Nazuna Kyoto Tsubaki St.

Beautiful hotel. Location is close to bus stops. Service is excellent.

STAFF WENT ABOVE & BEYOND TO HELP US CELEBRATE

The staff is so helpful and nice. I highly recommend staying here even if it’s for one night

We had such a relaxing sta

Great

This place was a gem, I would def stay here again! The staff was very helpful. Morning breakfast was a good way to start th day. Th room was charming n what i felt a traditional Japanese home would b like.

not much in th area around th hotel n bcareful of th mosquitoes in th bac yard/ bath area

I would travel to Japan again for the sole purpose of staying in this hotel

This was an excellent stay that we would love to return to. The property was gorgeous, the staff were very attentive, and the room was a perfect place to return to after a long day of adventure. We try to stick to Japan's world class public transit but the distance from the nearest stations did necessitate a few taxi trips for us. The accommodation was two stories, which we enjoyed, but beware of steep steps and lots of elevation changes in your stay. In two nights we used the private bath three times. Temperature control of the water made it wonderful even in summer, though the bath might not fit two people comfortably if you are both tall. My husband is 6'3" (190cm) and had some trouble there as well as with a few low areas (mainly going down the stairs). The staff make every effort for you to enjoy your stay, when we arrived they showed us around the property, helped us understand how to use the amenities, gave us a personalized gift, had complimentary drinks in the fridge (some with alcohol!), and helped us make a dinner reservation with the onsite kitchen. If you are considering dinner with this ryokan, we do have some warnings. Before hand we were sold on a multi-course wagyu dinner. The dinner for two cost us around 150 USD before drinks and we were not prepared to be served beef tongue, tail soup, and raw meat. I'm sure many would enjoy the food but it was quite difficult for us. Ask about the menu beforehand and make sure it is something you would like to experience.

The staff were so warm and welcoming! We appreciated the introduction to the property along with the welcome drinks, snacks, and gift! Truly exceptional! Would highly recommend!

A phenomenal hotel with beauty and custom. A special place to relax and enjoy.

Cleanliness of the common area incl lounge & bathroom can be improved.
The restaurant both breakfast and dinner we saw tables left untidy… gave an impression the hotel is under staff.

This was a wonderful splurge for the family. Top notch service through out. The rooms were beautiful and lovely. I almost wish we had more time to just hang out in the rooms to enjoy it more!

Beautiful property.

The hotel is awesome not close to anything in particular but walking distance to a train station, its a great place to stay and it looks and feels awesome, loved it

I am very satisfied with our stay here. The service was excellent and the staff were all very helpful and friendly. They even brought our bags to our room and had them ready for us when we entered our room. The room and the facilities were very clean. I would highly recommend it and I hope to be back again soon!

Staff were all really nice and helpful. Room was amazing, really enjoyed the private outdoor bath and the really spacious shower. The Japanese breakfast was fun if a little adventurous for us but we still enjoyed it. Would definitely recommend staying here, even if for just one night like us, it was a great experience!

It was fine but bedroom too small for 6’2”

Beautiful rooms with added benefit of onsen.
The breakfast was fun, you get a choice of western or japanese.
The welcome was amazing with beautiful sweet treats with tea. I would highly recommend this hotel

Lovely rooms. Delightful staff. Just not the level of service you would expect for the price.

Tsubaki St is a safe haven tucked away in the heart of Kyoto. The staff are lovely, they're all great people and clearly were chosen for the right reasons. They were efficient, warm and patient with us during our stay. The dinner and breakfast were a lovely experience, as it's very interactive and delicious to eat. Same with the traditional tea and welcoming snacks, and the late night egg sandwich snack available upon request when you call the front desk from around 6:30-9. The twin take town house we stayed at was super comfortable and accommodating to all our needs. Very spacious, and the private onsen was incredibly relaxing. You can adjust the temperature of the water to your preference. They really put a lot of thought and care when building the property. The lounge is comfortable and has plenty of complimentary beverages and snack available. Created a lovely atmosphere for the tea ceremony where you can choose a custom tea to drink, brewed in front of you by staff. Karin was so helpful and so fun to talk to during our stay and tea ceremony. She told us more about the people who run the property, gave us recommendations on where to go in Kyoto and was very personable. She even went out of her way to fold us some origami Pikmin characters, as the night before we had showed her our Pikmin manicure. Another staff had passed it on to us upon checkout, I was in tears having received such thoughtfulness after such a short yet wonderful stay. Once in a lifetime experience!