TownePlace Suites by Marriott Grand Rapids Airport Southeast

Hotels
•
TownePlace Suites by Marriott
8.7 (389 reviews)
4850 Town Center Drive SE , Grand Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great amenities
Good value
Cons:
Noise disturbances
Poor bedding quality
Management response to issues

Categories

Cleanliness
8.28
Clean and well located, however some rooms experienced issues like cigarette smoke.
Service
9.25
Friendly staff and good check-in experience, though management response to issues was lacking.
Location
8.79
Convenient location near the airport, but some complaints about noise and disturbances.
Room Quality
7.74
While some rooms were clean and spacious, many reviews commented on poor quality of bedding.
Amenities
8.77
Great amenities including kitchenette, free airport shuttle, and indoor pool.
Value for Money
8.73
Good value for the price, although some experiences may vary based on room quality.
Food and Beverage
9.28
Great complimentary breakfast and overall good food options.
Overall Experience
8.75
Overall a positive experience with some room for improvement in cleanliness and management response.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:34

Property Description

Convenient Location:
Located in Grand Rapids, TownePlace Suites by Marriott Grand Rapids Airport Southeast is close to Calvin College and Forest Hills Fine Arts Center, offering easy access to nearby attractions.

Modern Amenities:
This 3-star hotel provides a 24-hour front desk, a business centre, and free WiFi for guests' convenience. Enjoy the indoor pool, fitness centre, and complimentary shuttle service during your stay. Selected rooms feature a kitchenette equipped with a fridge, dishwasher, and oven for added comfort.

Nearby Attractions:
Explore nearby Aquinas College and Frederik Meijer Gardens, with Gerald R. Ford International Airport just 2 km away. Experience comfort and convenience at TownePlace Suites by Marriott Grand Rapids Airport Southeast.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.7
Based on 389 reviews
Cleanliness: 8.28
Service: 9.25
Location: 8.79
Room Quality: 7.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 8.75
M
Maria • couple • us
10
Would stay here again. Comfortable & accomodatimg.
Pros:

I was not expecting our room to have a full Kitchenette. The beds were very comfortable.

Cons:

A little noise from people walking across the floors above us.

2026-01-22 • via Nuitee
K
Kirsten • family_with_children • us
10
Good hotel for a good price. Would stay here again.
Pros:

Gas station right there. Great breakfast included. Indoor pool. Free bottled water each day. Complete kitchen in suite. Smart TVs and comfortable beds.

Cons:

The water pressure in the shower could’ve been better but it is a big hotel.

2026-01-19 • via Nuitee
S
Suresh • family_with_children • us
10
2026-01-19 • via Nuitee
A
Adriana • couple • us
8
Very good
2026-01-19 • via Nuitee
T
Tamara • couple • us
10
Cons:

Waterproof mattress pad is very uncomfortable to sleep on.

2026-01-19 • via Nuitee
A
Alondra • couple • us
10
Beds are supper comfy
Pros:

It was very clean and friendly good spot

2026-01-14 • via Nuitee
K
Ken • couple • us
10
2026-01-14 • via Nuitee
M
Megan • solo_traveller • us
10
2026-01-04 • via Nuitee
M
michael • solo_traveller • us
5
Pros:

Your nite guy put renewing my room on the morning guy then morning guy tryied to put renewing my room on the manager an your bed an pillows sucked REPLACE THE PILLOWS MAN WOW

2025-12-23 • via Nuitee
Z
Zachary • couple • us
10
It was fun to stay for the girlfriends bday weekend
Pros:

Nice people all around and nice rooms

2025-12-11 • via Nuitee
L
Laura • couple • us
8
Lovely although there was some confusion about the shuttle. I had to take an expensive cab
Pros:

Clean and well located

Cons:

Motion light on the bathroom

2025-12-09 • via Nuitee
S
Stephan • family_with_children • it
1
2025-12-08 • via Nuitee
D
Daniel • couple • us
10
Very impressed with the modern style, cleanliness and friendliness of the staff. We will return
Pros:

Very clean and welcoming

2025-11-28 • via Nuitee
L
Lisbet • couple • us
10
2025-11-22 • via Nuitee
S
Samantha • solo_traveller • us
6
Pros:

Location.

Cons:

Could smell cigarette smoke in my room.

2025-11-10 • via Nuitee
C
Christine • couple • us
7
Hotel was very clean. Was not happy with the hockey team of kids running up and. down the halls
Pros:

Very good

2025-11-10 • via Nuitee
Юрій • family_with_children • ua
8
2025-11-06 • via Nuitee
3
390mattn • Business
2
Smells of weed, disruption, poor quality
Pros:

I’ve stayed in hotels over 75 nights per year for business travel, and this experience stands out for all the wrong reasons.

The room itself was clean (in spite of the strong marijuana smell throughout hotel hallways), and the location near the airfield was convenient with friendly check in staff. Unfortunately, the bed and pillows were subpar (1-star quality), and the real trouble started in the evening. At 7 p.m., I witnessed police outside my door handling an eviction of a long-term guest with dogs. The noise and activity went on for 2 hours, and I was told by the front desk that this was a routine eviction.

Later, around 11 p.m., a man came to bang on the same door repeatedly, yelling and agitated. He was clearly part of the evicted group, and the front-desk attendant, working alone, was understandably scared. I ended up sitting with her until police arrived around midnight.

The hotel general manager’s response to the situation the next morning was less than professional. He offered only 5,000 points as compensation, which was woefully insufficient given the extent of the disruption. I explained my frustration, but he brushed off the incident and said it “didn’t involve me.”

While the front desk staff did their best, the lack of support from management left me with a very poor impression. Avoid room 302 and, frankly, this hotel. Poor response to a safety and disruption issue.
Photo attached for room proximity as described.

2025-10-29 • via Tripadvisor
T
Trace • family_with_children • us
7
2025-10-29 • via Nuitee
S
Suze • couple • us
8
2025-10-29 • via Nuitee