Holiday Inn Express Amherst - Lockport by IHG

Hotels
•
Holiday Inn Express
9.4 (158 reviews)
6900 SOUTH TRANSIT ROAD, Lockport, New York, 14094 , Lockport , US
+1 716-625-8100

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Facilities

Elevator
Fitness facilities
Gift shops or newsstand
Television in common areas
Free breakfast
Safe-deposit box at front desk
Smoke-free property
Free wired internet
Wheelchair accessible parking
Snack bar/deli
See all facilities

Review Highlights

Pros:
Very clean rooms and property
Friendly and courteous staff (mostly)
Great breakfast (fresh coffee, cinnamon rolls)
Convenient/good location
Modern, comfortable rooms
Microwave and fridge in room; good parking
Cons:
One serious billing/customer service complaint ($75 charge, rude staff)
Pool closes early (inconvenient for late arrivals)
Plumbing/noise from water and difficulty adjusting temperature
Shower water pressure issues in some rooms
Limited late-night dining options nearby
Overflowing trash/cigarette litter at entry reported by one guest

Categories

Cleanliness
9.9
Multiple reviews repeatedly praise rooms and hotel as very clean, 'super clean' and 'clean and modern'; few mentions of water/noise but overall cleanliness is excellent.
Service
8.2
Majority of reviews call staff friendly, courteous and caring (check-in, breakfast, cleaning staff praised), but one serious negative incident describing rude staff and an unjust $75 charge lowers this score.
Location
9.6
Many mentions of a great location and convenient placement between Buffalo and Lockport; minor notes about limited late-night food options and a somewhat challenging pull-out onto a busy highway.
Room Quality
9.4
Rooms described as clean, modern, large and comfortable; some minor issues reported (shower water pressure, temperature control, occasional plumbing noises) but overall very positive.
Amenities
9.4
Breakfast repeatedly praised, on-site microwave/fridge and lobby computer noted, pool available but complaints about early closing and some parking fullness; amenities considered strong overall.
Value for Money
9.2
Several reviewers call the hotel decently priced and recommend it; the disputed $75 charge complaint negatively impacts perceived value for a minority of guests.
Food and Beverage
9.9
Breakfast repeatedly called 'top notch' with fresh coffee, warm items and cinnamon rolls; food & beverage offerings are a highlight in many reviews.
Overall Experience
9.6
Many enthusiastic endorsements ('exceptional', 'hidden gem', 'highly recommended') and consistently positive stays, tempered slightly by isolated service/billing and minor facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Amenities for Your Enjoyment

Take advantage of the indoor pool and fitness center at this modern hotel. Enjoy complimentary wireless internet and peruse the gift shop or newsstand.

Delicious Dining Options

Savor a bite from the snack bar/deli or indulge in the daily complimentary buffet breakfast.

Convenient Features

Benefit from amenities including complimentary wired internet, a business center, and dry cleaning services. Free self-parking is also available.

Book your stay at Holiday Inn Express Buffalo NE Lockport and experience comfort and convenience in the suburbs near popular attractions.

Important information:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

9.4
Based on 158 reviews
Cleanliness: 9.9
Service: 8.2
Location: 9.6
Room Quality: 9.4
Amenities: 9.4
Value for Money: 9.2
Food and Beverage: 9.9
Overall Experience: 9.6
D
David • partner
10
Pros:

Great location, excellent staff, very clean, awesome stay.

2025-10-10 • via Nuitee
S
Steve
10
Pros:

Great stay

2025-10-07 • via Nuitee
T
Tracy
10
Pros:

staff was excellent

2025-10-05 • via Nuitee
J
jeffrey
10
Pros:

Clean room, friendly staff

2025-09-27 • via Nuitee
L
Liam
10
Pros:

As described

2025-09-23 • via Nuitee
L
Laura
10
Exceptional Hotel, hidden gem!
Pros:

The staff, from check in, breakfast staff, cleaning staff were by far the kindest people and caring! It was one of the most amazing experiences this hotel is a must! 5 stars!

2025-09-21 • via Nuitee
C
Christine
10
Pros:

Great location and great room and great breakfast

2025-09-21 • via Nuitee
M
MARK
10
Great hotel
Pros:

Room was perfect. Breakfast was top notch. And the Bills won.

2025-09-19 • via Nuitee
N
Nathan
10
Pros:

The hotel is very nice. The room was clean and modern.

2025-09-16 • via Nuitee
D
Denise • partner
10
Pros:

Clean Hotel. Nice staff. Good breakfast. Everything as expected.

2025-09-09 • via Nuitee
J
Jennifer
10
Pros:

Great spot

2025-09-03 • via Nuitee
N
Nick
8
Pros:

A nicer HIE. No issues. A little chsllenging to pull out onto a 55mph busy highway but otherwise nicely placed between Buffalo and Lockport.

2025-08-23 • via Nuitee
D
Denise • family
10
Pros:

Great breakfast!!

2025-08-22 • via Nuitee
J
Joshua • family
10
Pros:

Really nice

2025-08-19 • via Nuitee
B
Brea
2
Pros:

I have just had a horrible experience at your Lockport NY location. I booked a stay this past weekend for my mother who has Stage 4 breast cancer. Upon check out they charged me $75 claiming my mother made a hole in the wall. My mother can barely walk, let alone put a hole in drywall! The staff was incredibly rude, and refused to waive the $75 fee. I am beyond disappointed in the customer service I received, and will never book with them again!! Shame on this hotel!!

2025-08-18 • via Nuitee
D
Deja • family_with_children
10
Pros:

Very courteous staff.Clean comfortable room. Good breakfast! Microwave and fridge in room which was a plus.

2025-08-18 • via Nuitee
E
Elizabeth • family_with_children
8
Pros:

Property was nice. The parking lot filled up fast and there were some weird plumbing noises during the night. Also the temperature in the room was hard to adjust and get comfortable. Otherwise the staff was friendly and the room was big and clean!

2025-08-11 • via Nuitee
L
Louy
10
Pros:

Very clean
Easy check in and out

2025-08-10 • via Nuitee
J
JAVIER
10
5 ⭐ – Nice Place, Well Recommended
Pros:

5 ⭐ – Nice Place, Well Recommended
Very nice place, comfortable and well kept. Highly recommended for a pleasant stay.

2025-08-09 • via Nuitee
M
Marvin Jonathan
10
Pros:

Excelent please

2025-08-08 • via Nuitee