CG Kensington

Hotels
8 (3036 reviews)
9 Cheniston Gardens London W8 6TG , London , gb

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Daily housekeeping
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Cons:
Hard beds
Compact rooms
Noise from nearby activities
Small bathroom fixtures

Categories

Cleanliness
7.46
Cleanliness was mostly praised, but some reviews mentioned issues like loose bathroom fixtures.
Service
8.93
Staff were described as friendly and professional, with good communication.
Location
8.47
Location was a highlight, close to transport and amenities.
Room Quality
6.92
Rooms varied in quality; some were compact or had uncomfortable beds.
Amenities
7.95
Amenities were sufficient, with some rooms featuring fridges and microwaves.
Value for Money
8.41
Many reviews noted good value for money, particularly for the location.
Food and Beverage
7.96
No specific food and beverage mentions; overall standard for this hotel tier.
Overall Experience
7.93
A positive overall experience with some mentioned issues impacting comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:46

Property Description

Luxurious Accommodation

Experience the epitome of luxury at CG Kensington, ideally situated in the heart of London's prestigious Kensington and Chelsea district. Immerse yourself in comfort and style with our elegantly designed rooms equipped with modern amenities such as air conditioning, a coffee machine, and a flat-screen TV.

Prime Location

Discover top attractions just steps away from the hotel, including the iconic Royal Albert Hall, Natural History Museum, and Harrods. With free WiFi available throughout the property, stay connected while exploring the nearby Victoria and Albert Museum, Stamford Bridge - Chelsea FC, and Portobello Road Market.

Convenience and Comfort

Unwind in a tranquil setting with a seamless blend of convenience and comfort. Whether you're here for business or leisure, CG Kensington offers a perfect retreat with easy access to Olympia Exhibition Centre and The Serpentine. Book your stay now for an unforgettable London experience.

Important information:

Please note that the reception is open from 09:00 until 21:00 daily. After check-in hours, reception will no longer be available.

Some rooms are located in basement.

When booking three or more rooms, the booking is nonrefundable and requires full payment in advance.

For the lost key between 9PM to 9AM (when reception is closed) Guest will pay £100 call out fee.

Pleasse note that the property does not accept contactless payments.

A valid Photo ID (a driving license or passport) is required at the time of check-in to be scanned by the property and must match the card used at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 3036 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 6.92
Amenities: 7.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 7.93
N
Natacha solo_traveller be
7
Bon rapport qualité prix dans un joli quartier bien situé
Pros:

Emplacement parfait près du métro dans un très joli quartier, bon rapport qualité prix
Chambre correcte , grande douche

Cons:

Lit un peu trop ferme, chambre calme mais les murs sont un peu fins

2026-07-25 via Nuitee
S
Susan solo_traveller au
9
A wonderful experience.
Pros:

Fantastic location, very friendly and helpful staff, comfortable and clean.

Cons:

Air conditioning would be a great addition, especially as London seems to be experiencing more periods hot weather.

2026-07-25 via Nuitee
S
Salvatore family_with_children it
8
Ottima posizione, buon rapporto qualità prezzo e personale cordiale e disponibile. Consigliato
2026-07-22 via Nuitee
H
Harris solo_traveller tt
7
Was good, there was a heatwave, and there was no airconditioning so could have been more comfortable
Pros:

Did not have breakfast

Cons:

had to wait for staff to be available to check in - not a 24/7 location

2026-07-21 via Nuitee
M
Maurits couple nl
8
Pros:

Prima voor een snelle overnachting.

Cons:

Airco werkte niet naar behoren

2026-07-21 via Nuitee
L
Luke couple th
8
Beautiful building and very close to tube Station but still very quite, no ac and I slept
Pros:

Perfect location in a beautiful part of London, steps from tube station

Cons:

No ac

2026-07-21 via Nuitee
K
Kate couple gb
7
Pros:

Great location. The room was clean and comfortable.

Cons:

The room was very warm and the AC didn’t seem to work. It wasn’t completely obvious from the front door that we were at the right place when we first arrived.

2026-07-20 via Nuitee
A
Amjad couple gb
10
Wonderful
Pros:

The receptionist was more than welcoming and helpful

Cons:

Everything was great!

2026-07-19 via Nuitee
J
Jeremy solo_traveller gb
7
2026-07-18 via Nuitee
D
David couple us
8
2026-07-18 via Nuitee
O
Oluwakemi solo_traveller gb
8
Pros:

I love staff professionalism and flexibility

Cons:

N/A

2026-07-18 via Nuitee
R
Raffaele solo_traveller ch
8
Bien situé
Pros:

Bien situé, calme. Proche station métro.

2026-07-17 via Nuitee
J
Julia couple gb
1
2026-07-17 via Nuitee
L
Lauren couple gb
5
It was an “ok” stay and did the job but I would not recommend staying here when it’s warm weather as the rooms were unbe
Pros:

Good location to tube station.

Cons:

Not obvious signage so initially hard to find the building. There was no air con and no fan available so the room was so unbearably hot and we struggled to sleep.

2026-07-16 via Nuitee
S
stephen solo_traveller gb
2
Pros:

Location was great, and the staff couldn't have been better. Very polite, and did everything they could for us. Room was very clean.

Cons:

Biggest issue is that there is no air conditioning in any of the rooms, and they don't have any fans for guests. It seems this issue has come up from previous years and managers haven't done anything about it. We were staying during the summer and the heat in the room was unbearable. We had to stay out of the room until very late at night. On our second day I then had to go out and purchase a fan, which during a heat wave wasn't easy as most places were sold out. Had to spend £60 on something the hotel should be able to provide.

If you are staying any time outside of the summer I would recommend. But during the summer I would avoid at all costs.

2026-07-16 via Nuitee
E
eleni couple gb
7
Goid location, clean room a bit too snall
Pros:

Clean property in good location close to tube stations. Lots of cafes and restaurants nearby

Cons:

The room was small. I stayed in nox hotels before. This room did not have a fridge or any cutlery

2026-07-16 via Nuitee
N
Naomi couple gb
3
Needs working aircon.
Pros:

The man on reception was lovely. Great location. Clean rooms.

Cons:

No working air conditioning in 31 degrees and not even any fans offered for in the rooms. Unsure why there is the systems in the rooms when none of them work. This made the temperature in the rooms unbearable to sleep in.

2026-07-14 via Nuitee
C
Camillo' solo_traveller it
8
2026-07-14 via Nuitee
A
Anthony couple au
9
This hotel is in an absolute dream location for exploring London. The room was spotlessly clean and comfortable with air
Pros:

This hotel is in a great location close to the Kensington High Street train station. The room was clean and comfortable.

Cons:

The bathroom was quite compact, and because there is no lift, moving suitcases up to the higher floors can be difficult.

2026-07-14 via Nuitee
M
Monica couple es
8
Pros:

Great location and has everything

Cons:

Air conditioning wasn’t working

2026-07-13 via Nuitee