Henn na Hotel Premier Kyoto Gojo Karasuma -Formerly Watermark Hotel Kyoto-

Hotels
8.7 (5723 reviews)
Shimogyo-ku Daikokucho 195 , Kyoto , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms (many called them spotless)
Great proximity to Kyoto Station and good public transport access
Japanese-style rooms with tatami and nice views (Kyoto Tower)
Good amenities: washers/dryers, lockers, smooth self check-in
Generally good and varied breakfast options
Strong value for money
Cons:
Occasional service lapses / sometimes hard to find staff
Breakfast: limited western choices, poor bread and cutlery issues
Air conditioning difficult to regulate (sometimes too cold)
Limited pillow options (only one type available)
Some rooms are small
Luggage storage may be insufficient during peak season

Categories

Cleanliness
9
Generally praised as clean and spotless in multiple reviews; one guest noted dust was not vacuumed despite a request.
Service
8.3
Staff described as friendly and helpful and self check-in appreciated, but a few guests reported difficulty finding staff or minor service lapses.
Location
8.9
Excellent proximity to Kyoto Station, bus and metro; a couple of reviews noted it was slightly further from restaurants or 'not a great location' for dining.
Room Quality
8.6
Rooms praised for Japanese-style tatami decor, comfortable and often spacious for Japan; some rooms small, pillow options limited and AC could be hard to regulate.
Amenities
8.9
Good amenities reported (washers/dryers, lockers, smooth self check-in, varied facilities) and generally reliable.
Value for Money
9
Multiple guests highlight excellent price/performance and good overall value for the cost.
Food and Beverage
7.9
Breakfast described as good and varied (Japanese and continental) by many, but some guests noted limited western options, poor bread quality and lack of cutlery/knives.
Overall Experience
9
Majority of reviews report an excellent, recommended stay and willingness to return, with only minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 11:25

Property Description

Central Location
Located in the heart of Kyoto, Watermark Hotel Kyoto HIS Hotel Group offers easy access to popular attractions such as TKP Garden City Kyoto and Sanjusangen-do Temple, making it an ideal choice for travelers looking to explore the city.

Modern Amenities
Guests can enjoy modern amenities in every room, including a flat-screen TV, air conditioning, and a private bathroom with bathtub and shower. The hotel also provides free WiFi throughout the property, ensuring guests stay connected during their stay.

Convenient Services
With a 24-hour front desk and luggage storage facilities, Watermark Hotel Kyoto HIS Hotel Group offers convenience and comfort to all guests. Whether you're exploring the city center or visiting nearby attractions like Kiyomizu-dera Temple and Nijo Castle, this hotel is the perfect choice for your stay in Kyoto.

Experience the best of Kyoto at Watermark Hotel Kyoto HIS Hotel Group. Book now for an unforgettable stay!

Important information:

Please note that guests booking the "Run of House" unit may be assigned a different room type during check-in.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 5723 reviews
Cleanliness: 9
Service: 8.3
Location: 8.9
Room Quality: 8.6
Amenities: 8.9
Value for Money: 9
Food and Beverage: 7.9
Overall Experience: 9
M
Marcus • couple • se
8
2026-10-24 • via Nuitee
G
Gail • couple • au
8
Great location with easy access to Kyoto’s old city
Pros:

The property was close to a train station & was extremely clean.

Cons:

The street noise at night.

2026-10-24 • via Nuitee
A
Andreas • couple • au
9
2026-10-24 • via Nuitee
L
Lim • family_with_children • sg
10
2026-10-24 • via Nuitee
G
Garzón • extended_group • es
10
Pros:

Habitaciones muy amplias y limpias. Además el personal del hotel era muy amable :)

2026-10-24 • via Nuitee
M
marinauj • family_with_children • es
9
Excelente ubicación, habitación espaciosa
Pros:

Super bien ubicado, a una parada de metro de la estación de Kyoto, podías ir andando a la zona de tiendas y restaurantes de Pontocho e incluso Gion. La habitación espaciosa para ser Japón. Cambiaban toallas y hacían la cama todos los días. Check in y check out con máquinas (sin personal) pero muy fácil. Tienen lockers para dejar las maletas si llegas antes.

Cons:

Todo bien lo único que no recomiendo es hacer la lavandería en el hotel pues había muy pocas máquinas y tenías que estar pendiente cuando quedaba una libre. Mejor ir a una lavandería cercana.

2026-10-23 • via Nuitee
M
Mei-Jr • extended_group • tw
10
美好
Pros:

乾淨舒適優越地理位置

Cons:

無

2026-10-23 • via Nuitee
P
Pasquale • extended_group • au
4
It was like a hostel not a hotel 2 stars
Pros:

Shower

Cons:

Self check in and breakfast

2026-10-23 • via Nuitee
A
Alison • couple • au
9
Would be happy to recommend this hotel and seemed busy and popular. Had a good check-in system and area to store bags if
Pros:

Easy self check in and out. Good location. Comfortable room and good layout . Enjoyed the buffet breakfast we decided to have one morning. Had a nice view from our room to the Kyoto Tower. Walkable to everything we needed close to train station etc.

2026-10-23 • via Nuitee
M
Mariia • extended_group • pl
9
2026-10-23 • via Nuitee
A
Ainara Sofia • extended_group • dk
10
2026-10-23 • via Nuitee
M
Mei-Jr • couple • tw
10
美好
Pros:

乾淨舒適優越地理位置

Cons:

無

2026-10-23 • via Nuitee
P
PATRICIA • family_with_children • es
9
Pros:

El baño de la habitación y el comedor de abajo.

Cons:

El espacio es reducido

2026-10-22 • via Nuitee
M
Miquel • couple • es
9
2026-10-22 • via Nuitee
K
Kowalik • family_with_children • dk
9
2026-10-22 • via Nuitee
C
Carolin • couple • ca
7
2026-10-22 • via Nuitee
D
Dorit • couple • il
9
Pros:

מלון במיקום נחמד, קרוב לאוטובוס ומטרו
חדר חמוד אבל קטן מאוד

Cons:

רב הצוות לא דבר אנגלית ולא יכל לעזור כמעט בכלום
חוץ מ2 נשים שדיברו מעט אנגלית ועזרו לנו ביום האחרון אף אחד לא עזר לנו בבקשות שהיו לנו , אף פעם אין בן אדם בצק אין ובצק אאוט, עושים הכל דרך מסך

2026-10-22 • via Nuitee
T
Tamako • family_with_children • jp
9
Pros:

清潔でした。

2026-10-22 • via Nuitee
M
Marc • couple • es
10
2026-10-21 • via Nuitee
T
Tzu Ting • couple • tw
10
Pros:

地理位置真的很方便，且房客品質都很棒

Cons:

洗衣機共用的部分，但還是很方便，要隨時注意時間趕快把衣服拿出來

2026-10-21 • via Nuitee