RedDoorz at Ngaggel Jaya Surabaya

Hotels
•
RedDoorz
6 (1 reviews)
31, Jl. Ngagel Jaya Tengah VI No.31, Pucang Sewu, Gubeng, Surabaya , Surabaya , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Express check-in/check-out
Outdoor furniture
Fire extinguishers
CCTV outside property
Television in common areas
Express check-in
Free wired internet
See all facilities

Review Highlights

Pros:
Friendly reception staff
Working AC
Cons:
Filthy room
Moldy bedsheets
Blood stains
Unclean toilet
Malfunctioning toilet seat
Uncontrollable AC temperature

Categories

Cleanliness
2
Guests complained of severe hygiene issues, including moldy bedsheets, blood stains, and an improperly cleaned toilet.
Service
4.5
The staff at reception was friendly, but that could not compensate for the overall negative experience.
Location
5
The hotel initially seemed well-rated, but the review's authenticity is questionable. The actual quality of the location was not detailed.
Room Quality
2.5
The room had significant maintenance issues, forcing guests to use their own resources for a comfortable stay.
Amenities
5
While the AC was functioning, the failure of its remote control contributed to an uncomfortable room temperature.
Value for Money
2
The poor conditions of the hotel did not provide guests with an acceptable value for the money spent.
Food and Beverage
5
There is no specific feedback about food or beverage; this rating is neutral due to lack of information.
Overall Experience
2.5
The overall experience was negative, leading to a statement of 'never again' from the guest.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 16:09

Property Description

Convenient Location
Located just a short distance from major attractions like Submarine Monument and Gubeng Train Station, RedDoorz at Ngaggel Jaya Surabaya offers a prime spot for exploring the city.

Comfortable Accommodation
Experience comfort in every corner with well-equipped rooms featuring amenities such as a flat-screen TV, private bathroom, and cozy seating area.

Modern Amenities
Enjoy the convenience of free WiFi and private parking during your stay, ensuring a hassle-free experience from check-in to check-out.

Book your stay at RedDoorz at Ngaggel Jaya Surabaya now for a memorable and convenient visit to Surabaya!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6
Based on 1 reviews
Cleanliness: 2
Service: 4.5
Location: 5
Room Quality: 2.5
Amenities: 5
Value for Money: 2
Food and Beverage: 5
Overall Experience: 2.5
O
Oliver • young couple • de
2
One night and never again
Pros:

The guy at rhe reception was friendly, even though his english wasnt the best. There was no toilet paper in the room, so he gave us his personal tissues.

Cons:

The room was filthy. The bedsheets had mold on it, there were some blood drops on the bed and the pillow cases, the toilet was more yellow than white and the toilet seat didn't open properly. Since the blanket seemed in first glance to be decently clean, we used that as bedsheets instead and used our own towels as a (bad) blanket replacement. Since the AC was working (hooray) but couldn't be operated with the remote provided, it was extremely cold, even though we decided to sleep in our clothes.

Why did we book it you may ask? Because when we booked it, the accomodation had a good ranking score. On closer inspection after we arrived and saw the room we realized, that it was only 5 reviews, all from Indonesia, so probably family and friends.

Why did we stay? We only had one night, arrived late and had to leave early, otherwise we would have looked for sth. different on the same evening.

2024-09-13 • via Nuitee