Four Seasons Hotel Tokyo at Otemachi

Beautifully decorated hotel in tip top condition. Housekeeping was immaculate. Breakfast buffet selection was huge and top quality. Definitely not to miss. Pizza at the Italian restaurant was also excellent. Can even see Mount Fuji on a clear day from the breakfast restaurant and the lobby. Service by every staff member is top notch. Absolutely perfectly run hotel!

Wow! Excellent in every aspect. The staff was exceptional. The hotel was beautiful. Rooms were large with phenomenal views. It’s centrally located next to a metro and taxis in front at every second. It’s not in Ginza where you can walk out your hotel and be around shops and restaurants but besides that it’s absolutely perfect. Tiffany and Alvin the GM were incredibly hospitable and helpful with every detail.

This is a fabulous, fabulous hotel. The location is great. It is so easy to get to everything from here. We were able to walk places, easily catch ubers/taxis and take the subway from the hotel. The staff was great, the rooms were always serviced while we were out. The mattresses, linens, bath towels and toiletries were all the wonderful Four Seasons staples. The breakfast was super fast (we were always in a hurry) and great. We loved the view from our room and the setup was very nice. We had three people in a room and we all fit nicely. The price was also great for the value. I would highly highly recommend this hotel to anyone traveling to Tokyo and I hope I will be able to return someday.

We loved this Four Seasons, and the service was great! The lobby and fact that it's pn the 39th floor make it really incredible! I can also see why it would be an excellent hotel for business travelers, and the only thing I will say is that the location is a little less convenient than some of the other hotels. For example, the Peninsula and Edition are slightly better locations in my opinion.

From the moment we arrived at Four Seasons Otemachi, it exceeded our expectations. The seamless greeting and entry, sheparded all the way by members of the incredible staff, the gorgeous interior design - and the views that took our breath away!! We were extra fortunate to be here at a time of year and in weather conditions which meant we had a wonderful view of Mt Fuji from the main dining and bar areas, looking out over the Imperial Palace and Gardens. The breakfast was equal to the best we’ve experienced in any hotel or resort, incredible selection and superb quality. We also enjoyed dining in the Italian restaurant, Pignata - again, great food and wonderful service.
Our room was immaculate, with a huge bathroom overlooking the city. We also used the gym and pool - more amazing views!
But I’ve saved the best for last - the service! Absolutely nothing was too much trouble, needs were anticipated and the staff were unfailingly helpful, happy and made everything an absolute joy. I’d love to single someone out - but it was all of them!
Special thanks, however, to the team at the bell desk, who were brilliant in helping us deal with a tricky situation regarding transport on our departure. We’d independently pre-booked transport to Nagano and needed to get there by a certain time to get onward transport to the snowfields. Our transport arrived late, in a car not suitable for purpose and not what we’d ordered. The staff helped us calmly navigate the situation, send the original car away and source a suitable replacement from a different company who got us to Nagano on time. This saved us SO much travel stress and spoke so clearly to their professionalism and service ethic.
Absolutely cannot wait to return!!!

Four Seasons Otemachi is one of the most impressive modern luxury hotels I’ve stayed at, not just in Japan but within the entire FS portfolio. Opened in 2020 and designed from the ground up, this property feels purpose-built for a contemporary luxury traveler. It delivers on nearly every front.

Location & Views
The location is superb—central, connected to multiple subway lines, and makes navigating Tokyo incredibly easy. The sky-high lobby and guest floors offer views that are nothing short of spectacular. We had multiple mornings with clear views of Mount Fuji from the lounge and our room, which was a highlight of our stay.

Design & Atmosphere
You can tell immediately that this property is new and intentionally designed. Everything—from the spacious arrival level to the elevators, room layout, finishes, and lighting—feels curated but not overdone. It’s a showcase of understated Japanese luxury.

Service
Service was excellent and very much in line with Four Seasons standards. We were consistently greeted and welcomed back, often by name, which added a personal and memorable touch. Staff throughout the hotel were warm, polished, and proactive in offering help.

Facilities: Pool & Spa
The pool and wellness floor are spectacular, offering sweeping city views and a serene, minimalist atmosphere. We booked a massage during our stay, and it was among the best we’ve had anywhere—truly restorative and worth planning time for.

Minor Misses
Two details stood out as surprising for a hotel of this caliber. First, the toilet paper is single-ply. When everything else—from the bed linens to the bathrobes—is ultra-premium, it feels out of place. Second, during check-in, the staff member knew one of our keys wasn’t working and witnessed it fail in the elevator, yet still handed it to us. Later, I ended up locked out returning from the pool—in a bathrobe—because of that same faulty key. A small oversight, but notable given Four Seasons’ usual precision.

Overall
Despite the minor quirks, FS Otemachi is an exceptional hotel with next-level design, incredible views, and excellent service. It sets a new standard for luxury in Tokyo, and we look forward to returning on our next visit.

Would we stay again? Absolutely.

The views from the rooms here are surreal. The breakfast buffet is off the charts. They had every breakfast item you can imagine. For room service, it seemed like every piece of lettuce and fruit was hand picked and served. Like Michelin starred room service. We could see Tokyo Tower, Mount Fuji, Imperial Palace and gardens, etc. from our room. Service was exceptional! It is hard to put into words how good this place is. We stayed here Nov 9 to Nov 12, and the fall colors were amazing!

This is an amazing hotel. You feel like you are on a peaceful island in the middle of the busiest city in the world. The rooms are spacious and quiet. The service is above and beyond. The design aspects of the hotel are amazing.
The breakfast buffet is great. The pastry chef is top notch . Virtu bar is a must.
Location is ideal. The gym/ spa is best I have seen in a hotel.

Wow this hotel is amazing and definitely for the modern aesthetic. The interiors are on point with a lovely modern Japanese flair. The views from the 39th floor over the Imperial palace gardens toward Mt Fuji are very memorable especially at night.

It was a great location by the imperial Palace. Easy location to get to and close to the subway lines. Easily walkable to Ginza for shopping and great food scenes.

The service there was impeccable. Treated like family from the get-go. The staff there was very courteous and were very friendly and easy to talk to. Once they got to know you greeted you every morning as if your family.

The rooms were well appointed. Very modern and up-to-date. The athletic facilities and sauna was also great too

We had the afternoon tea and breakfast. The food was amazing and very plentiful. Service was on point and selection was varied. Well worth it to go to the afternoon tea.

We are planning to return as soon as we can.

The stay was perfect. Large rooms overlooking the imperial palace. Consistent service and food quality. The hotel is located next to the metro station as well as a large number of taxis available outside of the hotel. The indoor pool and spa area was really nice after a long day of exploring. The rooms also feature a tablet where you can request in room dining, turn down service and speak to the front desk etc. Highly recommend this hotel a luxury stay in Tokyo.

From the moment you arrive at the first floor the FS otemachi team will treat you with excellent care. The location is really good , you have the otemachi station in the same building , and you can take 4 lines and if you want taxi , you can always find them right at the door , hotel staff will give the instructions if you give them the address . Regarding the room restaurant and overall the hotel, the pictures that the hotel show you, are real, is a beautiful property, if you can try to get the corner room, the view is espectacular .
5/5 in everything , try the restaurant for dinner , the bar is really nice , and you don’t need reservation for anything , just go and the will try to find you a table

We were highly impressed by our stay at the Four Seasons in Tokyo. We were impressed from the moment we arrived, the hotel restaurants were top tier as was their amenities. Staff were all lovely and welcoming, spoke good English. The lobby was my favorite of the trip with the pink orchids. The views were stunning from the room also. Well located, very close to the station, easy to find. Only thing we found was that you have to get to the main lobby then go down a few floors to your level, then to leave you had to go back upstairs to the lobby. We felt the staff were very friendly and welcoming, everyone was very helpful and very pleasant to deal with. When we were going to check out, the team had arranged for their driver to take us to our next hotel, and that left us feeling very impressed and it was a nice surprise. Well done to the team for going the extra mile, it makes us want to book with the FS again.

Great!!

The service was amazing

We recently stayed here for our engagement trip to Japan. The hotel is nothing short of fantastic. The concierge team was amazing, setting up tours and engagement photos for us. We ate often at the breakfast buffet and room service, the food was top notch. The hotel rooms are beautiful and well appointed, very modern and the entrance on the 39th floor with a water feature overlooking Tokyo is an amazing view. The service and staff at this hotel are what really set it apart. Every single person we encountered offered some of the best service we have encountered anywhere in the world and they go out of their way to make your stay memorable. Maiko from guest services provided an amazing and seemless check in experience and George from the front door staff guided us through Tokyo station and went above and beyond to ensure a stress free trip. I wouldn't consider staying anywhere else in Tokyo.

Amazing staff and service, beautiful property with superb views of Tokyo skyline.

Wonderful

This is one of the most beautifully designed hotels in Tokyo. The staff is superb and attentive. The view from the main lobby is surreal. When we arrived, Mt Fuji was cleared of clouds and easy to see through sunset. Magical!

Great