Papillon Lagoon Reef

Hotels
•
Independent
8.4 (42 reviews)
Diani Beach Road, Diani Beach, Kwale County , Diani Beach , KE
44-7719979734

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Facilities

Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Table tennis
Designated smoking area
Concierge service
Wheelchair accessible
Gift shops or newsstand
Television in common areas
See all facilities

Review Highlights

Pros:
Beautiful beach
Great family activities
Cons:
Warm drinks
Intense beach sellers

Categories

Cleanliness
8.01
The room was cleaned daily but did not mention any specific high standards.
Service
8.98
The service was generally great, though sometimes slow due to high drink orders.
Location
8.42
Set on a beautiful beach, convenience of airport transfers highlighted.
Room Quality
8.47
The family room was comfortable and well-maintained.
Amenities
8.5
Large pool, attentive staff, and variety of activities available.
Value for Money
8.46
Described as budget-friendly yet of quality, good for families.
Food and Beverage
8.01
Food was delicious with a lot of variety, but drinks were often warm.
Overall Experience
8.38
Overall experience was perfect for the family and highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:44

Property Description

Recreational Amenities:
Enjoy the outdoor pool and 24-hour fitness center for a relaxing stay.

Dining Options:
Indulge in local and international cuisine at Baobab Restaurant Terrace or enjoy room service and drinks at the bar/lounge.

Featured Amenities:
Benefit from complimentary Wi-Fi, concierge services, and an arcade/game room. Explore more with the airport shuttle and free self-parking.

Experience beachfront luxury at Papillon Lagoon Reef in Diani Beach, located near Diani - Chale Marine National Park and Reserve. Book now to unwind in this tropical paradise!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 42 reviews
Cleanliness: 8.01
Service: 8.98
Location: 8.42
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.38
A
Andrew • couple • gb
3
If you just want alcohol and sun - ok - otherwise don’t
Pros:

Right on the beach. Nice sized pool
Schweppes with the G&T

Cons:

Food - yuk - no taste, over cooked, not much local.
No way to move around when it rains - bring an umbrella.
Rooms ok - but tired & issues

2026-05-07 • via Nuitee
J
Jan • family_with_children • be
9
2026-05-04 • via Nuitee
A
Anette • solo_traveller • se
10
Pros:

Det är 3e gången vi är där och vi trivs så bra. Kan verkligen koppla av och njuta av trädgården, havet stranden, underhållningen, aktiviteterna och maten. Så prisvärt!

Cons:

Inget

2026-05-04 • via Nuitee
M
Mirco • family_with_children • ch
7
Pros:

Pool, Buffet, Gardens

Cons:

Handling of customers when problems occur

2026-05-03 • via Nuitee
B
Boboh • solo_traveller • ca
10
2026-05-01 • via Nuitee
J
Jiang • family_with_children • ke
8
餐厅很棒，地理位置非常好
Pros:

地理位置很好，餐饮也不错，餐厅的员工很热情！

Cons:

住店期间我发了高烧，跟前台想要一些水，被拒绝。而且入住期间客房工作人员一直没有清洁房间和卫生间垃圾箱

2026-04-29 • via Nuitee
• family_with_children • fr
8
2026-04-29 • via Nuitee
R
Rahab Wanja Wanjuhi • solo_traveller • ch
6
2026-04-27 • via Nuitee
M
Marius • solo_traveller • lt
10
2026-04-25 • via Nuitee
A
Andrey • solo_traveller • ke
10
2026-04-23 • via Nuitee
M
Mercy • extended_group • us
10
2026-04-20 • via Nuitee
J
Jacob • solo_traveller • ke
8
Overall great stay
Pros:

Great food selection, great activities and engagement from the entertainment team, the staff were also approachable, kind and will to help any queries we had.

Cons:

The bathroom was on the small side and every time you take a shower water flowed out of the bathroom cubicle. I also had to pay extra for the mini fridge, I am not sure if everyone who would like to use this amenity has to pay extra.

2026-04-20 • via Nuitee
S
samburuma • solo_traveller • ke
9
2026-04-19 • via Nuitee
N
Nashon • solo_traveller • th
8
Pros:

It's on the beach from which is great. It was easy to locate and the stuffs were very friendly

Cons:

I didn't like the fact that I didn't get to enjoy any of my breakfast because of the smell of the cigarettes from smokers.The warning about notices are quite close to each other therefore it doesn't make any sense. The smell of cigarettes was everywhere in the breakfast Arena. I was dissapointed that they are rooms without Tv. Some people just need quiet time with their television and movies.

2026-04-18 • via Nuitee
V
Vaidas • solo_traveller • lt
10
Papillon Lagoon Reef hotel is great choice for relaxing holidays Highly recommend
Pros:

Wonderful beach and a hotels area, a lot nice spots for relaxing,pleasant and caring service.
I'm very happy off all.I highly recommend this hotel to everyone.

Cons:

It would be good if part of the beach was separated from the local traders, or if they were controlled a little bit because of some of their intrusiveness. Small issue

2026-04-16 • via Nuitee
M
Mwangi • solo_traveller • ke
8
2026-04-15 • via Nuitee
Y
YUSUF • family_with_children • tz
1
Very poor … full waste of money and time
Pros:

Part of beach and pool

Cons:

Rooms were outdated air conditions didn’t work at all … washroom sanitary we’re all worn out … food was not to the standard at all

2026-04-13 • via Nuitee
B
Brian • family_with_children • dk
8
Pros:

God beliggenhed, god mad og drinks og behageligt personale.

2026-04-10 • via Nuitee
• extended_group • gb
7
2026-04-09 • via Nuitee
G
Gela • family_with_children • ke
5
2026-04-07 • via Nuitee