Lancaster Hall Hotel

Hotels
8.3 (3557 reviews)
35 Craven Terrace , London , gb
+44 20 7723 9276

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Bar
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Cleanliness issues
Overpriced value for money
Room size and quality concerns

Categories

Cleanliness
7.78
Some reports of hair in the bathroom and breakfast dishes suggest cleanliness issues.
Service
9.25
Consistently praised for friendly and accommodating staff.
Location
9.29
Excellent location near Lancaster Gate and Hyde Park with easy access to public transport.
Room Quality
7.74
Rooms are small and a bit noisy but generally satisfactory.
Amenities
8.27
Adequate amenities, though some rooms lack a refrigerator.
Value for Money
7.23
Considered overpriced for room size and age of hotel.
Food and Beverage
8.28
Breakfast is good but lacks variety; otherwise, generally positive.
Overall Experience
8.55
Overall satisfaction with the stay, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:17

Property Description

City Views and Central Location
Enjoy stunning city views from your room at Lancaster Hall Hotel, conveniently located in the heart of London. With attractions like Madame Tussauds and Portobello Road Market just a stone's throw away, you'll be at the center of all the action.

Comfortable Rooms with Modern Amenities
Relax in our well-equipped rooms featuring a flat-screen TV, free WiFi, and a private bathroom with complimentary toiletries. Whether you're here for business or leisure, we have everything you need for a comfortable stay.

Concierge Service and Nearby Attractions
Our dedicated staff is ready to assist you with any inquiries and provide tips on exploring the area. With Paddington Station, The Serpentine, and Royal Albert Hall close by, your London adventure starts right at our doorstep.

Book your stay at Lancaster Hall Hotel now for a memorable experience in London!

Important information:

When booking [5] rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    People 11 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 3557 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 7.74
Amenities: 8.27
Value for Money: 7.23
Food and Beverage: 8.28
Overall Experience: 8.55
P
Paul • couple • de
1
Es war schrecklich
Pros:

Wir haben keine Frühstück genommen. Die Lage ist gut. Hier endet das Gutes.

Cons:

Мы не первый раз приезжаем в Лондон, и понимаем особенности отелей Лондона. Этот отель надо позиционировать для желающих попробовать экстрим прошлого века. Этаж 2, номер 116. Его мы будем помнить всегда. Окно открывается на проветривание всего лишь сантиметров 10, щелочка вверху, притока воздуха нет, в комнате ужасная духота и через 5 мин пребывания дышать уже нечем. Кондиционера нет, вентилятор бесполезен. Ночью дышать совсем невозможно, а к тому же муж должен спать с дыхательной маской(необходимость по здоровью). Наши попытки проветрить комнату зв счет открытой двери на пожарную лестницу, чтобы сделать хоть небольшой приток воздуха, пресекались персоналом, и мы их понимаем- требования к пожарной безопасности такие. Но нам то что делать?! Задыхаться? А на улице еще и жара под 30 градусов. Это было ужасно, казалось сердце не выдержит. Мы просили поменять номер на номер с кондиционером-нам отказали, под предлогом отсутствия таковых. Матрас на одной из кроватей был провален, ночью пришлось переворачивать его, так как спать было невозможно, постоянно скатывалась с матраса, и лучше уж скатываться к стене, чем свалиться с него в проход во время сна. Ванная комната оборудована сантехникой позапрошлого века- душ встроен в стену, он не снимается, пользоваться им неудобно, краны в духе старой английской традиции- либо кипятком умывайся, либо ледяной водой. Мы за все наше пребывание в Англии жили в нескольких отелях, и это первый, где мы не отдохнули, а набрались только негатива и устали. Отель должен быть предназначен для отдыха путешествующих, а не для создания экстремального пребывания.

2026-07-25 • via Nuitee
Łukasz • solo_traveller • pl
8
2026-07-25 • via Nuitee
E
ERNESTO • solo_traveller • cl
8
Pros:

El desayuno

2026-07-25 • via Nuitee
J
Jessica • solo_traveller • au
10
Pros:

Hotel was conveniently located with easy walks to restaurants, buses, train stations etc.

Room was of good size for London with facilities clean, comfortable bed and air conditioned.

The team were extremely helpful as I required to purchase another suitcase, which they more than happily stored for me until my arrival. Check in was easy and no fuss, with my room being available early, which I was so grateful for after getting up at 4.30am.

Highly recommend this hotel if you are wanting to get out and about in London or even a nights stay if you are in London for an event.

2026-07-25 • via Nuitee
L
Lauren • couple • gb
9
Pros:

Comfy and spacious enough for what we needed, great central location, easy walking distance to everything, would stay again!

Cons:

The bed sheets looked like they were old as they weren’t completely clean in colour but they smelt washed so clearly they were clean.

2026-07-25 • via Nuitee
M
Manipriya Konar • couple • in
10
2026-07-23 • via Nuitee
S
Schulze-Jülicher • solo_traveller • de
8
Pros:

Das gesamte Personal war sehr freundlich und aufmerksam., Wir haben uns sehr wohlgefühlt.

2026-07-23 • via Nuitee
A
Anders • couple • se
10
Utmärkt läge och boende
Pros:

Sköna sängar, tyst omgivning, trevliga kvarter, nära tunnelbana och tåg till Heathrow.

2026-07-23 • via Nuitee
S
Samy • extended_group • at
8
2026-07-23 • via Nuitee
B
Birgit • solo_traveller • at
10
Pros:

War bis jetzt die beste Unterkunft, die wir in London hatten. Preis-Leistung stimmt.

2026-07-22 • via Nuitee
C
Chia Chen • family_with_children • tw
9
地點位置很方便，隔音沒有很好，但是尚可以接受還有空調
Pros:

前台的服務人員非常的友善有任何問題請他們協助都會提出良好的回應，這邊是我下次來倫敦會再選擇繼續入住的地方

2026-07-22 • via Nuitee
H
Hernan • family_with_children • ae
6
It is fine if you only need a place to sleep. Avoid breakfast
Pros:

Staff was awesome. Great location. Clean hotel. It is also quiet (at least on the 3rd floor).

Cons:

It is old and many appliances need renovation. Breakfast is expensive for what they offer. Also, luggage storage is charged separately, and it is expensive

2026-07-21 • via Nuitee
N
Ni • couple • jp
8
还可以
Pros:

因为是暑假入住的，所以不能太谈性价比。本身是一个不错的酒店，员工也很热情，内部从新装修过所以空调充电都比较完备。

Cons:

水压比较低，淋浴有点弱。房间略小，不太给换毛巾。住多天也只有第一天送瓶装水。

2026-07-21 • via Nuitee
D
dortegregersen • solo_traveller • dk
8
2026-07-19 • via Nuitee
O
Oi Ping • solo_traveller • hk
9
Pros:

Staff are nice and extremely helpful especially front desk staff. Location is great.

2026-07-19 • via Nuitee
A
Anna • couple • hk
8
Good
Pros:

Area/location

Cons:

Dated but clean

2026-07-19 • via Nuitee
A
Anne • solo_traveller • be
8
2026-07-18 • via Nuitee
W
Wiebke • couple • de
10
2026-07-18 • via Nuitee
K
Kathryn • couple • us
10
Pros:

Staff was very kind. I had sprained my ankle during my trip and since there was no ice machine the staff was very kind to get me ice from the kitchen as i needed it.

2026-07-18 • via Nuitee
P
patrick • solo_traveller • fr
9
Très agréable séjour
Pros:

Emplacement dans un quartier agréable à proximité de Hyde park, du métro et de la gare de Paddington. Nous avons bénéficié d'une belle chambre refaite à neuf bien équipée : frigo et climatisation. Le personnel est particulièrement sympathique.

Cons:

Juste un manque de variété de fruits au petit dejeuner.

2026-07-18 • via Nuitee