SORANO Hotel

Hotels
•
Independent
9.2 (172 reviews)
W1 3-1 Midorimachi, Tachikawa, Tokyo, 190-0014 , Tachikawa , JP
81-42-5407777

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Pets allowed

Facilities

Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Steam room
Elevator
Fitness facilities
Breakfast available (surcharge)
Multilingual staff
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Comfortable rooms
Good amenities
Family-friendly
Cons:
Pool temperature too high
Amenities were limited
Room size smaller than expected

Categories

Cleanliness
9.34
Overall cleanliness of the hotel is reported as good, with no major complaints.
Service
9.81
Guests praised the staff for being excellent and attentive.
Location
9.35
Location is described as convenient with easy access to major Tokyo areas.
Room Quality
8.8
The rooms are generally comfortable, although one review noted it felt smaller than expected.
Amenities
8.33
Amenities such as drinks service were appreciated, but some guests noted a lack of certain items.
Value for Money
9.29
Guests generally found the hotel to provide good value for families.
Food and Beverage
8.84
Food quality was noted to be good, but morning breakfast options could be more flexible.
Overall Experience
9.81
Guests expressed a very positive overall impression with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:12

Property Description

Luxurious Spa Services elevate your stay with rejuvenating massages and facials. Indulge in the Plush Recreational Amenities such as the outdoor pool, indoor pool, and steam room. Enjoy the convenience of Complimentary Wi-Fi, concierge services, and a communal living room.

For a culinary delight, savor Japanese cuisine at DAICHINO RESTAURANT or opt for dining at the cafe with room service available. Unwind with a drink at the bar/lounge or poolside bar. Wake up to a delectable Cooked-to-Order Breakfast offered daily.

Experience comfort in the 81 guestrooms with modern amenities. Stay connected with Free Wi-Fi and enjoy entertainment options. The hotel's proximity to Showa Memorial Park and Green Springs Shopping Mall adds to its allure. Book now for a luxurious retreat at SORANO Hotel!

Important information:

  • This property caters to LGBTQ+ guests.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HND

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9.2
Based on 172 reviews
Cleanliness: 9.34
Service: 9.81
Location: 9.35
Room Quality: 8.8
Amenities: 8.33
Value for Money: 9.29
Food and Beverage: 8.84
Overall Experience: 9.81
T
Tomomasa • family
10
Pros:

Good

2025-10-12 • via Nuitee
M
MAYU
8
Pros:

1歳の子供と3人で宿泊しました。ベビーベッドも借りれてとても快適にすごせました。また機会あったら宿泊したいと思います。

ひとつ気になったのは駐車場が一泊2600円でした。お高め？と思いましたが、それはいいのですが、チェックアウトして少し観光したいから停めたままにしたいと言ったら１時間だけになります。隣のエリアの一般エリアでしたら時間関係なく停められるということでした。

それなりの金額を支払って宿泊、駐車したのでもう少し停められたらなと思いました。

あとはとても満足です。

2025-10-09 • via Nuitee
Y
YUKA
4
Pros:

アメニティーがなく、お部屋にコーヒーなどもなく、、コンビニに走りました。素晴らしいお部屋ではありましたが、特別観は全くなく残念でした。

2025-10-08 • via Nuitee
H
HIDETO • partner
10
Pros:

清潔さと部屋や浴場プールからのロケーションが最高です

2025-09-26 • via Nuitee
T
Takeshi • family
10
Pros:

今回もインフィニティプールで楽しませて頂きました。客室は申し分なく、周辺での食事・アクティビティも込みで楽しめました。

2025-09-25 • via Nuitee
H
Hwa Jin Song • partner
10
Pros:

Loved the beautifully appointed pet-friendly suite. It was perfect in every way - clean, well designed, well appointed, great views of the park. Perfect. The only surprise was the need to make an extra payment to use the pool, even if you are a guest of the hotel. Given how much we pay for the room, it seemed strange to have to pay to use the pool.

2025-09-23 • via Nuitee
K
kentaro • partner
8
Pros:

朝食が全体的にpoorな感じがしました。
（前回頂いたとき）

2025-09-10 • via Nuitee
K
Kazue • family_with_children
8
Pros:

とにかくスタッフが最高！家族で泊まるとコスパもいいです。

2025-08-27 • via Nuitee
W
Watanabe • family_with_children
10
Pros:

静かでサービスも良かった。プールも最高。

2025-08-26 • via Nuitee
?
??
8
Pros:

ドリンクサービスがとてもよかった。
また機会があれば宿泊したいと思います。

2025-08-23 • via Nuitee
M
Mutsuko • partner
10
Pros:

The space, back ground music and it’s volume, tranquil, and peaceful.

2025-08-22 • via Nuitee
K
KYOKO • partner
8
Pros:

アメニティが揃っていたら良かったと思います。

2025-08-19 • via Nuitee
N
naoki • partner
10
Pros:

素晴らしいです。

2025-08-16 • via Nuitee
M
Miki • family_with_children
10
Pros:

プールも素晴らしくて、更衣室なども非常に清潔でクオリティーが高く入場制限をしていましたので、ゆっくりとリラックスすることができました。子供たちも楽しく過ごすことができました。また来年行きます。

2025-08-12 • via Nuitee
H
Horiuchi • family_with_children
8
Pros:

お部屋は家族4人で宿泊しましたが、快適に過ごせました。

2025-08-08 • via Nuitee
T
Tomoko • family_with_children
8
Pros:

お部屋では快適に過ごすことが出来ました。フリードリンクサービスも充実していて嬉しかったです。大浴場が男女別であったらとても良かったと思います。真夏のプールの水温が高すぎで、気持ち良いとは感じられなかったのは残念です。あっという間に出ました。プールでのぼせてしまい、スパには入りませんでした。

2025-08-05 • via Nuitee
C
chiemi • family_with_children
8
Pros:

コスパ以外は完璧でした。

2025-08-04 • via Nuitee
I
isamu • family_with_children
10
Pros:

また利用させて頂きます。

2025-08-04 • via Nuitee
I
I • family_with_children
10
Pros:

子どもたちいい思い出が出来ました。ありがとうございました。

2025-08-03 • via Nuitee
?
?? • family
10
Pros:

スタッフの対応よかった
プール最高でした！きてよかった

2025-08-02 • via Nuitee