Woodhouse Farm Lodge

The photographs of this hotel create the impression of a secluded property with a long sweeping driveway in a quiet setting. In reality, it sits on the junction of an extremely busy road, with constant traffic noise throughout the night.

On arrival, we were asked to pay for our stay despite having already paid through Booking.com and the funds having been fully taken from our bank account. We were then advised that we could pay a second time and wait up to 10 days for the original payment to be refunded, which we understandably declined.

The tour of the facilities was underwhelming. The dining room and bar area felt tired and uninviting, and we were not shown the pool facilities at all and had to find them ourselves. The photographs online certainly present a more flattering impression than the reality.

It was a very hot day when we arrived and, when showing us to our room, the receptionist laughed nervously and commented that the room 'does get a little hot'. We had paid extra for a balcony room, which thankfully allowed us to open the doors to cool the room down. We later discovered that the heating was on and the radiators had been turned up to maximum, and opening the windows and balcony doors only exposed us to the constant traffic noise outside.

Overall, this was one of the worst hotel experiences we have had in a long time and it was vastly overpriced for what was offered.

Die Lage zur Straße ist nah und man hört die etwas lauteren motorbike

When booking I had requested an 8-9 check in and had missed there would be a £15 charge for this as it wasn’t on the main page information - they accepted my booking before confirming this was ok with me
The room was large and comfortable however the bathroom door can’t be closed from the outside meaning steam/smells were in the main bedroom.
I decided to have dinner in the restaurant. I only ordered a jacket potato with beans and cheese and the beans came in a bowl, cold. I was then asked if I wanted them ‘warming’.
I chose not to stay for breakfast.
Disappointing stay for the cost of it.

Too many rules. Unnecessary and over the top data collection. Having to provide guests name address email etc for fire reg purposes is nonsense and then to write it all out again plus ander invasive health questions just to use the pool - more nonsense. Breakfast is included if you book direct. We had to pay. It was really basic, plastic packaging and jam in tins, belonged to a much more basic hotel. Breakfast needs improving for a four star

Like a fridge in the room for cold drinks.dont have to be too big just big enough for water.or bottle wine.

No air conditioning on booking.com it says fitness room none of that to hot we never sleep

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The lady that checked us In seemed very shy/uncomfortable, she seemed pleasant enough but lacked confidence which made the whole check in process very awkward and forced. Perhaps a little more training would be needed with how to approach guests. Also there were a few yellow stains on the bed but nothing major .