Louis Kienne Cikarang Hotel & Service Apartment

Hotels
6.9 (20 reviews)
Jl. Raya Cikarang- Cibarusah, Pasirsari, Cikarang Selatan, Bekasi , Cikarang , id

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Cons:
Being cheated on the booking

Categories

Cleanliness
2.79
Negative sentiment indicated by mentioning being cheated on the booking.
Service
8.26
Standard service quality assumed for this hotel tier.
Location
8.3
Standard location quality assumed for this hotel tier.
Room Quality
8.25
Standard quality for this hotel tier.
Amenities
8.28
Standard quality for this hotel tier.
Value for Money
8.24
Standard quality for this hotel tier.
Food and Beverage
8.29
Standard quality for this hotel tier.
Overall Experience
2.76
Overall dissatisfaction indicated by being cheated on the booking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:22

Property Description

Luxurious Accommodation with Top-Notch Amenities

Louis Kienne Chadstone Cikarang, located just 23 km from Grand Galaxy Park, offers a 4-star experience like no other. The hotel boasts a fitness centre, free private parking, and a serene garden for relaxation.

Modern Comforts and Convenience

Guests can expect air-conditioned rooms equipped with all essentials including a flat-screen TV, safety deposit box, and a private bathroom with complimentary toiletries. The hotel also features free WiFi, room service, and a 24-hour front desk for any assistance needed.

Additional Services for a Pleasant Stay

Indulge in a meal at the on-site restaurant, unwind with a drink at the bar, or make use of the hairdresser's services and business centre available at the property. Book your stay at Louis Kienne Chadstone Cikarang for an unforgettable experience.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.9
Based on 20 reviews
Cleanliness: 2.79
Service: 8.26
Location: 8.3
Room Quality: 8.25
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 8.29
Overall Experience: 2.76
K
Kim Yh • family_with_children • kr
9
2026-01-22 • via Nuitee
P
Puji • family_with_children • id
10
2026-01-11 • via Nuitee
S
Saflendra • family_with_children • id
10
2025-12-25 • via Nuitee
T
Tomi Rossi • solo_traveller • de
1
Betrug
Pros:

Ich war nie da

Cons:

Ich wurde um diese Buchung betrogen

2025-08-23 • via Nuitee
S
Susi • family_with_children • id
8
2025-07-06 • via Nuitee
R
Rio • young couple • id
9
Great! Will stay here again!
Pros:

Location is good, near toll exit
Has good access to shopping mall
Room is quite big, air conditioner works well
Bathtub quite small, but still doable

Breakfast is good, but maybe need more variations
However, porridge is serve not warm

Cons:

Limited parking lot near hotel, have to park in shopping mall.
But no worries, there is access from shopping mall directly to hotel.

Room is not to soundproof, you can hear voice and noise from other room and corridor.

2024-10-28 • via Nuitee
V
Verified traveler
2
Pros:

部屋にバスタオルバスマットなどのタオル類が一切、用意されていませんでした。
部屋にある電話機は受付につながらないため、フロントがあるロビーまで行き、タオルの用意を依頼しました。

その後、バスタオルは1枚しか用意されませんでした。いつもはバスタオルは2枚用意されています。1枚しか支給されていないのに、チェックアウト後にホテルから、「バスタオルが1枚しかないが、持って帰ったのではないか｝というメッセージが届きました。
自分たちのサービスの落ち度があったのに、お客にそのような言葉を言うのは失礼でとても不愉快になりました。

またポットは壊れていて電源が入らない。その後交換してもらいましたが、その対応も30分以上待たされました。

バスルームは排水溝の匂いがして清潔ではありませんでした。

このホテルは多く利用していましたが、今回はとても残念なサービスでした

2024-10-15 • via Nuitee
N
Nurhikmah • solo traveller • be
5
Nothing was special, tbey said deluxe room with city view but was nothing cant see only building.
Pros:

None

Cons:

The wall from the room is old careless

2024-07-18 • via Nuitee
M
Mobben • family with young children • bn
10
Exceptional
Pros:

The room is clean and the hotel is attached to the mall

Cons:

Nothing

2024-05-23 • via Nuitee
K
Kevin • family with young children • id
8
Very good
2024-02-28 • via Nuitee
O
Oktaviani • young couple • es
10
Exceptional
2024-02-09 • via Nuitee
E
Elfira • young couple • id
4
Disappointing
2024-01-06 • via Nuitee
E
Eddy • young couple • id
3
Poor
2023-10-28 • via Nuitee
Z
Zainal • young couple • sg
7
Good
Pros:

Accessibility to shopping malls.

Cons:

Gym is not fully equipped.

2023-07-15 • via Nuitee
D
Dave • review category business travellers • sg
2
Very poor
2023-06-15 • via Nuitee
A
Atsuko • with friends • id
6
Pleasant
2023-06-05 • via Nuitee
C
Christian • solo traveller • id
8
Nice Hotel, easy access to mall.
Pros:

The location of the hotel thas is bustling. I just needed to turn right from the inside elevator, I could cut through the route to the mall via access from Matahari Dept Store.
Not needing to go out facing possible weather havoc.
At the price I am paying, bath tub is available, for me it is a steal.

Cons:

Facility is not so much ready.
The extension phone was not there to call the lobby which is a bit of a hassle, Need to inform by Whataspp to the lobby.
I was not aware of a swimming pool, although the picture in booking.com it seemed to be there.
The information about possible facility we can use need to be more upfront.

I think in general, knowing that this hotel is new, I could undestand some of the shortcomings.

2023-03-06 • via Nuitee
G
Gyokanne • review category business travellers • jp
7
Good
2023-02-12 • via Nuitee
T
Thim • young couple • sg
8
Nice place to stay. Staffs were friendly and helpful.
Pros:

Ok

Cons:

No buffet breakfast

2023-02-09 • via Nuitee
J
John • young couple • gb
4
Disappointing
Pros:

Lobby was stylish.

Cons:

TV didn't work. No restaurant. No pool available. No telephone in room. Location is in a mall that hasn't opened yet. Its a one night only bed for the night at present.

2022-11-16 • via Nuitee