InTown Suites Extended Stay Chesapeake VA - Greenbrier Road

Clean

Didn't have breakfast
Internet is terrible

The location clean. Staff friendly, no people hanging out around the building store within walking distance. Area is clean

Location

There's no breakfasts

All was well

I liked the properties proximity to where I needed to go.

The “manager” is an absolute nightmare! Do not go here. I made a 2 week reservation for what was going to be at least a 3 month stay. We arrived with my mother-in-laws following us in their Yukon with all our stuff as we only have a Jeep. This was at the advertised 3:00pm check-in time. She rudely told us it would be 10 minutes for housekeeping to finish the room. We waited outside. Upon completion of said 10 minutes we went back in to harshly be told it would be an additional hour since she forgot a woman was there before us. I tried to politely explain we had people with us that had all our stuff in their car that couldn’t stay that long and she went off on us. When my husband kindly asked her not to speak to us that way she told us she wasn’t taking our reservation. Then and trying to find a last minute place to live wasn’t bad enough after that horrifying experience, she had the audacity to charge my card for one night’s stay too! If you read the reviews for this location, this manager is a living nightmare!! Avoid at all costs!!!

Ive put in a reservations for a week, from July 10-17th.
They gave me my confirmation number too received my room when i arrived.
When I get too the location after getting drop off. they told me that they are over book so I had to find another hotel to stay at. Bad business.

I waited 2 weeks to post this review.

Made a reservation for a 2 week stay for business. They called on check in day, and said they had no rooms available. So I never went in, and had to book an alternate hotel last minute.

THEY STILL CHARGED ME!

I have it in writing I would NOT be charged, as they were unable to honor the reservation, no rooms available.

They do not answer the phone. Calls go to a voicemail system, the message says it's the managers line, but for 2 weeks now every day the voicemail box is full. Expedia and Hotels.com chat contacted them, and confirmed again in writing I would NOT be charged, but yet they are refusing to refund my credit card.

An absolutely horrible experience. Come to find out I dodged a bullet, as this is a super trashed and low rent place. They are being used as short to long term housing for the homeless, and have horrible conditions.

The pictures they advertise are in no way the actual condition of the rooms.

I waited 2 weeks to post this review. Made a reservation for a 2 week stay for business. They called on check in day, and said they had no rooms available. So I never went in, and had to book an alternate hotel last minute.

THEY STILL CHARGED ME!

I have it in writing I would NOT be charged, as they were unable to honor the reservation, no rooms available.

They do not answer the phone. Calls go to a voicemail system, the message says it's the managers line, but for 2 weeks now every day the voicemail box is full. Expedia and Hotels.com chat contacted them, and confirmed again in writing I would NOT be charged, but yet they are refusing to refund my credit card.

An absolutely horrible experience. This place is a scam. Come to find out I dodged a bullet, as this is a super trashed and low rent place. They are being used as short to long term housing for the homeless, and have horrible conditions.

The pictures they advertise are in no way the actual condition of the rooms.

Nothing good to say about this property.

DONT STAY HERE!! VERY NASTY AND UNKEPT.

It's in a great location, and reasonable price for the room. It's like a small studio apartment. Large bed, good amount of storage space for clothes and things, large fridge, microwave, sink, cabinets, and two electric burners. Although, one burner was not in working condition. Bathroom was clean and shower was spacious but the water pressure wasn't great. Bed was very comfortable. No blinds on the window so I didn't really feel comfortable keeping the curtain open. Access to the room is very simple and right next to parking. Everything you need is no more than a 5 minute drive. Very cozy and the staff is amazing, and they let you check the room before you pay. I would stay here again.

Location

Very nice and friendly staff clean rooms but…
The only thing that I did not appreciate was the fact that on the sign in front of the hotel it says a stay for the week was $399.99 but reality was it was $488.09 per week when I mentioned it they did not honor there sign !