CG Kensington

Nothing

Le stanze sono veramente piccole, i bagni veramente minuscoli. La nostra stanza si trovava al terzo piano (senza ascensore) e inoltre la reception mi aveva detto sui messaggi di poter lasciare i miei bagagli fino alla sera mentre al check-out mi hanno detto di poterli lasciare solo fino alle 15.

Not applicable

We were in the basement room, the smell was a little musty.
Also there was a door to the inner courtyard, it would have been nice to go outside and have a table and chair there.

My only request would be a reading light - or a lamp at the side of the bed. The only option was an overhead central light which made it a bit bright as it had a flourescent bulb. Other than that it was perfect.

My flight was scheduled to land at 20:05, during the booking process I selected a check-in time of 21:00–22:00. The following day, the hotel contacted me to state that reception is only open between 15:00–21:00 and that I would therefore be unable to check in at the time I had selected. I immediately attempted to resolve this reasonably by asking whether alternative arrangements could be made, including checking in in advance, leaving the key in a lockbox, or paying an additional fee for a staff member to remain onsite briefly. Every one of these reasonable requests was rejected outright. The complete lack of flexibility is unacceptable, particularly for a hotel located in central London.
I was also informed that failure to arrive before 21:00 could be treated as a “no-show,” potentially invalidating my entire four-night booking. This approach is both unreasonable and disproportionate, given that the hotel and Booking.com had already accepted my stated arrival time during the booking process.
The only solution offered was to check in the following day, which forced me to book alternative accommodation for the first night at my own expense and lose the cost of that night entirely. When I requested either a refund for the unusable first night or a cancellation of the booking, the hotel refused, hiding behind the non-refundable rate despite the fact that the room was inaccessible due to their own operational restrictions.
While the hotel does technically mention its limited reception hours, this information is buried at the very bottom of the information page and is very easy to miss. More importantly, it is completely misleading that Booking.com allows guests to select a check-in time outside the hotel’s operating hours without any warning, restriction, or validation. This is a fundamental failure in the booking process and creates a false expectation that late check-in is accepted. I raised this issue with booking.com and received no response or support.

The room was basic but clean. It would have been nice if a bottle of water was available.

All good

location

Dormíem a la planta inferior i a part d'escoltar el soroll de dalt també olorava una mica a humitat

Cleaning service and there were liquid marks on various pieces of furniture, including headboard behind bed. I opened soap on first day and my bad didn't put wrapper in bin and it was still on sink at the end of our 4 day stay. Fussy I know.