Best Western Plus Hershey

Hotels
Best Western Plus
8.8 (1444 reviews)
1800 E Chocolate Ave , Hershey , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly and helpful staff
Great location
Cons:
No hot water
Low water pressure
Breakfast options lack variety

Categories

Cleanliness
8.65
The hotel is noted to be very clean but has issues with some guest experiences.
Service
9.35
Staff was described as friendly and helpful, contributing positively to the stay.
Location
9.15
Convenient location close to family and parks.
Room Quality
8.75
Rooms were comfortable and spacious, though some maintenance issues were noted.
Amenities
8.35
Amenities were appreciated but complaints about the limited breakfast and cold pool.
Value for Money
8.95
Overall good value considering the location and cleanliness.
Food and Beverage
7.85
Breakfast had limited options and was often cold.
Overall Experience
9.35
Overall, guests expressed satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:58

Property Description

Welcome to Best Western Plus Hershey!

Luxurious Amenities: Enjoy our fitness centre, indoor pool, and sun terrace during your stay. Relax in our air-conditioned rooms equipped with a coffee machine, free WiFi, and plush beddings.

Convenience at Your Fingertips: Benefit from our 24-hour front desk, business centre, and free private parking. Indulge in snacks and drinks from our vending machines available on-site.

Prime Location: Located just 7.4 km from Hersheys Chocolate World and in close proximity to Hersheypark and National Civil War Museum, our hotel is the perfect choice for your stay in Hershey.

Book your stay at Best Western Plus Hershey now and experience comfort and convenience at its best!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Guest Reviews

8.8
Based on 1444 reviews
Cleanliness: 8.65
Service: 9.35
Location: 9.15
Room Quality: 8.75
Amenities: 8.35
Value for Money: 8.95
Food and Beverage: 7.85
Overall Experience: 9.35
L
Laurie family_with_children us
9
Pros:

Clean and comfortable

Cons:

We asked for adjoining rooms when booking but didn’t receive them.

2026-08-29 via Nuitee
M
Mary family_with_children us
7
2026-08-26 via Nuitee
D
Damaris family_with_children us
10
Clean, nice staff, typical hot breakfast. Well maintained property.
Pros:

Very clean and well maintained

Cons:

Slightly expensive

2026-08-25 via Nuitee
G
Gracelyn extended_group us
10
my friends and i really enjoyed staying here. it was clean and very spacious !
Pros:

it was very clean, both women at the front desk were super nice !!

Cons:

not a lot of parking close to the front door / shared with red roof inn.

2026-08-24 via Nuitee
A
Angel family_with_children us
9
Compare to other hotels I stayed at this was very nice. Very clean. Staff was great. It made my stay in vacation. Feel l
Pros:

The staff very friendly and welcoming

Cons:

Didn’t find nothing to not like

2026-08-21 via Nuitee
T
Tom couple us
9
2026-08-18 via Nuitee
F
Faith couple us
9
Pros:

Smelled good and very clean.

2026-08-17 via Nuitee
J
Jason family_with_children us
10
2026-08-06 via Nuitee
L
Laura family_with_children us
8
2026-08-03 via Nuitee
B
Beverly family_with_children us
1
Pros:

Comfortable beds was the only good thing about this hotel.

Cons:

Requested an hour early check in. Was not able to check in till actual check in and room still not ready. The first night, at 8 p.m., 10 kids under 24 started running the halls and it continued till midnight, made three calls to the front desk and to 911 bc you could hear them on all floors. It was so humid in the breakfast area that the paper plates from breakfast stuck to them and the tables still had stuck paper plates on them the next day. Breakfast items not kept filled, not cleaned. The guy in lobby mopping, out wet floor signs out after and we witnessed a guy fall getting into elevator. The front desk person who was so overweight, sat on a chair behind a computer, never got up to greet guests and check them in, and she was so unprofessionalally dressed; spanx biking pants, a t shirt and tennis shoes. We complained to her about all of this and her response was I'm sorry you feel this way. Tub drain didn't stay up, had to put the sink soap dish in it to hold up, TV remotes didn't work unless you stood right in front of the TV. Spend your money elsewhere this place is poorly managed. If I could give 0 stars I would. I made a call to corporate who did nothing.

2026-08-03 via Nuitee
D
Danny couple us
6
2026-07-24 via Nuitee
L
Louis couple us
7
Our stay was excellent as expected.
Pros:

The breakfast bar was ok! Considering this is not a 5 star hotel, the selection was adequate!
Overall my wife and I enjoyed our stay. The staff was very professional. Greetings as we entered the lobby and made us feel very welcomed. We would definitely stay there again in the future!!

Cons:

Honestly we didn't feel let down in any sense. We frequently travel and somewhat know what to expect according to demographics and the establishments rating. We were not disappointed at all!

2026-07-24 via Nuitee
E
Emily couple us
8
Nice hotel!
Pros:

Updated rooms

Cons:

Water pressure

2026-07-23 via Nuitee
S
Shirell family_with_children us
10
2026-07-19 via Nuitee
C
Corey family_with_children us
9
Great stay, would come back in the future.
Pros:

Close to all the activities we were doing. Well maintained property and kids liked the pool.

Cons:

The water pressure was really poor. There was some loud guests above us past quiet hours.

2026-07-16 via Nuitee
K
KEVIN couple us
8
2026-07-16 via Nuitee
B
BRENDA family_with_children us
8
Pros:

Good

Cons:

The paint pelling in my room.

Also I ask when i booked if I can get in after 11:00 am because of having to be there over night for the hospital
The lady working didnt even try to get us in before 400 pm we sat in the parking lot for a couple of hours

2026-07-15 via Nuitee
B
Bobby solo_traveller us
10
My Hershey stay 2026
Pros:

Big clean room, good air conditioning.

Cons:

Nothing comes to mind that is negative to say.

2026-07-15 via Nuitee
H
Herbert family_with_children us
7
It was okay
Pros:

They switched us to another room and that room was clean. The staff was nice and accommodating.

Cons:

We got to the hotel; the first room they put us in smelled like chemicals and was not clean. Sheets were visible dirty. The chair had stains on it.

2026-07-14 via Nuitee
S
Scott family_with_children us
7
Good and enjoyable
Pros:

Location fine.. upgrade breakfast though

Cons:

Breakfast

2026-07-12 via Nuitee