Oaks Toowoomba Hotel

Hotels
•
Oaks Hotels & Resorts
8.5 (2411 reviews)
25 Annand Street , Toowoomba , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleaning issues
Parking fees

Categories

Cleanliness
7.58
Mixed sentiments; although some reviews mention cleanliness, others noted issues with mould and poorly maintained bathrooms.
Service
9.05
Staff were frequently described as friendly and accommodating.
Location
9.09
Consistently praised for its central location and accessibility to shops and venues.
Room Quality
8.54
Generally positive with mentions of comfort, although there were some concerns.
Amenities
8.57
Standard amenities were provided, but the pool area was described as dull.
Value for Money
8.03
Average value perception; some noted extra fees like parking.
Food and Beverage
8.58
Positive mentions of food quality, though there were suggestions for improvement.
Overall Experience
8.55
Overall satisfaction mentioned, with specific praises for various aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:17

Property Description

Central Location
Oaks Toowoomba Hotel is perfectly situated in the heart of Toowoomba, offering easy access to dining and entertainment options just steps away.

Modern Accommodation
Choose from a variety of well-appointed rooms, including spacious two and three-bedroom options, all featuring essential amenities for a comfortable stay.

Convenient Facilities
Enjoy the convenience of onsite dining with a delicious à la carte breakfast at Oak & Vine cafe, as well as access to a fitness centre, pool, and nearby attractions like Queens Park and Grand Central Shopping Centre.

Experience the best of Toowoomba at Oaks Toowoomba Hotel - book your stay now for a memorable getaway!

Important information:

Please note that there is a 1.5% charge when you pay with a credit/debit card.

The name on the credit card used for the booking should correspond to the guest staying at the property.

When booking more than 4 rooms, different policies and additional supplements may apply.

Breakfast can be ordered through room service only between 1st July to 31 August 2022.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 59 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 2411 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
D
David • couple • au
8
Really enjoyed our stay
Pros:

Great location.

Cons:

Rooms were very small
$15 a night to park in the car park

2026-03-14 • via Nuitee
K
Kimmins • family_with_children • au
10
2026-03-14 • via Nuitee
T
Troy • couple • au
4
Bitter taste after paying for parking
Cons:

Paid for parking, you’re joking, it’s not New York or London!

2026-03-09 • via Nuitee
C
Chelsea • couple • au
10
2026-03-09 • via Nuitee
M
Mandy • couple • au
8
2026-03-08 • via Nuitee
L
Lauren • solo_traveller • au
8
Pros:

Great location

2026-03-07 • via Nuitee
W
WENDY • extended_group • au
8
2026-03-03 • via Nuitee
M
Margie • couple • au
10
2026-03-02 • via Nuitee
P
Pranav • couple • au
10
2026-03-02 • via Nuitee
K
Kummerfeld • couple • au
6
Pros:

The beds were very comfy and facilities were very clean!

Cons:

Receptionist was very rude and short. Really puts a damper on your whole stay.

2026-03-01 • via Nuitee
P
PAUL • family_with_children • au
10
My first choice in Toowoomba every time I stay
Pros:

Location, clean and convenient

Cons:

Nothing

2026-02-28 • via Nuitee
G
Georgia • family_with_children • au
8
Pros:

Location

Cons:

Bed was hard

2026-02-28 • via Nuitee
L
Lauren • couple • au
8
2026-02-26 • via Nuitee
E
Ella • couple • au
10
2026-02-26 • via Nuitee
J
JANETTE • couple • au
7
2026-02-26 • via Nuitee
J
Jeff • couple • nz
8
Great stay , right in the heart of Toowoomba, close to the empire theatre and botanical gardens, good place to stay
Pros:

Location , booking in, staff, room

Cons:

Had to pay for parking , at those prices it should have been included, also personal touch when you arrive in the room , sufficient milk , pkt of buscuits

2026-02-26 • via Nuitee
N
Nic • couple • au
9
Recommended!
Pros:

Couldn’t fault anything here. The receptionists were courteous and helpful. The room was extremely clean and comfortable. We had everything we needed. The bed and pillows were very comfortable and we were walking distance to the Empire Theatre. Comes with a great bar at the back and cafe for breakfast. Perfect!

2026-02-26 • via Nuitee
J
Jessica • extended_group • au
1
Not happy that our booking was not on the system. They didn't accommodate us but we were separated from our friends.
Pros:

It was clean.

Cons:

When we arrived and showed our booking confirmation, we were told they didn't have that booking in their system. We booked a 3 bedroom unit for 3 couples. They wanted for put us in a room configuration that would split couples up as they no longer had the 3 bedroom available. Very disappointing as we all have young families and very rarely get time away without the children. We ended up in 2 seperate rooms so seperate from our friends.

2026-02-23 • via Nuitee
K
Kerrielee • extended_group • au
4
Disappointing but location was great for our event.
Pros:

Location.

Cons:

When I originally booked I booked 2 rooms and asked for early check in due to our event starting early. One room was ready which was fantastic we all just put our stuff in the one room. I advised reception at that time that I would check into the second room later that night and confirmed checking in was open 24 hours. I checked the floor number of the second room which I was told was on level 4. When I checked into the second room after our event I was given a key to a room on level 3 after earlier being told I was on level 4 so I thought strange. When my partner and I got to the room we were booked into the disabled room. I believe our original room on level 4 was given away even though I confirmed earlier in the day I would’ve been checking in late. These rooms were booked months in advance so not a last minute request. The aircon in the other room was not working when we got back and even though staff eventually got it going it switched off all hours of the morning with the original error message. Quite disappointed with our stay and will likely not stay again.

2026-02-22 • via Nuitee
G
Gary • couple • au
10
2026-02-22 • via Nuitee