Tru By Hilton Jacksonville South Mandarin, Fl

Hotels
•
Tru by Hilton
8.9 (1793 reviews)
2970 Hartley Road , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Convenient amenities
Cons:
Inconsistent room quality
Issues with food quality
Some cleanliness concerns

Categories

Cleanliness
8.4
Several reviews mentioned cleanliness positively, but some noted issues like dirtiness in rooms.
Service
9.55
Service was frequently described as friendly and accommodating.
Location
9.4
Many guests appreciated the location, citing convenience and accessibility.
Room Quality
8.35
Room quality received mixed reviews; some mentioned small room sizes and uncomfortable beds.
Amenities
8.88
Amenities were generally well-received, although some food options could improve.
Value for Money
8.84
Guests felt the hotel offered good value, especially for families.
Food and Beverage
8.4
Food quality was perceived as average with notable issues in breakfast offerings.
Overall Experience
9.36
Overall positive experiences reported; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:53

Property Description

Modern Amenities and Convenient Location

Tru By Hilton Jacksonville South Mandarin, Fl is a contemporary 3-star hotel located just 4 km from Mandarin Museum. Guests can enjoy the outdoor swimming pool, free private parking, and a fitness centre during their stay. The hotel also offers a 24-hour front desk and complimentary WiFi for all guests.

Comfortable Rooms with Essential Features

Each guest room at Tru By Hilton Jacksonville South Mandarin, Fl is equipped with a flat-screen TV with cable channels, air conditioning, and a functional desk. The property ensures a non-smoking environment for the comfort of all visitors.

Nearby Attractions and Accessibility

Explore nearby attractions like the Museum of Science & History and Cummer Museum of Art and Gardens, located within 20 km of the hotel. With the Northeast Florida Regional Airport just 39 km away, convenience and exploration await at Tru By Hilton Jacksonville South Mandarin, Fl.

Book your stay now for a delightful and convenient experience at Tru By Hilton Jacksonville South Mandarin, Fl.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 1793 reviews
Cleanliness: 8.4
Service: 9.55
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.4
Overall Experience: 9.36
F
Frank • family_with_children • nl
7
Pros:

We needed a place to stay around this location and this fitted the bill; nothing special.

Cons:

Free breakfast was rather poor

2026-03-28 • via Nuitee
K
Katharine • family_with_children • us
9
Pros:

Clean, spacious and lovely staff.
Good breakfast!

2026-03-28 • via Nuitee
J
Janelle • solo_traveller • us
8
Pros:

Staff was friendly and room was nice

Cons:

I had a room on the highway side and it was very loud I would not want that again.

2026-03-28 • via Nuitee
S
Stacy • solo_traveller • us
10
Pros:

Friendly staff

Cons:

Nothing

2026-03-25 • via Nuitee
M
Melinda • extended_group • us
10
2026-03-24 • via Nuitee
F
Fred • couple • us
1
Hotel is nice, but a bad stay due to noisy air conditioner.
Pros:

Hotel was very nice.

Cons:

The pillows were awful, but the noise the air conditioner was making all night prevented getting any sleep.

2026-03-24 • via Nuitee
I
Ivan • couple • us
9
2026-03-19 • via Nuitee
M
Maidelin • couple • us
10
Mi esposo y yo nos sentimos muy bien
Pros:

Un lugar muy limpio y tranquilo

2026-03-19 • via Nuitee
J
José Antonio • family_with_children • ve
10
Muy bueno
Pros:

Todo

Cons:

Todo está bien

2026-03-19 • via Nuitee
L
Lorea • family_with_children • us
7
Staff was great.
Pros:

Staff was great and Coffee round the clock.

Cons:

The bed, the linens, the pillows. Breakfast was ok.

2026-03-18 • via Nuitee
A
Atlantis • family_with_children • us
6
Pros:

The location

Cons:

My room was not cleaned properly there were patches of hair on the floor and stuff in the shower and tv wasn’t working in room.

2026-03-17 • via Nuitee
A
Adam • solo_traveller • us
8
Pros:

It was clean, convenient with friendly staff

Cons:

The breakfast was not very good

2026-03-16 • via Nuitee
L
Lawrence • couple • us
8
Good value in a pristine low-cost hotel
Pros:

Playful but not silly decor and design. Convenient snacks and drinks vending with good selection. Nice sizeable elevators and corridors. Modern and pristine.

Cons:

The common areas are a bit "plasticky" but to be fair, this is not intended to be a five star hotel.

2026-03-12 • via Nuitee
W
William • family_with_children • us
10
Pros:

Jeremiah

2026-03-11 • via Nuitee
A
Amanda • couple • us
10
Pros:

The shower

Cons:

The Bed

2026-03-10 • via Nuitee
A
Ashley • couple • us
9
Short one nighter for a spartan trail race. Excellent stay. Conveniently located! Shower was superb. I will sta again an
Pros:

Conveniently located, very clean, very nice staff! Easy check in process! Loved the shower- excellent shower. The reviews were spot on. Pictures in listing are updated and it looks just like the pics. I didn’t take any pics of the property or I would gladly share. Just trust me! You can book with confidence.

Cons:

I prefer a little more supportive bed, but it was fine for a quick trip! It was not a deal breaker by any means and I will definitely be staying here again in the future. Don’t hesitate to stay here because it is excellent!

2026-03-10 • via Nuitee
S
Stacey • extended_group • us
10
Pros:

Very clean

2026-03-08 • via Nuitee
R
richarde • solo_traveller • us
8
2026-03-06 • via Nuitee
D
Douglas Alfredo • family_with_children • co
8
2026-03-03 • via Nuitee
J
Jaifre • couple • us
8
Pros:

Convenient location, friendly helpful staff, clean comfortable room, good value

Cons:

Breakfast selection and quality were below a reasonable standard for the price

2026-03-02 • via Nuitee