Occidental Las Palmas

Hotels
•
Occidental Hotels and Resorts by Barcelo Hotel Group
8.8 (1721 reviews)
Calle León y Castillo 244 , Las Palmas , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable accommodations
Good breakfast
Cons:
Cleanliness issues
Noisy rooms
Poor value for money
Parking difficulties

Categories

Cleanliness
8.01
Mentioned issues with cleanliness in reviews indicate a lower score.
Service
9.48
Many reviews praised the staff and service provided.
Location
9.52
Positive feedback on the location of the hotel.
Room Quality
8.47
Mixed feedback on room quality, with some mentions of noise and comfort.
Amenities
8.5
General comments on comfort but some dissatisfaction with certain amenities.
Value for Money
7.96
Concerns over pricing and specific issues with room climate control affect value perception.
Food and Beverage
9.51
Consistently positive comments regarding breakfast and food options.
Overall Experience
8.98
Overall experience was positive, though some serious issues impacted satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:08

Property Description

Luxurious 4-Star Accommodation in Las Palmas de Gran Canaria

Terrace, Restaurant, and Bar: Enjoy the stunning views from our terrace, indulge in delicious meals at our restaurant, and unwind with a drink at the bar.

Relaxing Amenities: Take advantage of our hot tub, concierge service, and complimentary WiFi throughout the property for a truly relaxing stay.

Multilingual Staff and Buffet Breakfast: Our friendly staff fluent in multiple languages are ready to assist you, and don't miss out on starting your day with a delicious buffet breakfast.

Experience luxury and comfort at Occidental Las Palmas - book your stay now for an unforgettable experience!

Important information:

When booking 6 rooms or more, different policies and additional supplements may apply.

The Stage Sky Bar & Lounge will remain closed from June 5 until June 15, 2025.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1721 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.51
Overall Experience: 8.98
B
Bernard • extended_group • gb
10
Excellent one night stay
Pros:

Great location. Very bright modern and clean. Fantastic breakfast

Cons:

Nothing

2026-03-21 • via Nuitee
S
Salvador • family_with_children • es
10
2026-03-21 • via Nuitee
J
José Carlos • solo_traveller • es
10
2026-03-20 • via Nuitee
A
Adrienne • couple • gb
10
Great hotel and perfect for the cruise port
Pros:

Very clean and modern. Great reception staff. S to ayes just one night before boarding our cruise. Convenient taxi rank downstairs for a quick trip to the cruise port.

Cons:

All good. The bathroom and loo were just glass partitions from the bedroom which is fine unless you’re sharing with a friend rather than a partner or kid. We placed an order for food to be delivered which never materialised despite the restaurant saying it was delivered. No way to get my money back from the order now I’m back home in the UK! Reception said it was never delivered. Shame as we didn’t get any food that night and spent over €30😟

2026-03-19 • via Nuitee
P
Perez coca • couple • es
10
2026-03-19 • via Nuitee
I
Ian • couple • gb
7
2026-03-18 • via Nuitee
A
Alba • couple • es
10
Calma y paz
Pros:

Ubicación, instalaciones y agradable personal

Cons:

Nada. Todo muy tranquilo.

2026-03-18 • via Nuitee
R
Roderick • solo_traveller • es
10
2026-03-18 • via Nuitee
G
Gábor • extended_group • hu
8
2026-03-18 • via Nuitee
H
Heidi • couple • fi
8
2026-03-16 • via Nuitee
O
Ole Martin • couple • no
7
2026-03-15 • via Nuitee
A
Annemarie • solo_traveller • es
8
Empfehlenswertes Hotel in zentraler Lage.
Pros:

Das Zimmer. Sehr hell und geräumig. Für Alleinreisende ideal. Dusche und Toilette sowie Waschtisch praktisch.

Cons:

Das Wasser läuft aus der Dusche in den Vorraum. Airconditioning funktionierte nicht. Habe daher das Fenster offen gelassen. Das Frühstücksbüffet war sehr umfangreich und von guter Qualität. Allerdings war das Service-Personal nicht sehr freundlich.

2026-03-15 • via Nuitee
E
Enedina • couple • es
8
2026-03-15 • via Nuitee
M
M Concepción • extended_group • es
9
todo correcto, lugar centrico y hotel confortable
2026-03-14 • via Nuitee
L
Lourdes corbella • extended_group • es
8
2026-03-14 • via Nuitee
J
Jose • couple • es
9
Excelente
Pros:

La limpieza, iluminacion del hotel, comodidad de la cama y de todo el hotel, buen trato del personal.

Cons:

Nada, todo bien.

2026-03-13 • via Nuitee
F
Francisco Jose • couple • es
10
Pros:

Todo

2026-03-13 • via Nuitee
M
Martti Sakari • couple • se
5
2026-03-12 • via Nuitee
R
rita • couple • es
8
Bien
Pros:

La ubicación cerca de Metropole. El desayuno muy bueno, constantemente había un trabajador reponiendo lo que se iba agotando.

Cons:

Nuestra ducha inundaba el baño, lo dijimos pero durante nuestra estancia no se arregló

2026-03-10 • via Nuitee
K
Kirsten • couple • de
10
2026-03-09 • via Nuitee