Pullman Rotorua

Hotels
•
Pullman Hotels and Resorts
8.3 (2596 reviews)
1135 Arawa St , Rotorua , nz
+64 7 343 9750

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
7.94
Some reviews indicated cleanliness issues, such as marks on sheets and unclean surfaces.
Service
7.91
Mixed reviews with mentions of unhelpful staff and poor restaurant service.
Location
9.45
Frequent mentions of a great location, close to various amenities.
Room Quality
8.4
Rooms were generally described as spacious and comfortable, with some issues noted in designs.
Amenities
8.43
Good facilities mentioned, including spa services, though some complaints exist.
Value for Money
7.89
Some reviewers felt the pricing did not match the value offered.
Food and Beverage
7.44
Food quality and drink options received some negative feedback, specifically on coffee.
Overall Experience
8.91
Overall satisfaction expressed despite some issues, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:45

Property Description

Luxurious Accommodation
Experience 5-star luxury at Pullman Rotorua, offering elegant rooms with free WiFi and 24-hour room service.

Convenient Amenities
Enjoy the convenience of a fitness centre, private parking, and a 24-hour front desk at your disposal during your stay.

Prime Location
Located just a short distance from Rotorua International Stadium and key attractions like Hell's Gate Thermal Park, Pullman Rotorua is the perfect base for exploring the beauty of Rotorua.

For an unforgettable stay in Rotorua, book your room at Pullman Rotorua now and indulge in luxury and convenience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 2596 reviews
Cleanliness: 7.94
Service: 7.91
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
A
Adeline • couple • sg
8
2026-08-26 • via Nuitee
V
vlow • solo_traveller • nz
10
2026-08-26 • via Nuitee
A
Ant1357 • solo_traveller • gr
6
Pros:

Μεγάλο δωμάτιο, καλή τοποθεσία.

Cons:

Όχι ιδιαίτερα φιλικό προσωπικό. Το πρωινό αδιάφορο. Μέτρια καθαριότητα, αρκετή σκόνη παντού μέσα στο δωμάτιο.

2026-08-26 • via Nuitee
A
Ali • solo_traveller • fj
10
Pros:

Room space

Cons:

Nothing

2026-08-23 • via Nuitee
P
Philip • couple • nz
8
Excellent all round location and quality service.
2026-08-23 • via Nuitee
L
Laura • couple • au
8
Cons:

The restaurant needs to lift its game.

2026-08-23 • via Nuitee
Y
Yves • couple • au
6
Don’t expect international Pullman standards
Pros:

Location, familiar brand

Cons:

Value for money, not clean, staff not trained to Pullman standards, breakfast quality, toilet inside of the room (as well as shower), building in urgent need of an update

2026-08-22 • via Nuitee
B
Bianca • solo_traveller • nz
10
Pros:

The toom is so sizeable, and comfy. The hotel staff are all so friendly. The restaurant food is amazing !

2026-08-22 • via Nuitee
R
Reis • couple • nz
10
2026-08-20 • via Nuitee
Y
Yan • family_with_children • nz
10
2026-08-20 • via Nuitee
J
Jaebok • solo_traveller • kr
7
Pros:

영어를잘못한다고하니 직원분이친절히 천찬히설명해주시고배려해줌
그리고 위치가너무좋앗음

Cons:

호텔시설이 소소함 방에 먼지가믾음

2026-08-19 • via Nuitee
R
REBECCA & PAUL • couple • nz
10
Nice stay in Hamilton
Pros:

Close to town
Comfy beds lovely room

Cons:

Nothing

2026-08-19 • via Nuitee
M
Martin • extended_group • nz
9
2026-08-16 • via Nuitee
R
Rahn • solo_traveller • nz
10
Great place to get away and/or work while feeling supported
Pros:

Everything, I was treated very well. Staff are amazing, instructions were clear, amazing facilities.

Cons:

Nothing

2026-08-15 • via Nuitee
B
Bianca • solo_traveller • au
10
2026-08-14 • via Nuitee
A
Azmara • couple • nz
8
2026-08-12 • via Nuitee
M
Mike • couple • nz
8
Would definitely stay here again.
Pros:

Close to all amenities and felt very modern

Cons:

Had to request extra pillows as only 2 in total for a king size bed. And also no milk in the fridge

But I did make a request for extra pillows and milk and they were delivered promptly so that was good

Was a bit dusty in some parts and hadn’t had a thorough pre-clean

2026-08-11 • via Nuitee
N
Nathan • solo_traveller • nz
10
2026-08-11 • via Nuitee
C
Chovhan • couple • fj
9
2026-08-10 • via Nuitee
K
Kamlesh • extended_group • in
8
2026-08-09 • via Nuitee