Children allowed
Pets allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Pleasant staff
Good breakfast
Cons:
Noise disturbances
Cleanliness issues
Bad room conditions

Categories

Cleanliness
6.14
Some cleanliness issues reported including a sewage smell and shower leaks.
Service
8.11
Pleasant Croatian staff members; however, foreign staff were indifferent.
Location
9.15
Excellent location in the city center, close to various attractions.
Room Quality
6.6
Music noise and ventilation issues mentioned; poor soundproofing.
Amenities
7.13
Was not satisfactory based on guest expectations, issues with room accessories.
Value for Money
7.09
Price to quality ratio is overall not great considering the issues.
Food and Beverage
8.14
Breakfast was good and satisfactory according to the review.
Overall Experience
7.61
A mixed experience with great location but significant noise and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:36

Property Description

Central Location and Modern Amenities
Located in the heart of Zagreb, Timeout Heritage Hotel offers a convenient stay with a terrace, restaurant, and bar on-site. Guests can enjoy easy access to popular attractions like the Museum of Broken Relationships and St. Mark's Church.

Comfortable Rooms with Thoughtful Touches
Experience comfort in every room with air conditioning, a flat-screen TV, and a private bathroom stocked with free toiletries and a hairdryer. The hotel also provides breakfast with various options to start your day right.

Convenience and Connectivity
With a 24-hour front desk, airport transfers, and free WiFi, Timeout Heritage Hotel ensures a seamless stay for all guests. Explore Zagreb with ease and return to a welcoming atmosphere at the hotel.

Book now for a memorable stay at Timeout Heritage Hotel Zagreb.

Important information:

This property is located in a pedestrian zone.

Please note that the property has three bars on-site, and guests may experience some noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 3541 reviews
Cleanliness: 6.14
Service: 8.11
Location: 9.15
Room Quality: 6.6
Amenities: 7.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 7.61
B
Bärbel • solo_traveller • at
10
Pros:

Ein außergewöhnliches Zimmer, cool

2026-05-22 • via Nuitee
I
Ivica • solo_traveller • hr
8
2026-05-20 • via Nuitee
D
David • solo_traveller • se
1
2026-05-19 • via Nuitee
Y
Yasmine • solo_traveller • mt
10
2026-05-17 • via Nuitee
K
Krzysztof • solo_traveller • pl
10
2026-05-15 • via Nuitee
G
Giannantonio • solo_traveller • it
4
2026-05-12 • via Nuitee
K
Kevin • solo_traveller • ie
9
Central, great vibe, nice staff,
Pros:

I was very surprised by the vibe of the hotel. My room on the 3rd floor was very nice, interesting layout with lots of corners and turns, but I was very happy with the style, size, cleanliness and the whole atmosphere. The two days I was there (Mon, Tue) there were no parties, so it was very quiet, which was surprising after reading so much about the noise and music. There was none of it.

Cons:

only small thing - the room was too bright in the morning. The yellow blinds on the windows didn't block the light.

2026-05-12 • via Nuitee
R
RICARDO • couple • cl
9
2026-05-10 • via Nuitee
Y
YIANNIS • solo_traveller • cy
3
Pros:

Location

Cons:

You cant sleep during night because of the loud music
Of the hotel club

2026-05-10 • via Nuitee
A
Anoma • couple • lk
6
Good location .
Pros:

The location was very good

Cons:

The toilet was very small. The water did not go down easily in the shower .
Beds were very small .

2026-05-07 • via Nuitee
M
MARIAN-ALEXANDRU • solo_traveller • gb
5
Pros:

Fairly comfy bed

Cons:

Noisy, very dirty all around before getting to room rate payed absolutely not worth it, ibis is 5 star compared to this

2026-05-07 • via Nuitee
G
Grego • family_with_children • it
9
2026-05-07 • via Nuitee
K
KikiiDina • extended_group • hr
8
2026-05-07 • via Nuitee
W
Willem • solo_traveller • nl
7
Basic hotel midden in de stad
Pros:

Hotel midden in het centrum. Betaald parkeren op loopafstand. Ontbijt was niet spectaculair maar prima voor 1 nachtje. Houd rekening met het feit dat het tevens een uitgaansplek is. Wij zijn hier netjes van te voren voor gewaarschuwd.

Cons:

Kamer was niet echt top.

2026-05-06 • via Nuitee
S
stanka • solo_traveller • hr
10
Perfect location and very good service so I plan to come again.
Pros:

Breakfast is very good and location is perfect!

2026-05-04 • via Nuitee
A
Alessandro • solo_traveller • it
8
2026-05-04 • via Nuitee
M
Marco • couple • it
8
Good place to say located in the city center with amazing stuff!
Pros:

The location was amazing and the stuff was very kind!

Cons:

The shower was a sort of box and not so comfortable to use. The wall behind the main door was a bit dirty.

2026-05-03 • via Nuitee
S
Stelma • solo_traveller • at
7
Pros:

Lokacija je najljepši dio boravka,soba čista,mijenjanje ručnika svaki dan,balkon.Osoblje ljubazno.

Cons:

Doručak oskudan za hotel sa 4 zvjezdice,aparat za kavu neispravan,osoblje na recepciji i u kafiću ,ne zna hrvatski jezik!!

2026-05-03 • via Nuitee
M
Marta • solo_traveller • hr
8
Sve u svemu, zadovoljni!
Pros:

Odlična lokacija. Osoblje na recepciji ne govori hrvatski, no vrlo su ljubazni i susretljivi. Recepcija radi 0-24. Doručak je u redu.
Krevet je čist i udoban. Buka noćnog kluba je najavljena, nije bila pretjerana i nimalo nam nije smetala, za mlade je super.
Dobili smo bocu vode u hladnjaku i jednokratne papuče.

Cons:

Tuš kabina djeluje kao neka instalacija koju je "pod fuš" stavio neki majstor nađen preko Facebooka:)
Vrlo, vrlo prašnjav kupaonski radijator.
Zabranjeno pušenje svugdje:)

2026-05-02 • via Nuitee
J
Johannes • couple • at
7
2026-05-02 • via Nuitee