Tru By Hilton Jacksonville South Mandarin, Fl

Hotels
•
Tru by Hilton
8.9 (1874 reviews)
2970 Hartley Road , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Convenient amenities
Cons:
Inconsistent room quality
Issues with food quality
Some cleanliness concerns

Categories

Cleanliness
8.4
Several reviews mentioned cleanliness positively, but some noted issues like dirtiness in rooms.
Service
9.55
Service was frequently described as friendly and accommodating.
Location
9.4
Many guests appreciated the location, citing convenience and accessibility.
Room Quality
8.35
Room quality received mixed reviews; some mentioned small room sizes and uncomfortable beds.
Amenities
8.88
Amenities were generally well-received, although some food options could improve.
Value for Money
8.84
Guests felt the hotel offered good value, especially for families.
Food and Beverage
8.4
Food quality was perceived as average with notable issues in breakfast offerings.
Overall Experience
9.36
Overall positive experiences reported; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:53

Property Description

Modern Amenities and Convenient Location

Tru By Hilton Jacksonville South Mandarin, Fl is a contemporary 3-star hotel located just 4 km from Mandarin Museum. Guests can enjoy the outdoor swimming pool, free private parking, and a fitness centre during their stay. The hotel also offers a 24-hour front desk and complimentary WiFi for all guests.

Comfortable Rooms with Essential Features

Each guest room at Tru By Hilton Jacksonville South Mandarin, Fl is equipped with a flat-screen TV with cable channels, air conditioning, and a functional desk. The property ensures a non-smoking environment for the comfort of all visitors.

Nearby Attractions and Accessibility

Explore nearby attractions like the Museum of Science & History and Cummer Museum of Art and Gardens, located within 20 km of the hotel. With the Northeast Florida Regional Airport just 39 km away, convenience and exploration await at Tru By Hilton Jacksonville South Mandarin, Fl.

Book your stay now for a delightful and convenient experience at Tru By Hilton Jacksonville South Mandarin, Fl.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 1874 reviews
Cleanliness: 8.4
Service: 9.55
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.4
Overall Experience: 9.36
A
Ava • couple • us
10
2026-05-23 • via Nuitee
H
Hubert • family_with_children • pl
10
Pros:

Very good stay overall. The hotel is new, modern, and everything was exceptionally clean. The breakfast was typically American-style, but fine for starting the day. The staff was friendly, and the whole stay was comfortable and pleasant.

Cons:

All good

2026-05-23 • via Nuitee
S
Serdar • extended_group • tr
9
2026-05-22 • via Nuitee
J
Jessica • couple • us
9
2026-05-20 • via Nuitee
J
JIN WOO • solo_traveller • us
9
2026-05-19 • via Nuitee
S
Stevie • couple • us
10
Pros:

The property was very clean and neat.

2026-05-19 • via Nuitee
T
Thomas • solo_traveller • us
10
Nice people working there.
Pros:

Location

2026-05-17 • via Nuitee
B
Bostick • couple • us
8
2026-05-16 • via Nuitee
V
VIVIAN ANDREA • family_with_children • us
9
2026-05-13 • via Nuitee
J
JoAnn • family_with_children • us
10
My stay was fantastic. The staff was wonderful.
Pros:

Clean

Cons:

I love it all

2026-05-12 • via Nuitee
H
Hambrick • solo_traveller • us
10
2026-05-12 • via Nuitee
S
Smith • solo_traveller • us
10
Pros:

Everything was really nice and clean. .around alot of shopping areas and restaurants. Staff for nice and courteous

2026-05-11 • via Nuitee
T
Tony Sr • solo_traveller • us
9
great
Pros:

na

Cons:

nnothing

2026-05-11 • via Nuitee
B
Bratton • solo_traveller • us
10
It was a very nice facility !
Pros:

Exceptional stay!

2026-05-11 • via Nuitee
B
Bousquet • solo_traveller • us
9
2026-05-08 • via Nuitee
C
Caroline • solo_traveller • jm
7
Pros:

Location was great. Very central

Cons:

No safe in the room.and no draws for clothes, personal stuff

2026-05-07 • via Nuitee
G
Goff • couple • us
10
Pleasant
Pros:

I find Tru By Hilton to be clean and a good value. No frills but that's fine with us.

2026-05-07 • via Nuitee
C
Cathy • couple • us
1
I would rate it a 2
Pros:

Location

Cons:

Breakfast. Overripe banana’s everyday. Hair in shower. First room smelled like they cooked barbecue . Moved to another room with hair in shower and someone’s leggings between wall and microwave. Thought I was in a dog kennel. Dogs allowed in every room and floor also allowed to sit in kitchen area at tables barking for food. Dog hair on carpets. Cold coffee. Fridge in room froze our items. Also broken lamp.

2026-05-06 • via Nuitee
R
Ricky • solo_traveller • us
10
Pros:

Front desk people were great, Mary, Gerimia

2026-05-05 • via Nuitee
B
Bhanu • family_with_children • nl
8
2026-05-01 • via Nuitee