Mercure Newport Hotel

Hotels
•
Accor
9 (278 reviews)
Chartist Tower, Upper Dock Street, Newport, Wales, NP201DW , Newport , GB
44-16-33837700

listing image 1
Show all photos

Facilities

Lot hours - 24 hours
No single-use plastic straws
No single-use plastic stirrers
No single-use plastic water bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
Elevator
Conference space
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable room
Good breakfast
Cons:
Issues with room cleanliness
Complaints of additional charges
Mixed reviews on food quality

Categories

Cleanliness
8.58
Generally clean, although some rooms noted as tired or poorly maintained.
Service
9.55
Staff were friendly and helpful, providing good service throughout the stay.
Location
9.59
Great location with lovely views.
Room Quality
8.54
Rooms comfortable for most stays, though some mentioned issues with cleanliness and wear.
Amenities
8.57
Amenities were sufficient, though some areas for improvement noted.
Value for Money
9.03
Good value overall, but issues with additional charges after checkout.
Food and Beverage
8.58
Breakfast was good, but other meals had mixed reviews.
Overall Experience
9.55
Generally a positive experience with minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 14:57

Property Description

Welcome to Mercure Newport Hotel, your perfect escape in the heart of Newport.

Fitness and Recreation
Stay active with our 24-hour fitness center, ensuring you maintain your workout routine while away from home.

Dining Excellence
Savor delightful culinary experiences at NP20 Bar & Kitchen, where a full breakfast and contemporary bar options await for your enjoyment.

Modern Comforts
Retreat to one of our 135 stylish guestrooms, featuring Select Comfort beds with Egyptian cotton sheets and modern amenities like Smart TVs and complimentary Wi-Fi to keep you connected.

Experience a delightful stay in Newport. Make your reservation today!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

9
Based on 278 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.55
H
Harmony
10
Pros:

Enjoyed the breakfast buffet. Enjoyed my stay, loved the view!

2025-10-12 • via Nuitee
J
Jessie
8
Pros:

Clean room

2025-10-10 • via Nuitee
P
Philip • friends
4
Pros:

Basic business hotel.

2025-10-10 • via Nuitee
S
Sarah
4
Pros:

Not the hotels fault but when we arrived every street was covered in police to prevent fights between football fans, this was happening at the pub across the road. On arrival the hotel looks nice. The receptionist spoke very fast and didn't seem to want to make conversation. the room is basic, it has what you need and the room is very warm. Lovely view too. Was let down by poor cleaning. The bedding became loose which uncovered what I'm hoping was a huge coffee stain under the sheets, it was on a mattress topper easy to remove and change over. The shower is powerful so much that water ends up outside of the shower, there was old dirt coming away from the bottom of the glass on the shower too. Good to stay if you want something cheap to get to Cardiff central. We had breakfast on the last morning, selection was good and enjoyable. Recommend to check when match days are happening to avoid being caught up in local fights.

2025-10-06 • via Nuitee
S
Sightsee67841522638 • Business
10
Great service!!
Pros:

These amazing members of staff have been so kind and caring, they were very talkative and very approachable would highly recommend coming here!!

2025-10-02 • via Tripadvisor
S
Sonia
10
Pros:

Train station and shops close

2025-10-02 • via Nuitee
K
Kelly
10
Pros:

Very welcoming staff, nice rooms and facilities

2025-10-02 • via Nuitee
N
nazanin05 • Solo travel • gb
10
Great work hotel
Pros:

Room was comfortable.. everything you need for a work stay. Staff very friendly and helpful. Good breakfast.. thank you Prabha

2025-09-26 • via Tripadvisor
L
L7693FYsteve • Business • gb
10
Great hotel in a good location
Pros:

Great hotel. Lovely room with a comfortable bed. Great view. Breakfast was also good with a decent choice of items. Staff were pleasant and friendly.

2025-09-25 • via Tripadvisor
S
Steven
10
Pros:

Great hotel with comfortable and modern room, great view over the river from the top floor. Staff were friendly and helpful. Breakfast had the usual selection of items. Decent location in the town centre.

2025-09-25 • via Nuitee
A
Alan
6
Quiet, clean, but getting shabby.
Pros:

The rooms are now a little run down. The sink was chipped, plenty of scuff marks everywhere. I had a junior suite and the sofa area was missing a small table to make it functional. Overall the stay was quiet and clean, but this place is starting to feel shabby.
You can park in the nearby shopping center car park, but it would be nice if the Mercure could validate parking, or at least provide preferential rates.

2025-09-24 • via Nuitee
N
Neil
10
Pros:

Reception person was lovely very helpful
She was really efficient and a excellent advert for your hotel

2025-09-22 • via Nuitee
G
Gagandeep
8
Pros:

Air conditioning was not good

2025-09-22 • via Nuitee
8
888nesana • Family
10
Will book this hotel, the next time we come to Newport.
Pros:

The breakfast was good, staff were very helpful. We were well looked after by Kulan and Praba. Menu was good. Had good variety.

2025-09-21 • via Tripadvisor
O
Oliver • partner
10
Pros:

A great, modern and clean hotel in central Newport with great views over the city.

2025-09-21 • via Nuitee
D
David
10
Excellent choice
Pros:

This hotel is amazing. Really modern comfortable room, excellent beds and facilities. So convenient for Newport town centre, train, bus, car park, shops and restaurants. Staff are really friendly and helpful.

2025-09-20 • via Nuitee
C
Christopher
10
Pros:

Fantastic hotel, cracking staff. A really comfortable stay.

2025-09-18 • via Nuitee
S
Stephen
10
Pros:

Clean, staff pleasant, good nights sleep.

2025-09-15 • via Nuitee
R
Rhys • friends
8
Pros:

Staff at the hotel were excellent and the facilities are great, not being able to plug anything into the TV was an issue and the recommended parking was full so had to park a fair bit away from the hotel

2025-09-15 • via Nuitee
J
Julie
10
Pros:

As someone born in Newport, I really appreciated seeing the references to the Transporter Bridge throughout the hotel.
The staff are wonderful, so helpful and friendly.
The rooms and beds are comfortable and as two women guests we felt very safe

2025-09-15 • via Nuitee