De'Tonga Hotel

Hotels
5.3 (90 reviews)
5 Jalan Sei Belutu , Medan , id

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Location is convenient
Some staff were nice
Cons:
Filthy rooms
Poor service and amenities

Categories

Cleanliness
3.05
The overall sentiment from multiple reviews indicates severe cleanliness issues, including dirty bathrooms and presence of cockroaches and bed bugs.
Service
7.05
Standard quality for this hotel tier but mentioned poor service complaints.
Location
9.05
The hotel location is a pro, being convenient despite other complaints.
Room Quality
4.05
Rooms were reported to be filthy with broken amenities and unpleasant odors.
Amenities
5.05
Lack of essential amenities was reported, with issues like non-functional TVs.
Value for Money
6.05
Value is poor due to cleanliness and service issues, but location provides some compensation.
Food and Beverage
5.05
Breakfast served late and cleanliness concerns in dining areas.
Overall Experience
3.05
Overall experience is very poor due to multiple negative factors including cleanliness and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:31

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy a relaxing stay at De'Tonga Hotel with an indoor pool, sauna, and hot tub. Unwind in style after a day of exploring the vibrant city of Medan.

Modern Rooms: Each guest room is thoughtfully designed with a cozy seating area, flat-screen TV, and free WiFi. The private bathroom comes with complimentary toiletries for your convenience.

Convenient Location: Situated just a short distance from major attractions like Maimun Palace and Medan Grand Mosque, De'Tonga Hotel offers easy access to the best of Medan. Book your stay now and experience the perfect blend of comfort and convenience.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    Children from 2 years old to 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

5.3
Based on 90 reviews
Cleanliness: 3.05
Service: 7.05
Location: 9.05
Room Quality: 4.05
Amenities: 5.05
Value for Money: 6.05
Food and Beverage: 5.05
Overall Experience: 3.05
R
roy family_with_children id
3
Sangat buruk
Pros:

Kama kotor...ada tumpahan makanan di sprei dikenakan denda

Cons:

Pelayan...

2026-02-24 via Nuitee
R
Rizki couple jp
1
2026-01-26 via Nuitee
R
Robert couple se
8
Semester
Pros:

Det okej hotel men det ligger till långt från stan

Cons:

Det finns i första våningen disco eller bara som stör människor

2026-01-20 via Nuitee
M
Markus family_with_children es
1
DAS SCHLECHTESTE HOTEL DER WELT.
Pros:

ABSOLUT NICHTS

Cons:

DAS SCHLECHTESTE HOTEL DER WELT.
Wegen des fürchterlichen Lärms und Basses der Dachbar wirst du bis 3 Uhr morgens nicht „schlafen“ können.
Alle hier veröffentlichten Bilder sind fake.
Es ist hässlich, dreckig, laut (auch wegen des Verkehrs draußen) und gefährlich (wegen der zerbrochenen Spiegelgläser).
Du wirst Kakerlaken in deinem Zimmer haben und Ratten rennen auf dem Boden im Gang herum.
Andere „Gäste“ sind auch sehr laut und respektieren deine Ruhe nicht.
GEH NIEMALS HIERHER UND WIRF DEIN GELD NICHT WEG, es sollte bessere Hotels geben.

2026-01-19 via Nuitee
R
Rindiani couple my
1
Pros:

Hotel dengan toilet talk boleh guna flush ,toilet bau busuk,bedsheet dah Bethany’s

2025-12-27 via Nuitee
H
haiza couple my
1
Pros:

nothing interest about this place

Cons:

The service was extremely poor. The entire bathroom was dirty, and breakfast was served late, even after some guests had already checked out.

2025-12-15 via Nuitee
A
ABDULLAH, S.SOS family_with_children id
2
2025-11-20 via Nuitee
A
Ap solo_traveller sg
1
I book for two days I stay only one night next day I check out
Pros:

Nothing to like ther

Cons:

I don’t like everything ther is n my life bad experience tv not working phone not working room have bad smell
Bath towel al broken and smelly

2025-11-17 via Nuitee
S
sari family_with_children id
7
2025-11-02 via Nuitee
B
Ben solo_traveller nz
1
Pros:

Staff were nice

Cons:

Cockroaches x 3 in the room, holes in the sheets from bed bugs, stained sheets, walls were gross. The outside corridor tiles were filthy and covered in god knows what.

2025-10-01 via Nuitee
M
mazlan family_with_children my
3
2025-09-19 via Nuitee
N
Nur Shafinaz family_with_children my
3
2025-09-19 via Nuitee
N
Navindren Nicholas family_with_children my
1
Worst hotel experience in my life
Pros:

Only the location.

Cons:

⭐ 0/5 – WORST HOTEL EXPERIENCE OF MY LIFE

I don’t usually write reviews, but this experience was so bad I feel the need to warn others.

The first room we were given was absolutely filthy — stained bed sheets, hair all over the floor, a broken toilet, and a strong foul smell. There were cockroaches and bed bugs literally everywhere, which made it impossible to feel safe or comfortable.

We asked to change rooms, but the second room had the same issues — still dirty, still full of bugs. At this point, we had to switch to a third room, and I personally called the cleaner to clean it while I supervised, because I couldn’t trust the staff to do it properly. The third room was slightly better, but there was still a bad smell coming from the toilet, cockroaches were still present, and we kept finding bed bugs. There was no AC remote and no TV remote either.

The worst part was the rooftop club — the loud bass thumping went on until 6 AM and was clearly audible from our room. This ruined our sleep for two nights. It felt more like staying inside a nightclub than a hotel.

To make things worse, there were blood stains that were left uncleaned for an entire day. I had to personally tell the cleaner to remove them.

The photos online are completely misleading — they do not match the reality of this hotel at all. I honestly don’t know how booking.com allows this property to advertise as a 3-star hotel. Based on cleanliness, safety, and comfort, this is a 0-star hotel in my opinion.

The only good thing about this hotel is the location — but you can definitely get a much better room for the same price at other nearby hotels like Kama Hotel.

Save yourself the trouble and do NOT stay here.

2025-09-16 via Nuitee
F
Familia Novita family_with_children id
7
2025-09-11 via Nuitee
V
Veronika family_with_children id
2
Honest review noT buzzer
Pros:

Ukuran tempat tidur pas.

Cons:

1.Kamar kotor# masuk pertama kali kecoak sudah berkeliaran di lantai.
2. TV tidak berfungsi# kata nya sudah 1 bulan tidak berfungsi & sudah di beritahukan iklan hotel tsb
3. Berisik# dentuman musik bar dr lantai 3 terdengar sampai kamar hingga jm 3 subuh
4. Alat mandi# tdak tersedia sbun mandi, hnya skat & pasta gigi. Handuk mandi tidak bersih# ada noda bercak
5. Internet# internet tidak bs koneksi. Sudah di login tp sinyal sgt lemah jd tidak bisa di gunakan sama sekali...
6. Resto di lantai 3 kotor# saat menunggu sarapan, ada tikus berkeliaran di lantai. AMPUN DECH

2025-07-26 via Nuitee
M
Mario family_with_children de
2
Pros:

Tiefgaragen Stellplatz

Cons:

Hygiene, Zimmer lage (unter der Disco )
Kakerlaken überall (siehe Fotos)

2025-07-22 via Nuitee
M
Masnoyo family_with_children id
7
2025-07-20 via Nuitee
J
Julius couple de
1
We left the place Lol
Pros:

That no one spoke English

Cons:

That the sheets were dirty, the water was not functioning and there were bugs all over the place (even in the beds)

2025-07-19 via Nuitee
N
Nasiruddin group my
7
Good
2025-06-19 via Nuitee
S
Sakeenal family with young children my
1
Bad
Pros:

Very bad

Cons:

Very very bad

2025-06-11 via Nuitee