Pullman Rotorua

Hotels
•
Pullman Hotels and Resorts
8.3 (2479 reviews)
1135 Arawa St , Rotorua , nz

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
7.94
Some reviews indicated cleanliness issues, such as marks on sheets and unclean surfaces.
Service
7.91
Mixed reviews with mentions of unhelpful staff and poor restaurant service.
Location
9.45
Frequent mentions of a great location, close to various amenities.
Room Quality
8.4
Rooms were generally described as spacious and comfortable, with some issues noted in designs.
Amenities
8.43
Good facilities mentioned, including spa services, though some complaints exist.
Value for Money
7.89
Some reviewers felt the pricing did not match the value offered.
Food and Beverage
7.44
Food quality and drink options received some negative feedback, specifically on coffee.
Overall Experience
8.91
Overall satisfaction expressed despite some issues, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:45

Property Description

Luxurious Accommodation
Experience 5-star luxury at Pullman Rotorua, offering elegant rooms with free WiFi and 24-hour room service.

Convenient Amenities
Enjoy the convenience of a fitness centre, private parking, and a 24-hour front desk at your disposal during your stay.

Prime Location
Located just a short distance from Rotorua International Stadium and key attractions like Hell's Gate Thermal Park, Pullman Rotorua is the perfect base for exploring the beauty of Rotorua.

For an unforgettable stay in Rotorua, book your room at Pullman Rotorua now and indulge in luxury and convenience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 59 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for NZD 130 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2479 reviews
Cleanliness: 7.94
Service: 7.91
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
E
Elliott • solo_traveller • gb
10
2026-05-09 • via Nuitee
H
hugoporter11 • Couples • New Zealand
10
Outstanding hotel and service.
Pros:

This hotel is outstanding. Luka was lovely, fantastic host. Kedar and Roshani were awesome staff. So friendly and helpful.

Loved these guys.

2026-05-08 • via Tripadvisor
E
Exploration740554 • Family
10
Fabulous weekday lunch.
Pros:

Fabulous service , food and especially value for a weekday lunch!

2026-05-06 • via Tripadvisor
M
moI9476UK • Family • Australia
10
Pullman & Barrel & Co - Sensational
Pros:

Amazing hotel and restaurant experience. Rooms clean, comfy and tidy. Not noisy at night and felt very secure.

We went to Barrel & Co 2 nights in a row. Friendly and helpful staff. All the food was sensational and great value. Both the fillet and lamb were cooked well, very satisfying. Passionfruit meringue and the Whittaker's brownie were perfection. As a dessert lover, absolutely delicious.

Highly recommend staying at the Pullman and eating at Barrel & Co. Dessert is a must!!

All staff we've encountered have been friendly and helpful.

2026-05-06 • via Tripadvisor
A
Alison • couple • au
7
2026-05-05 • via Nuitee
N
Nietzschy • couple • nz
8
Amazing experience, strongly recommend
Pros:

The cleanliness, the location, easy to access

Cons:

The luxury room, the bar on site, the friendly staff

2026-05-05 • via Nuitee
K
Kamil • extended_group • ru
9
2026-05-05 • via Nuitee
9
915sydneyf • Couples
8
Good food and wine
Pros:

Our food was great! We had the tuna appetizer, we each had a steak, and we had the brownie for dessert. They did also have a nice selection on wines.

2026-05-04 • via Tripadvisor
K
KurtOsb • family_with_children • au
10
Pros:

Everything!

2026-05-04 • via Nuitee
J
Judy • couple • ca
10
2026-05-04 • via Nuitee
M
Maps42024029695 • Family
10
Restaurant
Pros:

Good services at Pullman Rotorua

2026-05-03 • via Tripadvisor
A
Ann • solo_traveller • gb
10
Loved it. Super sweet staff. Would definitely stay here again. Great location.
Pros:

Very comfortable. Lovely friendly staff.

Cons:

No swimming pool. Nice room for a solo person but not much privacy in the shower or toilet for a couple.

2026-05-03 • via Nuitee
M
Maps59011352260 • Family
10
Barrel and co
Pros:

Barrel and co restaurant was amazing. Great service, with a chill atmosphere and even better food. The steak and salmon were on point.

2026-05-02 • via Tripadvisor
V
Valerie • couple • au
6
Comfortable
Pros:

Great location, comfortable rooms.

Cons:

The parking was expensive

2026-05-01 • via Nuitee
A
AKIHIDE • couple • jp
8
Pros:

場所が良かったです

Cons:

駐車場が有料なのと、トイレの上部があいていることです。

2026-05-01 • via Nuitee
H
Hiromichi • family_with_children • jp
3
2026-05-01 • via Nuitee
K
kaeawilliams • Couples • Whakatāne, Bay of Plenty Region, North Island
10
Great food
Pros:

Delicious food. Great service.

2026-04-30 • via Tripadvisor
A
Ananya • couple • nz
7
Great place only need to look into their breakfast
Pros:

Location and friendly staffs

Cons:

The breakfast . For the 5 star hotel they can do better than that. We stayed in Rydges and their breakfast was much better than Pullmans

2026-04-27 • via Nuitee
A
AMIT • family_with_children • nz
10
Very nice
Pros:

Everything

2026-04-27 • via Nuitee
O
o2mpx • Friends getaway
6
Average Stay - Nothing Great Nothing Bad
Pros:

Stayed 2 nights as part of tour. Clearly catering to tour groups, lobby restaurant breakfast can be chaotic. Room was fairly well sized. WiFi was acceptable.

Overall location very convenient with nearby restaurants and shops easily within walking distance.

2026-04-24 • via Tripadvisor