Holiday Inn Express Hangzhou Westlake East by IHG

Hotels
•
Holiday Inn Express
9 (266 reviews)
No.2 Westlake Avenue Shangcheng District , Hangzhou , cn

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good value for money
Cons:
Cigarette smell in rooms
Limited English speaking staff

Categories

Cleanliness
8.33
Some reviews noted issues with cigarette smell in towels and bedsheets.
Service
9.3
Staff is friendly and helpful, with positive mentions of service.
Location
9.34
Multiple reviews praised the excellent location near metro and train stations.
Room Quality
8.79
Rooms were comfortable although there was a mention of cigarette smell.
Amenities
8.82
Positive mentions of self-service laundry and breakfast quality.
Value for Money
9.28
Pricing is considered very good compared to the services provided.
Food and Beverage
8.83
Good breakfast options were mentioned, although some found it repetitive.
Overall Experience
9.3
Overall positive feedback with recommendations for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:51

Property Description

Prime Location in Hangzhou
Located in the heart of Shangcheng district, Holiday Inn Express Hangzhou Westlake East, an IHG Hotel offers easy access to major attractions like Lingyin Temple and Xixi Wetland, making it the perfect choice for travelers looking to explore the city.

Convenient Amenities
Guests can enjoy the convenience of room service and a restaurant on-site, ensuring a comfortable and satisfying stay. The multilingual staff at the reception are always ready to assist, providing top-notch service to guests throughout their visit.

Easy Access to Transportation
With Hangzhou Railway Station just 600 meters away and the airport within a reasonable distance, guests can easily navigate their travels, whether arriving by train or plane. Don't miss the chance to experience a seamless stay at Holiday Inn Express Hangzhou Westlake East.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for CNY 0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 266 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
T
Tony • family_with_children • no
9
Pros:

God frokost kort vei til innsjøen

2026-01-20 • via Nuitee
J
Juan Pablo • couple • cl
9
2026-01-19 • via Nuitee
G
Genie Louise • couple • hk
7
Nice short stay
Pros:

Beds were comfortable and there was a little table with sofa too. Hotel is in a very convenient location, walkable distance to the west Lake. Staff were nice and we could borrow umbrellas directly from the hotel.

Cons:

Could be a bit cleaner.

2026-01-19 • via Nuitee
K
katsunori • couple • jp
10
満足
Pros:

朝食　ロケーション共によかった

2026-01-19 • via Nuitee
Z
Zhantore • couple • kz
10
2026-01-16 • via Nuitee
A
Alan • solo_traveller • at
9
2026-01-05 • via Nuitee
L
Lee Fong • extended_group • sg
6
Good value for money
Pros:

In front of subway station and provide washing and drying machines for free

Cons:

Taxi and car can’t reach hotel driveway

2026-01-04 • via Nuitee
L
Lee Fong • extended_group • sg
7
Good value for money
Pros:

Family friendly hotel esp for kids with street fighter video game etc. Very convenient location with Family Mart in front of the hotel and F&B outlets in the same building. Using robot to deliver parcels. Very near to subway station right in front of the hotel.

Cons:

Lack of driveway for taxi or car to pick up and drop off.

2026-01-04 • via Nuitee
A
Anja • family_with_children • de
9
Visite de Hangzhou
Pros:

Très bien situé et équipé

Cons:

Néant

2026-01-02 • via Nuitee
Чеботарева • family_with_children • my
9
Pros:

Хорошая звукоизоляция, тихо, спокойно, убираются каждый день. Завтраки однообразные, хороший выбор. Чисто, в отели не курят, это большой плюс. Общение с администраторами через переводчик, слабый английские, но это не проблема.

Cons:

В период нашего проживания, все было хорошо.

2026-01-02 • via Nuitee
S
Seah_HC • family_with_children • sg
8
Pros:

Location was excellent. Front desk was helpful and helped to collect parcel deliveries. The breakfast spread was sufficient and delicious. The room space was comfortable.

Cons:

The towel and bedsheets has cigarette smell.

2025-12-31 • via Nuitee
A
Anja • family_with_children • de
8
Pros:

Hôtel calme et propre

Cons:

Tout le personnel ne parle pas forcément anglais

2025-12-31 • via Nuitee
S
Shao-jie • solo_traveller • au
9
I will stay here again
Pros:

Very close to the metro station.

Cons:

No

2025-12-29 • via Nuitee
Z
Zhiling • family_with_children • us
10
2025-12-27 • via Nuitee
J
joei • family_with_children • sg
8
2025-12-20 • via Nuitee
E
Elsa • extended_group • sg
10
Want to thank the staff and making the hotel stay comfortable and affordable
Pros:

Very convenient, near metro and train station. Go to the attractions all very easy. Staff is friendly and helpful. Facilities is new and clean. Best is got washing machine and dryer, I don’t need to bring too many clothes with me.

Cons:

Nearby didn’t have any chargee… only found a Starbucks.

2025-12-19 • via Nuitee
P
Petra • couple • de
8
2025-12-18 • via Nuitee
A
ABBAS • couple • lb
1
2025-12-09 • via Nuitee
D
Dag • family_with_children • se
8
Pros:

Bekvämt rum, högt läge, möjlighet att tvätta kläder i self service laundry. Hjälpsam personal.

Cons:

Inget kaffe till frukost.

2025-12-07 • via Nuitee
王 • solo_traveller • cn
10
Pros:

酒店前台的服务很好，早餐好好吃26可以看见西湖

Cons:

没有什么不满意入住体验非常好

2025-12-07 • via Nuitee