Hotel Santa Elena

Hotels
8.7 (65 reviews)
108 Antonio Rosales Centro Histórico , El Fuerte , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness issues
Noise from the street

Categories

Cleanliness
8.05
Some reviews mention issues with cleanliness, such as found bugs and poor room upkeep.
Service
9.55
Reception service was positively highlighted, and staff was attentive.
Location
9.55
Multiple reviews praised the hotel's great location near main attractions.
Room Quality
8.05
Rooms are spacious but have issues with noise and cleanliness.
Amenities
7.55
Limited amenities mentioned, and concerns about cleanliness of shared facilities.
Value for Money
8.55
Decent value for the price but mixed reviews on certain aspects.
Food and Beverage
9.05
Food options nearby are good but breakfast was not discussed.
Overall Experience
9.25
While some aspects need improvement, many would consider staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:38

Property Description

Garden Oasis and Modern Comforts

Hotel Santa Elena in El Fuerte offers a tranquil escape with its lush garden, inviting terrace, and cozy shared lounge. The on-site restaurant serves up delicious meals, while the bar is perfect for relaxing with a drink. Rooms are modern and well-equipped with amenities such as air conditioning, free WiFi, and flat-screen TVs. Some rooms even boast a private balcony for guests to enjoy the view. The attentive staff, fluent in English and Spanish, are available 24/7 to assist with any needs.

Adventure Awaits

Located in El Fuerte, guests at Hotel Santa Elena can partake in exciting outdoor activities like hiking and cycling. The hotel's convenient access to these adventures makes it an ideal choice for nature enthusiasts and active travelers.

Convenience and Comfort Combined

With free private parking and a paid airport shuttle service, Hotel Santa Elena ensures a seamless and stress-free stay for guests. The property's attention to detail, from cozy bed linens to soft towels, guarantees a comfortable and relaxing experience for all visitors.

Ready to experience the charm of Hotel Santa Elena? Book your stay now and make unforgettable memories in El Fuerte.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LMM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.7
Based on 65 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 7.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.25
S
Shelly • couple • ca
8
2026-03-27 • via Nuitee
J
Juan • family_with_children • mx
9
Buena opción para una noche.
Pros:

La ubicación es buena, hay muchas cosas cerca del lugar y puedes ir caminando. La plaza justo enfrente, el malecón a unos pocos minutos, la iglesia, restaurantes y tiendas.

Cons:

Irónicamente también la ubicación, al estar justo en el centro hay mucho ruido hasta muy tarde, asi que si tú plan es descansar este no es un buen lugar. Aún así mi familia lo disfruto y es lo que cuenta.

Otra es que no cuenta con estacionamiento. Solo en la banqueta de enfrente, pero al no ser exclusivo puedes perder la oportunidad de esos dos lugares.

2026-02-24 • via Nuitee
A
America Valeria • family_with_children • mx
7
Pros:

Donde esta ubicada

Cons:

Qué estabamos en una habitación muy al fondo y sin luz

2026-01-30 • via Nuitee
T
tamara • family_with_children • es
3
Pros:

The location was really good, lovely facade

Cons:

The room was filthy, when I complained she sent the cleaner up who swept the floor and mopped it with a dirty mop. She didn't clean the toilet I had to do it myself, the shower was disgusting. The staff offered no apology for the state of the room.

2026-01-25 • via Nuitee
G
Guillermo • family_with_children • mx
6
2026-01-21 • via Nuitee
D
Diana Soltero • family_with_children • mx
4
Buena ubicación, falta limpieza.
Pros:

Personal súper amable y atento

Cons:

Mucha falta de limpieza. En todo, almohadas, pisos, baños etc.

2026-01-20 • via Nuitee
K
KAREM MELISSA • family_with_children • mx
7
2026-01-15 • via Nuitee
G
Gustavo • family_with_children • mx
5
2026-01-06 • via Nuitee
M
Mariela • family_with_children • mx
5
Deben mejorar
Pros:

La ubicación es en el centro de la ciudad, pero cuando hay eventos cierran esa área a los carros

Cons:

La cama pegada a la puerta dificulta el acceso, el restaurante está justo afuera de la habitación por lo que la privacidad se ve afectada, se escuchan muchos ruidos.

2026-01-02 • via Nuitee
L
Leigh • solo_traveller • us
6
Inexpensive and convenient, but basic option
Pros:

The Hotel Santa Elena in El Fuerte is an inexpensive, centrally located option in a lovely, historic building. Just be aware, it’s a very basic option.

LOCATION: Right in the center of town on the main plaza.

ROOM and DECOR: The building itself is historic and handsome, but the rooms are basic. The balcony room I got was small, but clean – though the first night my bedcover was discolored. Unless you sleep the sleep of the dead, I strongly recommend avoiding the rooms with balconies on the square. The main plaza is extremely noisy with traffic and loud music both early and late (prerecorded Christmas music was blasting at 6 am). I've found that hot water all over Mexico requires patience, but I could not get the water in the shower to be more than tepid after running it several minutes.

SERVICE: Helpful. One of the women did my laundry for a tip. A few of the staff speak some English, most don’t.

FOOD: There is a restaurant in the hotel, Mansion de Orrantia, which is quite good.

WIFI: Dodgy. I was be unable to get signal for hours, and then it would come back.

CONCLUSION: The hotel is inexpensive, and for a short stay it’s OK, but I would have been happier paying more for something that came closer to my expectations.

Cons:

See above regarding noise, lack of hot water and unreliable wifi.

2025-12-19 • via Nuitee
M
mark • solo_traveller • us
10
A true gem
Pros:

Beautiful, historic and amazing location

2025-12-18 • via Nuitee
B
Buners • family_with_children • mx
9
2025-12-15 • via Nuitee
R
Richard • family_with_children • co
8
2025-12-06 • via Nuitee
M
Marisela • extended_group • us
10
Would definitely stay again.
Pros:

Very local to main square, very nice and clean. Close to restaurants.

2025-12-05 • via Nuitee
M
Maria Del Carmen • couple • mx
10
Pros:

El trato de la chica de recepción muy bueno. Nos recibió antes de la hora prevista.

2025-11-25 • via Nuitee
A
Angélica • family_with_children • co
9
Buena eleccion para conocer el fuerte
Pros:

La ubicación, los espacios del hotel, el área de habitación. Cerca de sitios de interes cultural. El personal atento a resolver.

Cons:

Pueden ser más cuidadosos con la limpieza, el parking está ubicado en la calle

2025-11-11 • via Nuitee
R
RC • family_with_children • mx
4
Pros:

desconozco si se incluia el desayuno, al menos no nos informaron

Cons:

la habitación que nos tocó tiene tres puertas/ventanas que dan para la calle, y el ruido de los carros tan temprano es imposible descansar bien, además que salió una cucaracha en el baño y otra el cuarto.

2025-10-15 • via Nuitee
J
Judit • couple • gb
8
Pros:

We arrived in El Fuerte by train from Creel and took a colectivo from the station (60 pesos per person). The hotel itself is quite old but has character. Our room was very spacious with high ceilings, a comfortable bed, and traditional wooden shutters instead of glass windows. Be aware that this means outside noise can easily be heard.

The air conditioning worked well, and there was also a ceiling fan. The shower only had cold water, but given how hot El Fuerte is, this wasn’t really an issue.

The hotel is perfectly located right on the main square, which is very clean and pleasant, with a mix of restaurants, small shops, and street food vendors nearby. I’d also recommend seeing the local Zorro show and taking a short walk to the malecón by the river.

Overall, I would consider staying here again if they improve the standard of cleaning.

Cons:

On the downside, the room needed a much deeper clean. I found dead bugs under the bed, under the bathroom basin, and behind the shutters, which I mentioned to reception. A water dispenser for guests would also be a welcome addition.

2025-10-15 • via Nuitee
J
James • partner
8
Pros:

This is an amazing old hotel with 20 ft ceilings and original doors and hardware. The interior courtyard is open to the sky. The location adjacent to the Zocalo is great, but can be noisy at night. Guests should plan on seeing the Zorro show on the other side of the Zocalo.

2025-10-10 • via Nuitee
J
jeffrey • couple • us
1
Terrible, 2 night reservation -- canceled 2nd night
Pros:

good location across from main plaza

Cons:

No water pressure in shower, no WiFi, hornets nest on balcony

2025-10-04 • via Nuitee