The Westin Surabaya

Great location connected to Pakuwon Mall

We thoroughly enjoyed our stay at the Westin Surabaya. The hotel is immaculate and the rooms are well appointed, but the genuine hospitality and willingness to serve from the hotel staff is what set the experience apart.

The breakfast buffet in the restaurant (Magnolia) had plentiful Western and Asian options, the food was fresh and attractively presented, there were rotating daily selections, and the staff was attentive. The pastry selection, in particular, was a delight.

We stayed in a club level room, and the club lounge staff did everything they could to make us feel at home, remembering our names, our drink preferences, and suggesting dishes we might want to try from the evening food spread (advertised as hors d'oeuvres but in reality much more substantial). In particular, Evan in the club lounge went above and beyond, having the chef prepare a special dessert for our final evening and offering to have a packed breakfast prepared for us since we were departing early the next morning.

This property is a shining example of what every Westin property should aspire for.

We had a wonderful breakfast experience. The food was delicious, and Karan provided excellent service. He was attentive, friendly, and made us feel very welcome. Thank you for the great hospitality.

Had an amazing stay here, no doubt ! Would like to give a shout out to Binar (from the breakfast restaurant), Adelia and Citra from the HK Team! Thanks for the wonderful service , feels like home ~

조식 메뉴가 정말 좋았습니다. 직원 분들도 너무 친절하셔서 편안하고 즐거운 시간이었습니다. 다음에 기회가 된다면 또 방문하고 싶습니다.

I recently stayed at The Westin Surabaya for 4D3N and overall, it was a fantastic experience. The hotel delivers on luxury, impressive city views, and genuinely outstanding hospitality. That said, a couple of design choices left me scratching my head—especially as someone who travels and works on the road.

The highlight of the stay was definitely the recognition of Marriott Bonvoy elite status. As a Platinum member, I was upgraded to a Junior Suite, which was a wonderful surprise. The suite was huge, with floor-to-ceiling windows showcasing beautiful views of the Surabaya skyline. The sense of space was impressive, and it immediately felt like a special stay.

What truly made the experience memorable, however, was the staff. The teams at Magnolia Restaurant (Evan, Binar, Handy) and the Club Lounge (Mahrous, chef ATA, Enrico, Evan) were exceptional throughout my visit. Every interaction felt warm, attentive, and genuine. From breakfast service to evening cocktails, they consistently went above and beyond.

The Club Lounge itself deserves special mention. It became my favorite place in the hotel—a comfortable and elegant space with a great atmosphere, excellent food and drinks, and a team that made guests feel genuinely welcome.

That said, the room wasn’t perfect.

For a Junior Suite 2901 & 3001 in a luxury hotel, I was surprised to find there was no bathtub. After a long day of travel, I was looking forward to relaxing with a soak, so the shower-only setup felt like a missed opportunity.

The other issue was the lack of a proper work desk. As a blogger and digital nomad, having a comfortable workspace is important, and the room simply wasn’t designed with that in mind. Working from the coffee table wasn’t ideal, and I found myself using the Club Lounge whenever I needed to focus and get some writing done.

Overall, I would still happily recommend The Westin Surabaya. The service, lounge experience, and elite recognition were all excellent, and they outweighed the room’s shortcomings. If you’re visiting for leisure, you’ll probably love it. If you’re planning to work extensively from your room or you’re someone who enjoys a long bath after a busy day, it’s worth keeping those limitations in mind.

The gym is well-equipped and spacious, but rules need better enforcement. I frequently saw young children in slippers or swimwear handling weights despite clear signage on age limits and attire requirements. Providing sanitizing wipes would also be a welcome addition, as many guests did not clean equipment after use. Better supervision would enhance both safety and hygiene.

🍸 Sky Lounge boasts a beautiful setup and stunning views, but the atmosphere felt flat. Staff engagement was minimal, and the live band lacked energy, resulting in a rather forgettable experience.

Would I stay again? Absolutely. The incredible Club Lounge team alone gives me plenty of reasons to come back.

#WestinSurabaya #MarriottBonvoy #HotelReview #SurabayaTravel #LuxuryTravel #ClubLounge #SuiteLife #BonvoyElite #TravelBlogger #IndonesiaHotels

The club lounge is so great. Nice place to chill. Good food, good service, and good drinks 🤙
Shout out for Mr. Evan who treat us really well

انصح بزيارة هد الفندق

Room was in the highest floor and same floor with Westin Lounge, bed was comfortable and lounge fnb was good and delicious. Magnolia breakfast was awesome, thanks for Vika, David and Karan were serve us very well and attentive for our needs. Will be back again in the future.

Our stay at the Westin was truly exceptional. From the moment we arrived, the team delivered exactly what they promised—warm hospitality, outstanding service, and genuine care for their guests. Every detail was handled professionally, making us feel welcomed and valued throughout our stay.

The hotel was spotless, the staff were attentive and responsive, and the service consistently exceeded our expectations.

A heartfelt thank you to Karan, Chef Denni, and the entire Westin team for making our stay unforgettable. We highly recommend this hotel and cannot wait to return.

The western hotel surabaya is one of the best 5 Star hotel in surabaya. The hotel is so beautiful and all staff so gentle and humble. Mostly the Kidz club staff is very humble and professional. I really get the good experience.. it's highly recommend

We chose The Westin because it is conveniently located within the same complex as Pakuwon Mall. Initially, we booked a Standard Room for our family, but we decided to upgrade upon check-in. The check-in staff were very helpful, and the process was quick and efficient.

While waiting for our room to be prepared, we relaxed at the club lounge and enjoyed the drinks and snacks provided. The room we stayed in was very comfortable. Since we were traveling with our child, the hotel thoughtfully prepared a small tent in the room and also provided a coloring package, which our child really enjoyed.

With its beautiful views of Surabaya’s city skyline, our stay at The Westin was truly satisfying. We also thoroughly enjoyed the breakfast. All of the restaurant staff were exceptionally friendly and always greeted us warmly, often adding a personal touch by addressing us by name.

One service that we have not experienced at other five-star hotels is that the restaurant offered guests the option to take away breakfast items to their room. This was extremely helpful for us as parents of a young child, since children sometimes want food from the restaurant after returning to the room.

Although this hotel primarily caters to business travelers, it is also an excellent choice for a family vacation. The hotel is very child-friendly, and its direct connection to Pakuwon Mall—one of the most comprehensive shopping malls in the city—makes it even more convenient for families.

A stay at The Westin Surabaya was excellent from start to finish. The room was very comfortable, clean, and well prepared, and every part of the hotel felt well managed. Service across all areas was consistent and professional, making the whole experience smooth and enjoyable.

The Westin Club Lounge was a highlight, with great service and a welcoming atmosphere. Special thanks to Evanthio for the smooth checkout and to Enrico for great service during dinner. They even helped with Grab arrangements and reminded us about small fees, going the extra mile in a way that really stood out. Thank you to the whole team, and apologies for the late review.

The service in restaurant is very good

Breakfast and hospitality

The Westin Hotel was elegant, comfortable, and provided excellent service throughout my visit. I would especially like to thank Mr. Filip from the concierge team for his outstanding assistance. He was very professional, helpful, and attentive, making my stay much more convenient and enjoyable.

the The hotel was very comfortable, and the location was extremely strategic, right above a shopping mall, so there was no need to leave the building to go shopping.

The breakfast was very complete, offering Indonesian, Chinese, and Western menus. Everything was delicious and tasted amazing. The service was excellent and very friendly. Special thanks to Mr. Karan for serving me so well and with great kindness. Thank you as well to all the staff, from the receptionists, housekeeping team, the bellgirl (sorry if I forgot her name), and Coach Endang who guided me during yoga 😃.

Overall, everything was excellent, and this would definitely be a place I would return to whenever I visit Surabaya 😃🫰
breakfast was excellent, very tas

Stayed for 3 nights on club level, room small by Westin /Ritz Carlton standard but the warm hospitality and excellent service of staff at the exit/ entrance from hotel to Pakuwon/PTC mall, Magnolia restaurant and club lounge staff made my stay so welcoming and enjoyable. Special thanks to Evanthio, Enrico, chefs /service staff at the lounge/ coffee house for going above and beyond the service standard of other luxury hotels for their professionalism. Thank you team for the exceptional service 🌹.

this is the 2nd time i am staying in Westin hotel Pakuwon surabaya, as always, very excellent services from all hotel staff, starting from door man, security, concierge, receptionist, room boy, stewards, food handler, Chefs , duty-manager. Clean and convenient room, good gym and pool, strategic location near mall and food store, easy to get taxy etc. specially thanks for freddy and Ilham , from room service. Karan and Chef Patrick from restaurant during breakfast , i really enjoy staying in this hotel and this will be my priority hotel during visit to surabaya