Pullman Rotorua

Hotels
•
Pullman Hotels and Resorts
8.3 (2381 reviews)
1135 Arawa St , Rotorua , nz

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
7.94
Some reviews indicated cleanliness issues, such as marks on sheets and unclean surfaces.
Service
7.91
Mixed reviews with mentions of unhelpful staff and poor restaurant service.
Location
9.45
Frequent mentions of a great location, close to various amenities.
Room Quality
8.4
Rooms were generally described as spacious and comfortable, with some issues noted in designs.
Amenities
8.43
Good facilities mentioned, including spa services, though some complaints exist.
Value for Money
7.89
Some reviewers felt the pricing did not match the value offered.
Food and Beverage
7.44
Food quality and drink options received some negative feedback, specifically on coffee.
Overall Experience
8.91
Overall satisfaction expressed despite some issues, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:45

Property Description

Luxurious Accommodation
Experience 5-star luxury at Pullman Rotorua, offering elegant rooms with free WiFi and 24-hour room service.

Convenient Amenities
Enjoy the convenience of a fitness centre, private parking, and a 24-hour front desk at your disposal during your stay.

Prime Location
Located just a short distance from Rotorua International Stadium and key attractions like Hell's Gate Thermal Park, Pullman Rotorua is the perfect base for exploring the beauty of Rotorua.

For an unforgettable stay in Rotorua, book your room at Pullman Rotorua now and indulge in luxury and convenience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 59 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for NZD 130 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2381 reviews
Cleanliness: 7.94
Service: 7.91
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
M
Maria • couple • es
3
Mala relación calidad - precio
Pros:

Personal atento y buena ubicación

Cons:

Nos dieron una habitación inferior a la reservada, aunque nos devolvieron la diferencia. El baño estaba integrado en la habitación por lo que olía a baño y muchísima humedad.

2026-02-14 • via Nuitee
R
Rachel • couple • us
8
2026-02-11 • via Nuitee
A
Astrid • couple • ch
9
2026-02-11 • via Nuitee
S
Samantha • family_with_children • nz
6
Pros:

Staff were amazing helpfull

Cons:

No privacy when using the toilat. Was off putting .

2026-02-09 • via Nuitee
G
Gerard • solo_traveller • nz
10
2026-02-08 • via Nuitee
A
Andrew • family_with_children • nz
8
Excellent place to stay in the heart of Rotorua
Pros:

Great location, large modern clean rooms

Cons:

No pool

2026-02-08 • via Nuitee
Y
YANGCHUNZI • family_with_children • nz
8
2026-01-29 • via Nuitee
L
Leo • solo_traveller • nz
7
Pros:

The breakfast was poor quality for the cost of the hotel.

Cons:

Poorly/Under cooked eggs and breakfast in general.

2026-01-26 • via Nuitee
F
Frances • couple • nz
9
Awesome event attended watching Jimmy Carr
Pros:

Room is all we uses

Cons:

View from our room

2026-01-25 • via Nuitee
S
Sash • family_with_children • nz
5
Cons:

Quite expensive for what it was.

2026-01-25 • via Nuitee
R
Russell • couple • nz
9
Pros:

Beautiful room and facilities

Cons:

Tv channels. In this day and age for 700 per night should have at least all sky and net flix etc available

2026-01-24 • via Nuitee
B
Belinda • family_with_children • au
8
2026-01-23 • via Nuitee
A
Andrew • couple • gb
8
2026-01-23 • via Nuitee
E
Eric • couple • nz
9
2026-01-21 • via Nuitee
B
Ben • couple • nl
10
Heerlijk luxe hotel
Pros:

Mooie grote kamers. Goed ontbijt. Klein terras buiten. Goede centrale locatie. Smart tv met cast mogelijkheden.
Er zitten leuke restaurants om de hoek.

Cons:

Ze hebben valet parking wat heel sjiek is, maar je kan niet even snel iets uit je auto halen. De auto is er wel heel snel als je er om vraagt.

2026-01-21 • via Nuitee
J
Jing • family_with_children • cn
10
Pros:

床🛏️太舒服了！！！！

2026-01-21 • via Nuitee
J
Jess • solo_traveller • au
8
2026-01-21 • via Nuitee
C
Caiyi • couple • au
7
2026-01-21 • via Nuitee
D
Demin • family_with_children • nz
8
2026-01-20 • via Nuitee
H
Hannah • family_with_children • nz
8
2026-01-19 • via Nuitee