ACES Hotel Kuala Lumpur

Hotels
•
Berjaya Hotels & Resorts
7.6 (472 reviews)
Level 5, Kotaraya Complex, 10, Jalan Tun Tan Cheng Lock, City Centre, , Kuala Lumpur , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Currency exchange
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean hotel
Cons:
Parking charges unclear
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.06
Some cleanliness issues mentioned, especially regarding dirty cups and water bottles.
Service
8.03
Mixed sentiments, with some positive feedback about the friendly staff but some service issues reported.
Location
9.07
Positive remarks about the strategic and central location, easy to access.
Room Quality
7.02
Some praise for room cleanliness but complaints about noise and poor sound insulation.
Amenities
6.55
Notable absence of certain amenities like a mini-fridge and laundry service.
Value for Money
7.01
Mixed feedback on value, especially regarding parking fees.
Food and Beverage
8.06
No specific mentions, assumed average based on hotel tier.
Overall Experience
8.03
Generally positive but with notable issues on cleanliness and service clarity.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:23

Property Description

Convenient Location
Situated near major attractions like Pavilion Kuala Lumpur and Berjaya Times Square.

Comfortable Accommodation
Modern rooms with air conditioning, flat-screen TVs, and private bathrooms.

Exceptional Service
Multilingual staff providing 24/7 assistance for a hassle-free stay.

To book your stay at ACES Hotel, Kuala Lumpur for a memorable experience, visit our website now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Important Note: Guests are required to show their COVID-19 Vaccination Digital Certificate in MySejahtera app or Vaccination card upon check-in. Fully vaccinated individuals must have completed 14 days after receiving the 2nd dose of vaccines (Pfizer, AstraZeneca and Sinovac) or 28 days for single-dose vaccines (CanSino and Johnson & Johnson).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 472 reviews
Cleanliness: 7.06
Service: 8.03
Location: 9.07
Room Quality: 7.02
Amenities: 6.55
Value for Money: 7.01
Food and Beverage: 8.06
Overall Experience: 8.03
M
muhabad • family_with_children • iq
1
Pros:

Location

Cons:

Not clean

2026-03-06 • via Nuitee
P
Peter • family_with_children • sk
9
Pros:

Helpful stuff , good beds , spacious room. Great location

Cons:

No windows

2026-03-04 • via Nuitee
W
Wen Chuan • family_with_children • mk
1
Pros:

Location very good

Cons:

That aircond very dirty, full of dust inside.

2026-02-23 • via Nuitee
B
BJ • extended_group • cn
7
This stay i say was ok
Pros:

Centrally located location having good places to eat and see

Cons:

Room service deteriorated in comparison to my past stays in the hotel. Even no good TV channels in english

2026-02-14 • via Nuitee
K
Kanyanat • family_with_children • th
10
2026-02-13 • via Nuitee
M
Maria Anarose • family_with_children • ph
8
2026-01-31 • via Nuitee
G
Grace • couple • my
8
2026-01-30 • via Nuitee
S
sunil • couple • np
7
No Watter bottel in room
Pros:

All good

Cons:

Just good

2026-01-21 • via Nuitee
A
Abu Bakr • extended_group • sg
8
2026-01-20 • via Nuitee
T
tommy ying • solo_traveller • tw
10
Cons:

need to wash cloth,small amount

2026-01-20 • via Nuitee
E
Erica • couple • my
8
2026-01-19 • via Nuitee
J
Jordi • couple • es
10
Calidad precio inmejorable
Pros:

Habitación limpia, cama cómoda, y ubicado en buen sitio.

2026-01-19 • via Nuitee
M
Mabel • extended_group • my
9
2026-01-19 • via Nuitee
يزيد • couple • sa
9
2026-01-19 • via Nuitee
R
Robert • couple • au
7
2026-01-19 • via Nuitee
B
Benjamin • family_with_children • de
9
2026-01-14 • via Nuitee
U
Uzman • extended_group • lk
7
2026-01-07 • via Nuitee
A
Azim • family_with_children • my
9
2026-01-05 • via Nuitee
P
pisani • couple • it
8
Pros:

La posizione centrale, proprio nel cuore di Chinatown.
Lo staff super gentile e ci hanno dato una camera con finestra anche se avevamo prenotato senza.

Cons:

L’ingresso dell’albergo!!!
Non è su strada ma in una stradina laterale, buia e piccola. Fino alle 22 puoi entrare dal centro commerciale ma dopo devi per forza passare dalla stradina…io e mia sorella la sera abbiamo evitato di uscire tardi.

2025-12-26 • via Nuitee
F
Farhan • family_with_children • my
8
Pros:

Good service and facilities

Cons:

No extra hangers, no android yv so forced to watch local tv channel

2025-12-22 • via Nuitee