cons:
Disappointing breakfast
Cleanliness issues in bathroom

Categories

Cleanliness
7.56
The bathroom could have been a bit more clean, otherwise is nice!
Service
9.03
The staff were good and helpful, and many reviews praised the exceptional service.
Location
9.07
The hotel location is excellent for airport access.
Room Quality
8.02
Rooms were comfortable and trendy, though one review mentioned discomfort.
Amenities
8.05
Good gym and pool, but breakfast was disappointing.
Value for Money
8.01
Standard quality for this hotel tier.
Food and Beverage
6.56
Breakfast disappointing with empty bowls and weak coffee.
Overall Experience
8.53
Guests generally had a positive experience highlighted by excellent staff and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:53

Property Description

Experience the elegance of Grand Mercure Dubai City, where luxury meets cultural heritage.

Spectacular Amenities
With breathtaking views, our stunning rooftop pool invites you to relax in style, while our all-day dining at Walima offers a delightful culinary journey.

Family-Friendly Fun
Unwind at Qova, our specialty café, and lounge at Huzza mezzanine pool that features a dedicated kids' play area, ensuring every family member enjoys their stay.

Business Ready
Host successful meetings in our 9 state-of-the-art conference facilities, making your business engagements seamless and productive.

Immerse yourself in this extraordinary stay and book your room today!

Important information:

Please note that the shuttle service is available for free one way only (where applicable).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for AED 50 per person per night when using an existing bed.
    Children from 3 years old to 12 years old stay for AED 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 7610 reviews
Cleanliness: 7.56
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 6.56
Overall Experience: 8.53
A
AHLAM • couple • sa
4
2026-05-30 • via Nuitee
A
Ahmed • couple • sd
10
2026-05-30 • via Nuitee
A
ATWANI • solo_traveller • cl
8
Will come back was good in all
Pros:

Lots of varieties in breakfast food and location was near metro station and also restaurants

Cons:

High charges if taxi to airport service

2026-05-30 • via Nuitee
N
NISAR • solo_traveller • ae
9
Pros:

Food was excellent

Cons:

Rooms little bit small sizes.

2026-05-30 • via Nuitee
A
Ahmed • couple • sd
10
2026-05-30 • via Nuitee
B
Bromet • solo_traveller • nl
10
Pros:

Luxe hotel, mooi ingericht, fijn personeel. Roomservice ook heel respectvol.

Cons:

Er waren eigenlijk geen tegenvallers.

2026-05-30 • via Nuitee
S
Sultan • couple • ae
10
Pros:

حلوه وهادئ

Cons:

لاشي

2026-05-30 • via Nuitee
S
SALEEM • solo_traveller • pk
9
2026-05-30 • via Nuitee
H
Hojiakvar • solo_traveller • uz
10
2026-05-29 • via Nuitee
M
Mubarak • couple • ae
10
2026-05-29 • via Nuitee
A
Ahmed • extended_group • ae
10
2026-05-29 • via Nuitee
B
budoor • family_with_children • ae
5
سيئة
Pros:

النظافه فقط

Cons:

الموظفون مب متعاونين ولا يلبون الطلبات مجرد يسمعونها فقط
تليفون الغرفه خربان إذا تبغي شي نتعنى لين نحت وهالمشكلة من الإقامة الأولى عندهم ويمكن صار لي سنتين وشي وبعده الفون خربان 😂

2026-05-29 • via Nuitee
K
kazi abul • solo_traveller • ae
10
2026-05-29 • via Nuitee
S
Sameh Hany Youssef • couple • ae
8
Advisable
Pros:

Nice location, service, cleanliness, good hotel

Cons:

Check in is difficult and taking too long

2026-05-29 • via Nuitee
S
Sara • family_with_children • au
7
2026-05-28 • via Nuitee
L
Leetitia • extended_group • au
1
Leaves a bad taste in your mouth will never go through Dubai again
Pros:

Situation

Cons:

The staff and the manager were very unhelpful with a mistake they made firstly they said we didn’t have a booking , then they locked us out of the room saying we hadn’t payed a tax Levi ..we knew nothing about it .. they made us pay

2026-05-28 • via Nuitee
A
Abdallah • couple • ae
10
Special thanks to Ms Katheline ~ Receptionist. She is a very good employer
2026-05-28 • via Nuitee
B
Binoy • family_with_children • in
7
2026-05-28 • via Nuitee
K
KATALIN VIKTÓRIA • solo_traveller • hu
9
2026-05-27 • via Nuitee
A
Alhammadi • couple • ae
10
2026-05-27 • via Nuitee