Tru By Hilton Jacksonville South Mandarin, Fl

Hotels
•
Tru by Hilton
8.9 (1858 reviews)
2970 Hartley Road , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Convenient amenities
Cons:
Inconsistent room quality
Issues with food quality
Some cleanliness concerns

Categories

Cleanliness
8.4
Several reviews mentioned cleanliness positively, but some noted issues like dirtiness in rooms.
Service
9.55
Service was frequently described as friendly and accommodating.
Location
9.4
Many guests appreciated the location, citing convenience and accessibility.
Room Quality
8.35
Room quality received mixed reviews; some mentioned small room sizes and uncomfortable beds.
Amenities
8.88
Amenities were generally well-received, although some food options could improve.
Value for Money
8.84
Guests felt the hotel offered good value, especially for families.
Food and Beverage
8.4
Food quality was perceived as average with notable issues in breakfast offerings.
Overall Experience
9.36
Overall positive experiences reported; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:53

Property Description

Modern Amenities and Convenient Location

Tru By Hilton Jacksonville South Mandarin, Fl is a contemporary 3-star hotel located just 4 km from Mandarin Museum. Guests can enjoy the outdoor swimming pool, free private parking, and a fitness centre during their stay. The hotel also offers a 24-hour front desk and complimentary WiFi for all guests.

Comfortable Rooms with Essential Features

Each guest room at Tru By Hilton Jacksonville South Mandarin, Fl is equipped with a flat-screen TV with cable channels, air conditioning, and a functional desk. The property ensures a non-smoking environment for the comfort of all visitors.

Nearby Attractions and Accessibility

Explore nearby attractions like the Museum of Science & History and Cummer Museum of Art and Gardens, located within 20 km of the hotel. With the Northeast Florida Regional Airport just 39 km away, convenience and exploration await at Tru By Hilton Jacksonville South Mandarin, Fl.

Book your stay now for a delightful and convenient experience at Tru By Hilton Jacksonville South Mandarin, Fl.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 1858 reviews
Cleanliness: 8.4
Service: 9.55
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.4
Overall Experience: 9.36
B
Becky • couple • us
9
Was nice, would stay again.
Pros:

Liked the location, the staff were extremely friendly, room was a bit dated, but clean.

Cons:

No daily housekeeping service, but to be fair that is the trend in hotels anymore.

2026-04-25 • via Nuitee
Łukasz • solo_traveller • pl
8
2026-04-24 • via Nuitee
M
Marlon Dyitt • couple • us
10
2026-04-23 • via Nuitee
D
Davina • couple • us
10
I will return
Pros:

I loved it

Cons:

Nothing

2026-04-22 • via Nuitee
B
Barbara • solo_traveller • us
9
Short visit
Pros:

Location

Cons:

The breakfast needs improvement 😋

2026-04-22 • via Nuitee
P
Potka • family_with_children • us
10
2026-04-21 • via Nuitee
R
Rocha • couple • us
10
2026-04-21 • via Nuitee
M
Mayra Alejandra • couple • us
10
2026-04-18 • via Nuitee
M
Mayra Alejandra • solo_traveller • us
10
2026-04-18 • via Nuitee
C
Caroline • extended_group • us
8
Nice overall
Pros:

Nice room

Cons:

Check in associate was not too friendly

2026-04-17 • via Nuitee
R
Ronald • couple • us
10
2026-04-15 • via Nuitee
F
Flavio • solo_traveller • br
9
Pros:

All clean and facilities very good and modern. Excellent breakfast. Good and comfortable rooms.

Cons:

Everything good.

2026-04-14 • via Nuitee
K
Karen • couple • us
3
Not impressed at all
Cons:

Sheets were stained and dirty and the bed appeared to have been slept in prior to our stay. Made very sloppy and the pillows were very uncomfortable.

2026-04-14 • via Nuitee
C
Cheryl • couple • us
10
2026-04-13 • via Nuitee
Y
Yy • couple • us
9
2026-04-13 • via Nuitee
A
Arnd • family_with_children • de
7
2 Nächte in Mandarin
Pros:

Recht ruhig

2026-04-12 • via Nuitee
J
Jasmine • couple • us
10
The staff was very friendly, the room was clean and the bed was comfortable, and breakfast in the morning was good. They
Pros:

Friendly staff, good breakfast, clean room

2026-04-12 • via Nuitee
F
Felicia • family_with_children • us
6
Pros:

The staff is super friendly and makes sure you are good the whole time you are there.

Cons:

Our door stuck so it made it harder to get into it, my kids couldn’t push it open at all.. the pool wasn’t open do to being to cold.

2026-04-11 • via Nuitee
S
Samiyah • solo_traveller • us
10
Pros:

Room was very clean and comfortable.

Cons:

Nothing. Everything was great!

2026-04-11 • via Nuitee
E
Erika • solo_traveller • us
8
2026-04-11 • via Nuitee