Facilities

Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Outdoor furniture
Elevator
ATM/banking
Television in common areas
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Nice staff
Helpful service
Cons:
Noisy area
Cold rooms
Heating issues

Categories

Cleanliness
7.9
Negative sentiments regarding cold rooms and noisy area impacted the cleanliness perception.
Service
9.4
Staff is nice, indicating good service.
Location
7.9
Not a great area, really noisy.
Room Quality
7.4
Rooms are really cold at night; heating system is not working.
Amenities
9
Standard quality for this hotel tier.
Value for Money
9.4
Perceived fair value due to overall positive sentiment despite negatives.
Food and Beverage
8.9
Standard quality for this hotel tier.
Overall Experience
8.9
Mixed feelings due to noise and room temperature, but good service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:37

Property Description

Experience the vibrant heart of Cape Town at the Old Bank Hotel, your ideal retreat in the city!

Stunning Views and Social Spaces
Take in breathtaking views from our rooftop terrace while enjoying complimentary receptions where you can mingle with fellow guests.

Comfortable and Modern Rooms
Unwind in one of our 44 stylish guestrooms equipped with Smart TVs and minibars, ensuring a cozy and connected atmosphere for your stay.

Convenient Amenities
With complimentary Wi-Fi, 24-hour front desk service, and a roundtrip airport shuttle, we've got you covered, making your visit as smooth and enjoyable as possible.

Don't miss out on an unforgettable experience—book your stay at the Old Bank Hotel today!

Important information:

  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CPT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

8.6
Based on 19 reviews
Cleanliness: 7.9
Service: 9.4
Location: 7.9
Room Quality: 7.4
Amenities: 9
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 8.9
C
Charles
4
Pros:

They did not inform at all of their renovation when booking the hotel. Staff is nice, but also not a great area, really noisy, and rooms are really cold at night. Heating system is not working.

2025-09-17 via Nuitee
V
Verified traveler
10
Exceeds expectations!
Pros:

I stayed down the street for a bit during this trip. I was eager for a clean, comfortable room to end my stay. I needed a good night's rest before I took my flight home to the US. The staff are very friendly. The breakfast and dinner options were wonderful and the bed was super comfortable. My room was very clean with a great shower and a wonderful climate control system. I also enjoyed the wine options at the bar. The porters and desk staff were so helpful!

2025-06-24 via Nuitee
J
Juan C
10
ótimo hotel e estadia
Pros:

ótimo hotel, equipe com super atendimento e a localização é a melhor, perto de restaurantes e cheio de feirinhas de souvenirs.

2025-04-23 via Nuitee
T
Tanatsiwa
10
Pros:

Really close to walking tours and places that are popular for food like KLOOF street & BREE street.

The staff are so incredible.

2025-01-13 via Nuitee
J
James
10
Pros:

Great hotel, boutique feel, great staff who really looked after the guests.

2025-01-12 via Nuitee
T
Tamara
10
Pros:

The staff is amazing.

2025-01-10 via Nuitee
T
Tamara
10
Pros:

Great hotel. The staff was friendly and hospitable.

2025-01-10 via Nuitee
F
Farhan
10
Pros:

It was a good experience to stay here and staff was very much cooperative and supportive

2024-12-16 via Nuitee
D
David
6
City Centre hotel with city centre noise
Pros:

We arrived on Sunday evening after long flight from Dubai, and staff were very welcoming. Hotel appeared a tad shabby-chic or tired not sure which. The room was comfortable and clean, but windows let in all sound of the city around us, so could hear people talking from about 4 am in the street outside. All the staff we interacted with were extremely helpful, food in the restaurant was great, but overall probably wouldn’t come back to it - predominantly down to the fact that the night time noise was a major factor.

2024-11-15 via Nuitee
S
Simon
8
Impressive looking CBD hotel in Cape Town
Pros:

The Old Bank was a bit of a disappointment unfortunately - the interior is very classy looking, the staff are very helpful and accomodating. However, had a deluxe room which was quite small, no view and missing simple items like toilettries etc. Inside the hotel, my main issue was that the elevators, waste water and even light switche were very loud.
The immediate vicinity is also not very comfortable to walk around in the evening time.

2024-09-08 via Nuitee
H
Huba
10
City stay at its best
Pros:

Loved the stay at Old Bank hotel. ideal location to explore Cape Town. The room was tastefully decorated and the bar a lovely place to hang out.

2024-09-01 via Nuitee
A
Ashleigh
10
Pros:

Staff were extremely friendly and helpful! There is valet service if you need to park your car.
Situated in the CBD, easy to walk around from there, next to the Company’s Garden.

2024-03-21 via Nuitee
D
Damon
10
Pros:

Very well-maintained property with a courteous, professional staff

2024-02-29 via Nuitee
D
Damon
10
Pros:

A very well-maintained property. Rooms are simple yet exquisite. Staff is cordial, professional and prompt

2024-02-28 via Nuitee
M
Mark Damien
10
A relaxing weekend
Pros:

Really beautiful hotel, great deal and great comfort. Near everything. Doormen and guard and reception staff were super nice. Hotel has everything you need.

That ironing board was a bit dangerous so maybe get a new one ( fell twice while ironing but thats what you get for ironing on vacation :) ). Really just a hidden Gem in my opinion. If you're visiting the CBD areas , and want a bit of the nightlife... this is really up there in terms of value for service. Loved it :D. I spent most of the weekend out but it was relaxing stay for when i was there.Thanks for the stay

2024-01-30 via Nuitee
S
Sandra partner
10
Pros:

Sehr schöne Unterkunft und extrem freundliche Mitarbeiter

2024-01-29 via Nuitee
K
Klaus
8
Pros:

I experienced an easy, uncomplicated stay at Old Bank Hotel with excellent price-performance ratio. Friendly and helpful staff, clean room, nice shower, safe & secure parking garage very close by. I would book again.

2023-11-29 via Nuitee
P
Patrick partner
10
Pros:

Bis auf das Frühstücksbuffet war alles tiptop.

2022-12-30 via Nuitee
B
Bilal family
2
Pros:

Stayed 20 minutes and left. Bad customer service. Broken amenities. No WiFi. No support from Desk

2022-10-10 via Nuitee