InTown Suites Extended Stay Louisville KY - Northeast

Hotels
7.3 (32 reviews)
11405 Westport Road , Louisville , us

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Paid WiFi
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Fire extinguishers
Invoice provided
Smoke alarms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Fleas in room
Poor cleanliness
Horrible water pressure

Categories

Cleanliness
3.56
Negative feedback due to fleas in the room and improper cleaning.
Service
8.53
Staff were friendly and helpful, but no resolution offered for issues.
Location
8.57
Convenient location close to shopping, dining, and other services.
Room Quality
6.52
Concerns about cleanliness affected the overall perception of room quality.
Amenities
7.55
Basic amenities provided, but guests expected more support.
Value for Money
8.01
Mixed feelings about the value considering the issues faced.
Food and Beverage
7.86
Not mentioned; assumed standard quality for this hotel tier.
Overall Experience
7.83
Overall experience reflects a mix of positive and negative sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 23:27

Property Description

Convenient Location
Located just 22 km from popular attractions such as the Louisville Mega Cavern and Louisville Zoo, InTown Suites Extended Stay Louisville KY - Northeast offers easy access to the best of the city.

Comfortable Accommodation
Experience a comfortable stay in air-conditioned rooms equipped with modern amenities including a flat-screen TV, private bathroom, and fridge. Bed linen and towels are also provided for your convenience.

Nearby Attractions
Explore nearby attractions like the Muhammad Ali Center, Kentucky Center for the Performing Arts, and Louisville Science Center, all within a 23 km radius. Don't miss the chance to visit the famous Louisville Slugger Museum Factory just a short distance away.

Ready to experience comfort and convenience in Louisville? Book your stay at InTown Suites Extended Stay Louisville KY - Northeast now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Guest Reviews

7.3
Based on 32 reviews
Cleanliness: 3.56
Service: 8.53
Location: 8.57
Room Quality: 6.52
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 7.86
Overall Experience: 7.83
T
Turner • couple • us
10
2025-12-31 • via Nuitee
J
Jermaine • solo_traveller • us
10
2025-11-04 • via Nuitee
P
Patrick • family
2
Pros:

I booked 8 nights at InTown Suites Extended Stay Louisville KY (Northeast) but had to leave after just 3 due to fleas in the room—one was literally jumping on my 5-month-old baby's face. This was horrifying and completely unacceptable. I reported it to the front desk, but the staff offered no help or refund. The room was clearly not properly cleaned, and I’m still waiting for a resolution. I strongly advise others to avoid this property.

2025-09-24 • via Nuitee
S
Shaniqua • family
10
Pros:

The location is convenient. The staff have been friendly and helpful..

2025-09-20 • via Nuitee
C
Chris • couple • us
6
My stay
Pros:

The staff was amazing!

Cons:

The water pressure is horrible.

2025-07-27 • via Nuitee
K
Kenneth • family
10
Pros:

My family and I had a great stay. It was quiet…the neighbors were friendly with each other. It’s close to a lot of shopping, dining, package store, urgent care. This hotel does provide your towels and rags but you are on your own with pots/pans, cleaning your linen, getting more tissue etc. The staff do visit your room within the first 48hrs for things they may to note to fix or whatever (the guy was very polite and professional) Our housekeeper visit us once to change a/c unit filter and make sure everything was good. She was very kind.

2025-07-25 • via Nuitee
M
Mitchell • couple • us
10
2025-07-09 • via Nuitee
A
Andrew • solo traveller • us
8
It was better than other extended stays I’ve been in
Cons:

Loud

2025-06-20 • via Nuitee
G
Gallagher • solo traveller • us
8
Very good
Pros:

Room was clean. Staff was friendly and helpful.

2025-04-26 • via Nuitee
B
Broaddus • review category business travellers • us
1
I could have rented a three story house with a garage instead
Cons:

Oh they didnt even let me check in. I spent like $10,000 at a different Intown but they blacklisted me or something. But anyways I’ll tell you about that experience. They cut off the water several times and I had to skip showers 5 times. They changed the laundry payment setup so I lost maybe $20 stuck on an old card and the systems they switched to didn’t work so I had to skip doing laundry 3 times. Uhhh what else? Bullet holes in the rooms if you’re afraid of that sort of thing. Poor service, terrible service really. Cleaning people would go into my room every other day and root around but clean nothing… They ask for a deposit and put a 20% hold on whatever you pay so be prepared to shell out ~$600 to loan them for your $400 stay. Cheap per diem maybe but you’re not exactly paying for service. Or quality. Or safety. There’s a bed at least. Probably.

2024-11-22 • via Nuitee
S
Stone • family with young children • us
2
Very small
Cons:

Room was very outdated for rate

2024-07-25 • via Nuitee
G
Gregory • group • us
8
Very good
2024-07-16 • via Nuitee
L
Lucykali • young couple • us
10
Exceptional
2024-05-08 • via Nuitee
C
Colleen • young couple • us
1
Bad
Pros:

I didn’t like anything about the hotel and or survice

Cons:

We were forced to leave early due to the crimes at the hotel and a robbery we witnessed after this the robbers were in the next room over they knew we identified them so the police instructed us we needed to get to safety the employees at the hotel did nothing to help us stay safe we didn’t stay the last 5 nights of our stay and wanted a refund the property manager was extremely rude

2024-05-06 • via Nuitee
L
Lewis • solo traveller • us
1
Bad
Pros:

Nothing

Cons:

Everything

2023-11-09 • via Nuitee
A
Angela • review category business travellers • us
9
Superb
Pros:

Clean room, quiet grounds. Comfortable bed and nice to have a refrigerator, sink and microwave. Big shower and good amount of cabinets

Cons:

That we had to take away our own trash

2023-07-22 • via Nuitee
M
Michelle • young couple • us
9
Superb
2023-03-23 • via Nuitee
L
Laerica • solo traveller • us
9
Superb
Pros:

Everything was good

2023-01-25 • via Nuitee
P
Patricia • review category business travellers • us
9
the stuff Were amazingly nice felt very comfortable with my stay.
Pros:

it was in a great location for the family. NO DRUGS

Cons:

needs a place for kids to play

2022-08-17 • via Nuitee
A
Angel
4
Pros:

2022-05-01 • via Nuitee