Masson Hotel Butterworth

Hotels
•
Independent
8 (2 reviews)
24 Jalan Todak 2, Seberang Jaya, Pulau Pinang, 13700 , Permatang Pauh , MY
60-43866999

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Facilities

Free WiFi
24-hour front desk
Wheelchair accessible
Elevator
ATM/banking
Smoke-free property
Coin laundry on site
Well-lit path to entrance

Review Highlights

Pros:
Great location
Friendly staff
Convenient for shopping and dining
Cons:
Room cleanliness issues
Maintenance concerns
Limited amenities

Categories

Cleanliness
7.7
Guests appreciated the overall cleanliness, although some mentioned dusty areas.
Service
7
Staff were generally helpful and friendly, but some guests had issues with room requests.
Location
9
The hotel's location near shopping malls and eateries was highly convenient for guests.
Room Quality
6.7
Rooms were comfortable, but concerns were raised about cleanliness and maintenance.
Amenities
7.2
Basic amenities were satisfactory, with room for improvement in soundproofing and additional services like a spa.
Value for Money
7.1
Opinions were divided on the value for money, with some guests finding it affordable for short stays while others felt the price was high.
Food and Beverage
7.4
Guests appreciated the dining options around the hotel, but some desired more variety and quality.
Overall Experience
7.1
Most guests had a positive overall experience, but some encountered issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-30 10:17

Property Description

Experience comfort and convenience at Masson Hotel Butterworth, your gateway to vibrant Seberang Jaya and nearby attractions.

Prime Location
Nestled just a minute's walk from the bustling Sunway Carnival Mall, you'll enjoy easy access to shopping and dining options. Explore the natural beauty at Penang Bird Park, only an 11-minute stroll away.

Modern Guestrooms
Relax in one of our 47 well-appointed guestrooms featuring LED televisions and complimentary Wi-Fi. Each room includes a private bathroom equipped with hair dryers and refreshing slippers, ensuring a comfortable stay.

Exceptional Amenities
Our hotel offers a 24-hour front desk for your convenience, alongside ATM banking services and elevators. Enjoy daily housekeeping and complimentary bottled water to keep your stay hassle-free.

Don’t miss out on the perfect getaway—book your stay at Masson Hotel Butterworth today!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Payment

    Cash deposit required

See all policies

Location

Guest Reviews

8
Based on 2 reviews
Cleanliness: 7.7
Service: 7
Location: 9
Room Quality: 6.7
Amenities: 7.2
Value for Money: 7.1
Food and Beverage: 7.4
Overall Experience: 7.1
T
Takaharu
6
Pros:

とてもおしゃれで清潔なホテルで、必要最低限のサービス、エコ、コストダウンを意識しているのは理解できるのですが、たまたま自分のニーズとズレがあり、ブッキング時に詳細を価確認するべきであったと反省してしまいました。(歯磨きセット無し、カミソリなし、ボディーシャンプーとシャンプーが兼用、ティッシュはなくトイレットペーパーのみ、ケトルがなく熱湯は部屋から出た給湯器を利用、レストラン無し、駐車場無しでしたが、シンプルに清潔な部屋のベッドで寝れれば十分であればいいホテルだと思います）

2022-05-10 • via Nuitee
S
Siong Tung • partner
6
Pros:

Hotel located opposite Sunway Carnival, easily to Penang Bridge or to north of Penang.
Street parking, pay using Penang Parking Apps.
From outside, hotels looks nice all the way till room door. Once open room, stained walls, stained bedsheet, stained towel... Bathroom's faucet has slight defect...
There is a water dispenser for hot, warm & cold water in common area, but not clean due to other guests' usage I suppose.

2021-11-16 • via Nuitee