Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
BBQ facilities
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful ambiance
Spacious accommodations
Friendly staff through messaging
Cons:
Lack of cleanliness
Remote location
Inconsistent service availability

Categories

Cleanliness
8.43
Many reviews cited cleanliness issues such as moldy fridges and dampness.
Service
9.4
Standard quality for this hotel tier, with some reviews illustrating helpfulness via WhatsApp.
Location
8.14
Multiple comments highlighted the remote location being a downside.
Room Quality
8.79
Generally good, though some rooms had complaints about dampness and humidity.
Amenities
8.92
Amenities were decent; some improvements needed in kitchen equipment.
Value for Money
9.08
Rated well overall but the high costs for additional breakfast options were noted.
Food and Beverage
8.43
Breakfast was sufficient but options were limited and not fresh.
Overall Experience
9.2
Guests reported enjoying their stay despite some mentioned drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:49

Property Description

Luxurious Aparthotel in the Heart of Tulum

Modern Amenities: Aldea Xaan Ha Tulum offers air-conditioned units with a fully equipped kitchen, flat-screen TV, and private bathroom. Enjoy the convenience of free WiFi, a safety deposit box, and daily housekeeping.

Delicious Dining: Indulge in à la carte and continental breakfast options at the family-friendly restaurant, serving American cuisine. Don't miss the warm dishes and local specialties available each morning for a delightful start to your day.

Relaxation and Recreation: Take advantage of the outdoor swimming pool with stunning pool views, yoga classes, and bike hire services. Unwind by the outdoor fireplace or enjoy a picnic in the serene picnic area.

Book your stay at Aldea Xaan Ha Tulum for a perfect blend of luxury and comfort.

Important information:

Breakfast available from Monday to Saturday only.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Location

Guest Reviews

8.8
Based on 122 reviews
Cleanliness: 8.43
Service: 9.4
Location: 8.14
Room Quality: 8.79
Amenities: 8.92
Value for Money: 9.08
Food and Beverage: 8.43
Overall Experience: 9.2
M
Maud family_with_children fr
10
Nous y retournerons !
Pros:

Un endroit de rêve !!!

2026-03-28 via Nuitee
P
Philippe couple fr
10
Hôtel top au milieu de rien.
Pros:

Petit déj top
emplacement perdu au milieu de nul part. On se demande ou on arrive

Cons:

Un peu loin du centre ville. Il faut prendre la voiture pour la rue principale et la plage.

2026-03-27 via Nuitee
C
Clément family_with_children ch
8
2026-03-26 via Nuitee
C
cyril family_with_children fr
9
Très bon rapport qualité prix et très bel extérieur !
Pros:

Joli petit coin de verdure et très belle piscine ! Le logements sont grands et confortables

Cons:

Éloigné du centre ville de Tulum une voiture est recommandée.
La cuisine pourrait être un peu mieux équipé.
Notre fils de 2ans 1/2 n’a pas bénéficié du petit déjeuné « compris » pas de serviette non plus …

2026-03-26 via Nuitee
R
René couple de
6
Cons:

Sehr weit weg vom Stadtzentrum und den Stränden.

2026-03-25 via Nuitee
A
Ana extended_group pt
10
Sitio fantástico, num paraíso a 3 min de carro do centro de Tulum.
Pros:

Iamos com expectativas altas face às fotografias e comentários lidos, mas mesmo assim foram superadas! Ficámos num apartamento de 2 grandes quartos com sala, cozinha bem equipada e todas as comodidades. Todas as informações foram dadas com muita clareza e facilmente adquirimos a chave do apartamento. O Alex foi sempre muito prestável e célere nos contactos que tivemos. Ficámos 2 noites, sendo uma delas domingo, mas mesmo assim o restaurante abriu das 8h às 9h para nos servir um pequeno almoço delicioso. Foram muito atenciosos connosco e atenderam-nos logo em 1º lugar pois sabiam que tinhamos um barco para apanhar. O mergulho matinal na piscina, no meio das arvores foi muito revigorante!

Cons:

nada a reportar

2026-03-23 via Nuitee
E
Eugénie family_with_children fr
9
Pros:

Un endroit vraiment calme, éloigné de la ville tumultueuse de Tulum. Petit dejeuner vraiment excellent dans la café juste à côté.
Chambre très très bien équipée avec cuisine. Chambre immense !!
Enregistrement autonome avec boîte à clés

2026-03-22 via Nuitee
M
Magdalena family_with_children ie
7
Pros:

Comfortable room, and bed, fridge and coffee maker in the room, nice, tasty breakfast. Nice staff in the aroma coffee restaurant.

Cons:

The shower head was broken and leaking, water temperature control valves didn't work, water was either cold or hot, the towels were not changed at all (3 nights stay) and the room was only cleaned once.

2026-03-21 via Nuitee
I
Isabelle family_with_children be
10
Calme et nature
Pros:

Dans un écrin de verdure, nous avons profité pleinement de notre appartement au calme sans être loin du centre de Tulum. Le calme, la piscine, le petit déjeuner sont des atouts majeurs. Nous avons apprécié aussi notre petite terrasse, le confort du grand divan et la qualité de la literie.

Cons:

Sans être un souci pour nous, il manque peut-être de quelques ustensiles pour cuisiner ( une seule casserole et une poêle).

2026-03-21 via Nuitee
S
Susanne couple de
8
2026-03-19 via Nuitee
F
francois family_with_children be
8
2026-03-18 via Nuitee
P
Petr couple cz
9
Pros:

Spacious room and bed. Very nice garden with pool. Breakfast was good even though more options included would be great considering it is served in a coffee shop where they can prepare a lot more great dishes

Cons:

Shower really needed fixing, it was either hot or cold, nothing in between. Also ceiling ventilator was not working properly so we had use A/C in the night

2026-03-18 via Nuitee
V
VIRGINIE couple fr
10
Séjour très agréable, calme et cadre reposant
Pros:

Zen, convivial, piscine très agréable
Pas de personnel à l’accueil mais ils sont joignables et disponibles
Appartement avec cuisine équipée

Cons:

Quelques équipements à entretenir

2026-03-17 via Nuitee
E
Elodie family_with_children fr
10
2026-03-16 via Nuitee
A
Anais couple es
8
2026-03-16 via Nuitee
A
Anne-Laure couple fr
8
2026-03-15 via Nuitee
C
Carole extended_group fr
9
Hôtel calme et ambiance agréable.
Pros:

Super hôtel tranquille. Très bien équipé, belle piscine.

Cons:

Petit-déjeuner correct, manque un peu de variété : fruits frais, laitages.

2026-03-15 via Nuitee
A
Anne extended_group de
10
Wunderbarer Ort
Pros:

Einfach alles: tolle große Wohnung mit zwei Schlafzimmern, einer Küche, bei der alles da ist, was man fürs Kochen benötigt. Gleich nebenan ist ein Café, indem man das inkludierte Frühstück zu sich nehmen kann. Es war hervorragend. Toller Pool. Parkplatz direkt vor der Tür und in der Stadt ist man nach circa 15 Minuten Fußmarsch.

Cons:

-

2026-03-14 via Nuitee
C
Chouchou 42 extended_group fr
9
Pros:

La réactivité et gentillesse du propriétaire.
L'endroit est calme et agréable.
La piscine est bien aménagée.
L'appartement est très spacieux et bel ameublement
Très grands lits très confortables.
Vivement recommandé

2026-03-08 via Nuitee
D
Denis.joe extended_group fr
10
Pros:

Belle hotel... Mais un peu loin du centre où il y a des restaurants... Sinon piscine et appartement très bien équipé pour manger sur place...

2026-02-25 via Nuitee