Sento Hotel

Hotels
7.9 (395 reviews)
Lot 15, 16, 17 & 18 Adnan Shopping Complex , Keningau , my

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Comfy bed
Cons:
Unclean rooms
Poor customer service
Low breakfast quality

Categories

Cleanliness
6.6
Multiple guests noted unclean rooms and stained bed sheets.
Service
8.1
Issues with customer service noted, but some positive sentiments about location.
Location
10
Guests appreciated the good location of the hotel.
Room Quality
7.6
Room size is good, but complaints about missing amenities and cleanliness.
Amenities
7.6
Limited amenities such as no fridge in the room.
Value for Money
8.1
Guests felt the price didn't match the experience.
Food and Beverage
6.6
Complaints about breakfast quality and limited choices.
Overall Experience
8.6
Mixed feelings, with several frustrations but some positives mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:37

Property Description

Modern Amenities
Enjoy air-conditioned rooms with free WiFi and flat-screen TVs.

Convenience
Take advantage of room service, a 24-hour front desk, and luggage storage.

Dining Options
Indulge in delicious meals at the on-site restaurant and unwind at the hotel's bar.

Book now to experience a comfortable stay at Sento Hotel in Keningau!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 395 reviews
Cleanliness: 6.6
Service: 8.1
Location: 10
Room Quality: 7.6
Amenities: 7.6
Value for Money: 8.1
Food and Beverage: 6.6
Overall Experience: 8.6
P
Prabu • family_with_children • my
9
2026-03-05 • via Nuitee
A
Aniey • couple • my
8
2026-01-20 • via Nuitee
N
Nersiah • couple • my
1
2026-01-19 • via Nuitee
K
Karuppan • extended_group • my
7
Not bad can stay for few days
Pros:

Location. Breakfast no choice only one food and coffee.

Cons:

Give more choices for breakfast

2026-01-19 • via Nuitee
A
Aspareanlee • family_with_children • my
8
Pros:

For me the breakfast was good

Cons:

Comfortable

2026-01-19 • via Nuitee
R
Rosnah • couple • my
10
2026-01-17 • via Nuitee
C
Chiew • family_with_children • my
6
2025-12-09 • via Nuitee
A
Azarina • family_with_children • my
6
Pros:

-

Cons:

-

2025-12-09 • via Nuitee
H
Hayati • family_with_children • my
7
2025-12-05 • via Nuitee
L
Lina MY • family_with_children • my
10
2025-12-03 • via Nuitee
M
Mazeilla • extended_group • my
7
Pros:

Selesa dan staff memudahkan

Cons:

Bau .

2025-11-14 • via Nuitee
K
Khairul Rozee • couple • my
7
Room 205, tv not function
2025-11-13 • via Nuitee
N
Nur • family_with_children • my
5
Pros:

Bilik luas

Cons:

1. Bilik kurang kelengkapan. Kerusi 1 sahaja. Dalam gambar ada 3 kerusi. Meja letak makanan macam nak roboh.
2. Bilik banyak semut dan ada anak lipas. Setakat stay 1 malam dah 5 anak lipas dibunuh.

2025-11-09 • via Nuitee
N
Nelson • family_with_children • my
9
2025-11-03 • via Nuitee
R
Rebicca • family_with_children • my
10
2025-11-02 • via Nuitee
R
R Krishnan • couple • my
8
2025-10-29 • via Nuitee
N
Nur • family_with_children • my
8
2025-10-12 • via Nuitee
W
WONG • couple • my
7
Nice stay
2025-10-12 • via Nuitee
N
Nurul Syamimi Binti Zamri • family_with_children • my
7
2025-10-09 • via Nuitee
M
Mohamed Firdaus • couple • my
3
It dose not match my expectation for the price that i am paying
Pros:

The food for breakfast package is great.

Cons:

with the price that i am paying its much better for me to stay at Queens Hotel which rate 2 star. The pillow case, bed sheet, and towel look shabby, even the mattress does not feel comfortable.

2025-10-03 • via Nuitee