El Paraiso Hotel Tulum

Hotels
8.9 (720 reviews)
Carretera Boca Paila Mz 3 Lt 2 Tulum Ruinas , Tulum , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Stunning beachfront location
Friendly staff
Spacious rooms
Cons:
High food prices
Noise from neighboring rooms
Limited evening dining options

Categories

Cleanliness
8.75
The rooms were spacious and cleaned daily.
Service
9.25
Staff was noted for their friendliness and helpfulness.
Location
9.45
Fantastic beachfront location with easy access to stunning scenery.
Room Quality
8.95
Rooms were comfortable with good amenities, but some issues with air conditioning.
Amenities
9.05
Well-maintained pool and beach services were appreciated.
Value for Money
8.55
High prices at neighboring restaurants and additional fees noted.
Food and Beverage
8.05
Food quality at the beach club disappointed some guests.
Overall Experience
9.15
Positive overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:34

Property Description

Luxurious Beachfront Location
Experience the ultimate getaway at El Paraíso Hotel, nestled along the pristine Paradise Beach in Tulum National Park. Embrace the perfect blend of natural beauty and modern comforts in our eco-friendly property.

Modern Amenities and Comfort
Indulge in relaxation in one of our ten well-appointed rooms, each equipped with a flat-screen TV, air conditioning, and a private bathroom. Enjoy 24-hour security, free WiFi, and uninterrupted electricity during your stay.

Exciting Activities and Services
Explore the wonders of Tulum with activities like snorkeling, diving, cycling, and fishing just steps away. Need a break from the beach? Take advantage of our bicycle rental service to discover the area at your own pace.

Ready to escape to paradise? Book your stay at El Paraíso Hotel now for an unforgettable beachfront experience!

Important information:

This property accepts Paypal

The beach is private for people who want to pay for a space

We are located inside El Jaguar Tulum Park, as it is a protected reserve and has an additional cost per day per person. The charge is for a bracelet that is provided at the entrance. The cost varies depending on nationality

Please note that access to El Jaguar Park incurs an additional charge, which is not included in the confirmed reservation rate.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 720 reviews
Cleanliness: 8.75
Service: 9.25
Location: 9.45
Room Quality: 8.95
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.15
S
Silvan • solo_traveller • ch
7
Pros:

Es hatte einen direkten Meerzugang und einen kleinen Pool. Das beste war wohl das Frühstück. Coole Auswahl. Das Personal war ziemlich jederzeit erreichbar und hat geholfen wenn man etwas benötigt hat.

Cons:

Das Hotel ist im neuen Jaguar Park. Das ist an und für sich kein Problem. Nur hätte ich gerne vorher gewusst, dass ich noch einen Parkeintritt kaufen muss.

2026-04-24 • via Nuitee
I
Ivana Kesten-Baumann • family_with_children • us
10
Little slice of paradise with great vibes
Pros:

Sun beds at the beach included in the price, they were cleaning sargassum all the time, kids loved the pool, great value for money, room was great!

Cons:

Location of the room next to the parking lot (but convenient with luggage), rooms further out from the beach than some other places, and facilities have less charm than what we have seen in other hotels and restaurants nearby.
No dinner, but really good restaurants in walking distance.
If you are going to Tulum ruins, ask for the white bracelets when entering the park, so that you can use electric buses!! No one mentioned it to us in the hotel, and buses wouldn't sell or accept us even though we were walking in the scorching sun with small kids!!

2026-04-22 • via Nuitee
S
SIRJE • extended_group • ee
9
Pros:

Toad olid ilusad, puhtus, randväga mõnus

Cons:

Ei olegi vist midagi, mis ei meeldinudilus koht

2026-04-19 • via Nuitee
G
Gaelle • family_with_children • us
10
Such a beautiful relaxing stay!
Pros:

Located right inside the beautiful national park and right on the beach, a 15 mn walk to the Maya ruins. We rented in the hacienda and the private pool was overlooking the ocean. The staff was so friendly.

2026-04-17 • via Nuitee
M
Miran • family_with_children • mx
10
Short but perfect stay at El Paraíso
Pros:

What to say. If I say it was too short stay it means that we really enjoyed our time at El Paraíso. Everything was more than expected for us so we enjoyed our time , we were unlucky with one day of rain , but it did not spoil our experience.

Cons:

No bad points😊

2026-04-04 • via Nuitee
A
Allan • family_with_children • fr
8
Pros:

Propreté

Cons:

Plage non exploitable à cause des algues

2026-04-04 • via Nuitee
E
eirini • couple • gr
8
Pros:

Μου αρεσε που ηταν διπλα στην παραλια!

Cons:

Οτι δεν ειχαν εμφιαλωμενο νερο στο δωματιο και επρεπε να γεμιζουμε ενα γυαλινο μπουκαλι απο τον ψυκτη.
Επισης το νερο του μπανιου μυριζε εντονα χλωρινη.

2026-03-24 • via Nuitee
A
ASLAN • family_with_children • fr
8
2026-03-24 • via Nuitee
F
Francesco • family_with_children • it
10
Il paradiso esiste
Pros:

Una struttura veramente paradisiaca immersa nel verde, direttamente sulla spiaggia e circondata dalla sabbia bianca.
Voto 10 per la posizione, pulizia, gentilezza e cortesia dello staff.
Stanza spaziosa curata nei minimi dettagli.
Complimenti a Marta, Lucia, Cassandra, Javier e a tutti i ragazzi del beach club. Ci hanno fatto sentire realmente coccolati.
Ottima colazione alla carta servita ogni mattina direttamente sulla spiaggia.

Cons:

Nulla,una settimana da incorniciare

2026-03-22 • via Nuitee
D
Dafna • extended_group • il
10
Pros:

המלון היה מקסים במיקום מעולה! צוות המלון עזר לנו בתכנון ימי הטיול והזמנת מסעדות. ארוחת בוקר נהדרת ומגוונת. מלון מאוד מומלץ למשפחות בהחלט נחזור שוב!

2026-03-17 • via Nuitee
J
Johnnathan • couple • ca
10
Great stay, clean, quiet and relaxing.
Pros:

Despite the amount of sargasum (which is out of the control of the property), the beach was nice and clean overall. The service and staff were very polite and welcoming and the room was very clean.

Cons:

Considering the amount of sargasum I think a more competitive price for the room could've been offered.

2026-03-12 • via Nuitee
A
ana carolina • family_with_children • ar
10
Es el paraiso de Tulum. Increible lugar
Pros:

Cabaña y la ubicación

Cons:

Personal del restaurant no tan amables

2026-03-07 • via Nuitee
L
Lynda • couple • ca
10
The hotel, the beach and the staff were really good
Pros:

Ocean front

Cons:

It’s inside of the park and now they want to charge everyday to be there plus what you already paid for your stay

2026-03-03 • via Nuitee
S
Susanne • couple • at
10
Sehr erholsamer und ruhiger Urlaub in wunderschöner Umgebung;
Pros:

wunderschöner Frühstücksplatz direkt am Strand

Cons:

alles bestens

2026-03-03 • via Nuitee
T
Tereza • couple • us
8
Pros:

very clean and comfortable, modern style design room, there is small pool, during our stay (4 nights) it was very quiet and we were only one using it. Breakfast options a la card is wide, the quality of preparation is lower, unfortunately.
It is directly on the beach, the nicest part of the beach in the location. Staff cleans the beach daily from the sea weed.
Nice facilities to relax on the beach with good service (expect higher prices but still acceptable). It is part of the national park that is a bit remote from everything and expect to pay daily NP fee. Parking was possible at the property, area was very safe and our receptionist was amazing.

Cons:

The beach can be busy, and expect high production of the seaweed by the sea. There is no restaurant in the resort for dinner.

2026-03-01 • via Nuitee
L
laetitia • family_with_children • fr
9
2026-02-27 • via Nuitee
G
Georg • couple • de
9
2026-02-25 • via Nuitee
D
Daniel • family_with_children • gb
10
Paradise indeed
Pros:

Fantastic stay
Lovely staff
Very acccomodating
Good access to beach
Peaceful

Cons:

The only comment for improvement is to please add bowls of water outside the room to clean sand off your feet!

2026-02-24 • via Nuitee
A
Arnold • family_with_children • at
9
Haben es sehr genossen
Pros:

Sehr schönes Hotel und super Personal

Cons:

Leider im Februar schon viele Algen

2026-02-24 • via Nuitee
L
laurence • extended_group • fr
10
Pros:

Nous étions logés dans bungalow sur la plage qui est très spacieux pour 4 personnes.
Vue magnifique !
Le beach club est très bien et on dispose d un bed avec le logement.
Petit déjeuner correct.

Cons:

Rien

2026-02-24 • via Nuitee