Holiday Inn Express Hangzhou Westlake East by IHG

Hotels
•
Holiday Inn Express
9 (266 reviews)
No.2 Westlake Avenue Shangcheng District , Hangzhou , cn

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good value for money
Cons:
Cigarette smell in rooms
Limited English speaking staff

Categories

Cleanliness
8.33
Some reviews noted issues with cigarette smell in towels and bedsheets.
Service
9.3
Staff is friendly and helpful, with positive mentions of service.
Location
9.34
Multiple reviews praised the excellent location near metro and train stations.
Room Quality
8.79
Rooms were comfortable although there was a mention of cigarette smell.
Amenities
8.82
Positive mentions of self-service laundry and breakfast quality.
Value for Money
9.28
Pricing is considered very good compared to the services provided.
Food and Beverage
8.83
Good breakfast options were mentioned, although some found it repetitive.
Overall Experience
9.3
Overall positive feedback with recommendations for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:51

Property Description

Prime Location in Hangzhou
Located in the heart of Shangcheng district, Holiday Inn Express Hangzhou Westlake East, an IHG Hotel offers easy access to major attractions like Lingyin Temple and Xixi Wetland, making it the perfect choice for travelers looking to explore the city.

Convenient Amenities
Guests can enjoy the convenience of room service and a restaurant on-site, ensuring a comfortable and satisfying stay. The multilingual staff at the reception are always ready to assist, providing top-notch service to guests throughout their visit.

Easy Access to Transportation
With Hangzhou Railway Station just 600 meters away and the airport within a reasonable distance, guests can easily navigate their travels, whether arriving by train or plane. Don't miss the chance to experience a seamless stay at Holiday Inn Express Hangzhou Westlake East.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for CNY 0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 266 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
H
Harvinder • family_with_children • gb
9
Pros:

Good location. Had a free laundry which i found especially useful. Fast lift to 20th floor. Good breakfast with a range of choices. Shout out to Sam Xia for exceptional service. Very close to the metro line 5 (red). Can take this to and from the airport

Cons:

Was difficult for Didi to pick up the location.

2026-04-14 • via Nuitee
郁婷 • couple • tw
7
2026-04-06 • via Nuitee
X
XIU HAO • couple • sg
10
Excellent
Pros:

High floor and spacious hotel

Cons:

Food was Mediocre and laundry needs to pay

2026-04-03 • via Nuitee
I
Irina • couple • ru
6
2026-04-03 • via Nuitee
O
Olga • couple • ru
10
Поставить в номер холодильник
Pros:

Хорошее расположение рядом с железнодорожным вокзалом

2026-03-31 • via Nuitee
B
Buncha • extended_group • th
9
อาหารเช้าอร่อยมาก
Pros:

สะอาด สะดวกสบาย

Cons:

ไม่มี

2026-03-31 • via Nuitee
C
clefton • extended_group • id
10
Geeat hotel with good location, really close to train station
2026-03-30 • via Nuitee
عواطف • couple • sa
4
لا اعتقد اني أعود له
Pros:

المكان موقعه معقول

Cons:

البهو صغير، والغرف ضيقة وأقل من المتوقع، الصور افضل من الواقع ، وليس فيه ثلاجة لحفظ الأطعمة

2026-03-28 • via Nuitee
L
Li Si • family_with_children • my
6
2026-03-27 • via Nuitee
E
Ekaterina • extended_group • ru
5
Pros:

Ничего

Cons:

Отель когда-то был хороший, но стал слишком старым, обветшалые стены, облезлый ламинат

2026-03-26 • via Nuitee
C
Charles Edward • couple • ph
8
Pros:

Location. Staff.

Cons:

Carpet.

2026-03-23 • via Nuitee
A
ariies • solo_traveller • hk
7
Ok for the price
Pros:

The room was spacious

Cons:

The lobby is very dark. The front entrance has no parking, hence the taxi driver always got confused.

2026-03-20 • via Nuitee
J
JiaHao • couple • tw
9
如果還有機會再訪杭州，這裡會是首選
Pros:

- 完整心得文：https://aris.tw/article-content/215
* 地點絕佳，火車站、兩條地鐵線皆在對街
* 附近便利商店、超市也極多，生活機能方便
* 雙單人床房有隔板、閱讀燈等設備，對旅伴的影響可以大幅減低
* 房價 C/P 值超高
* 房間內的插座數量極多，絕對夠用

Cons:

- 完整心得文：https://aris.tw/article-content/215
* 入住期間整棟大樓空調僅有暖氣，正值回溫時房間稍嫌悶熱
* 房間內沒有冰箱可供使用

2026-03-18 • via Nuitee
漢文 • extended_group • tw
10
2026-03-18 • via Nuitee
J
Jean François • extended_group • be
9
Une valeur sûre.
Pros:

3ème séjour et toujours aussi satisfait.
Très bon service, chambres vastes, propres et confortables.
Buffet petit déjeuner varié et très bon.
Je reviendrai.

Cons:

Rien de négatif

2026-03-18 • via Nuitee
Y
Yu Min • family_with_children • tw
10
2026-03-13 • via Nuitee
A
Antonio • couple • us
8
2026-03-10 • via Nuitee
C
CHANTAL • family_with_children • fr
8
Pros:

Bon emplacement face à la gare.
Chambres spacieuses.
Bon petit-déjeuner au 26ème étage avec vue.
A 30 mns de marche du lac.

2026-03-07 • via Nuitee
C
CHRISTINA • extended_group • sg
10
2026-03-06 • via Nuitee
Y
Yagin • solo_traveller • ph
8
Pros:

good for its price

Cons:

none

2026-02-26 • via Nuitee