Ilusion Hotel

Hotels
8.3 (3332 reviews)
Avenida Praia de Pirangi 2182 , Natal , BR

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location near beach and restaurants
Friendly/attentive daytime staff
Some rooms comfortable and newly renovated
Good value / cost-benefit for many guests
Breakfast praised in several reviews
Cons:
Poor cleanliness: old/soiled towels, sheets not properly changed, mold
Maintenance problems: broken lights, curtains, stains, infiltration
Inconsistent service at night; rude or unhelpful reception
No 24h water availability and towels not provided in-room
Breakfast inconsistency and limited variety for some guests
Parking issues

Categories

Cleanliness
6.5
Multiple complaints about hygiene: old/stained towels, sheets not properly changed (false eyelashes found), mold and infiltration in rooms, reports of cockroaches. Cleanliness is below expectations.
Service
8.8
Mixed service reports: several mentions of attentive and welcoming staff and quick help during daytime; however, complaints about rude or unhelpful night receptionists and slow resolution of issues (e.g., lighting, water). Overall service is generally positive but inconsistent.
Location
9.8
Consistently praised: excellent location near the beach, restaurants and attractions. Some guests noted pedestrian crossing/access to the beach could be improved, but location is a clear strength.
Room Quality
8
Mixed room quality: reports of comfortable beds, large rooms and some newly renovated installations, but also issues such as broken curtains, missing headboards, burned-out lights, lack of blankets and visible wall stains. Overall acceptable but with maintenance problems.
Amenities
7
Problems reported with basic amenities: no 24h availability of bottled or drinking water, towels not left in rooms (must request), occasional lack of items in-room and limited parking. Amenities are functional but inconsistent.
Value for Money
9
Several guests mention good cost-benefit and positive price perception despite issues. For many, the strong location and decent facilities deliver good value.
Food and Beverage
7.8
Conflicting feedback on breakfast: some guests call the breakfast weak and limited, others praise a super-varied breakfast. Food offering quality appears inconsistent across stays.
Overall Experience
9.5
Overall a mixed but generally positive experience driven by excellent location, friendly daytime staff and good value; however, maintenance and hygiene issues and inconsistent night service negatively impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-09 05:56

Property Description

City Views and Outdoor Pool
Located just 700 meters from Ponta Negra Beach, Ilusion Hotel offers stunning views of the city and a refreshing outdoor swimming pool for guests to unwind and relax.

Comfortable Rooms with Modern Amenities
The 4-star hotel provides air-conditioned rooms with free WiFi, private bathrooms, flat-screen TVs, and cozy bedding. Some units even feature a terrace for guests to enjoy the beautiful surroundings.

Convenient Services and Nearby Attractions
Guests can enjoy room service and a 24-hour front desk for assistance. The hotel's proximity to Via Costeira Beach and Arena das Dunas makes it an ideal choice for travelers looking to explore the area.

Book your stay at Ilusion Hotel now for a memorable experience in Natal!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 3332 reviews
Cleanliness: 6.5
Service: 8.8
Location: 9.8
Room Quality: 8
Amenities: 7
Value for Money: 9
Food and Beverage: 7.8
Overall Experience: 9.5
N
Natecio • solo_traveller • br
10
2026-10-13 • via Nuitee
F
Felipeam94 • solo_traveller • br
9
2026-10-13 • via Nuitee
R
Radson Rafael • family_with_children • br
5
2026-10-13 • via Nuitee
J
Joanita • solo_traveller • br
7
Minha opinião
Pros:

Atendiment e localização

Cons:

Piscina suja em pleno feriado !

2026-10-13 • via Nuitee
R
Rafael • family_with_children • br
1
Não foi boa.
Pros:

A localização e o café da manhã são muito bons, recomendo somente por essa por isso.

Cons:

Acomodação péssima, estrutura dos quartos péssima, aparelhos de ar condicionado com defeito e quartos, hotel e acomodação com falta de manutenção. Não valeu o preço pago.

2026-10-13 • via Nuitee
J
Josivaldo • family_with_children • br
7
2026-10-13 • via Nuitee
M
MARLON • family_with_children • br
7
Pros:

Quarto limpo, confortável e organizado

Cons:

É hotel, flat, condomínio… não tem muita organização na parte dos funcionários, não oferece nenhum serviço de quarto e as garagens não tem controle, a diária oferece uma vaga mas você chega e está tudo cheio e você tem que deixar o carro fora. Péssimo nisso. Ao sair é preciso deixar a chave na recepção pois não há outra. Nem parece uma recepção de hotel na verdade.

2026-10-12 • via Nuitee
R
rafaela_mrm • solo_traveller • br
10
Pros:

O café da manhã é excelente, vale muito a pena e os quartos são bastante espaçosos

2026-10-11 • via Nuitee
J
Juliana • solo_traveller • br
10
2026-10-11 • via Nuitee
C
Cordiniz • solo_traveller • br
10
2026-10-09 • via Nuitee
J
Jose Jackson Pereira De Medeiros • couple • br
7
2026-09-19 • via Nuitee
L
Luciana Sobreira • couple • br
10
LOCALIZAÇÃO PERFEITA: BARES, RESTAURANTES, DOCERIAS, FARMÁCIAS E A PRAIA MUITO PRÓXIMA
Pros:

café da manhã excelente, aberto ao público também em sistema de self service, limpeza impecável, colaboraores gentis e atenciosos

Cons:

a internet e consequentemente a tv não funcionou

2026-09-16 • via Nuitee
C
Carlos Alberto • couple • br
10
2026-09-15 • via Nuitee
U
Ubiratan • solo_traveller • br
8
2026-09-15 • via Nuitee
M
Marcos Henrique • couple • br
6
Mais ou menos
Pros:

Café da manhã
Vista
Localização

Cons:

Quarto com mofo
Banheiro com um tapete só
Toalhas não a disposição
Travesseiros muito desconfortável

2026-09-15 • via Nuitee
D
Diego • couple • br
1
Extremamente Péssima!
Pros:

Tudo péssimo, não recomendo!

Cons:

Tudo péssimo, não recomendo! Dificuldades na recepção e ao entrarmos no quarto, tinha infiltrações na parede, as camas estavam utilizadas, com cabelos, e lençóis bagunçados. No banheiro o sabonete utilizado, colocado em cima da embalagem. Péssima experiência!! Não havia outro quarto disponível, nem camareiras para tentar adequar o quarto para uso! A única opção da recepção foi cancelar a nossa hospedagem e procurarmos outro lugar de última hora pra nos hospedarmos e com muita dificuldade e pagando absurdamente mais caro (Por ser de última hora), felizmente conseguimos em outro hotel.

2026-09-15 • via Nuitee
V
VALDEIR CLEMENTE JÚNIOR • solo_traveller • br
10
Pros:

Sem comentários

Cons:

Sem comentários

2026-09-14 • via Nuitee
M
morais • family_with_children • br
6
muito decepcionante
Pros:

caiu muito a qualidade dos serviços

Cons:

o café a manhã esta ,muito ruim

2026-09-12 • via Nuitee
D
Diego • family_with_children • br
5
traumático não ter como tomar banho.
Pros:

localização

Cons:

não
tinha toalhas para tomar banho

2026-09-12 • via Nuitee
T
Thayná • couple • br
3
Decepcionante
Cons:

Não tinha Wi-Fi, a TV não pegava, o ar condicionado do quarto estava pingando

2026-09-12 • via Nuitee