TownePlace Suites by Marriott Grand Rapids Airport Southeast

Hotels
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TownePlace Suites by Marriott
8.7 (458 reviews)
4850 Town Center Drive SE , Grand Rapids , US
+1 616-512-8300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great amenities
Good value
Cons:
Noise disturbances
Poor bedding quality
Management response to issues

Categories

Cleanliness
8.28
Clean and well located, however some rooms experienced issues like cigarette smoke.
Service
9.25
Friendly staff and good check-in experience, though management response to issues was lacking.
Location
8.79
Convenient location near the airport, but some complaints about noise and disturbances.
Room Quality
7.74
While some rooms were clean and spacious, many reviews commented on poor quality of bedding.
Amenities
8.77
Great amenities including kitchenette, free airport shuttle, and indoor pool.
Value for Money
8.73
Good value for the price, although some experiences may vary based on room quality.
Food and Beverage
9.28
Great complimentary breakfast and overall good food options.
Overall Experience
8.75
Overall a positive experience with some room for improvement in cleanliness and management response.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:34

Property Description

Convenient Location:
Located in Grand Rapids, TownePlace Suites by Marriott Grand Rapids Airport Southeast is close to Calvin College and Forest Hills Fine Arts Center, offering easy access to nearby attractions.

Modern Amenities:
This 3-star hotel provides a 24-hour front desk, a business centre, and free WiFi for guests' convenience. Enjoy the indoor pool, fitness centre, and complimentary shuttle service during your stay. Selected rooms feature a kitchenette equipped with a fridge, dishwasher, and oven for added comfort.

Nearby Attractions:
Explore nearby Aquinas College and Frederik Meijer Gardens, with Gerald R. Ford International Airport just 2 km away. Experience comfort and convenience at TownePlace Suites by Marriott Grand Rapids Airport Southeast.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 458 reviews
Cleanliness: 8.28
Service: 9.25
Location: 8.79
Room Quality: 7.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 8.75
E
Everts • family_with_children • us
10
Pros:

Staff...very professional...

Cons:

More Parking was needed

2026-10-29 • via Nuitee
K
Kirsten • couple • us
10
2026-10-26 • via Nuitee
M
Mary • couple • us
9
2026-10-25 • via Nuitee
T
tamara • couple • us
1
Pros:

The noise level at the fire pits were extremely , extremely noisy. Most terrible experience I have ever had! No sleep. Do not support protesters. This was terrible for anyone who stayed there! We had everyone stay from a wedding there and we all had a terrible night!

Cons:

Do not bring in protestors to a public hotel, rude! See above!

2026-10-20 • via Nuitee
R
Robert • couple • us
9
2026-10-14 • via Nuitee
N
Nataly • couple • ca
8
I enjoyed my stay and it was only for a night. I loved the cleanliness and price was very reasonable coming from Canada.
Pros:

I loved that it was very clean and tidy!!

Cons:

The only thing I can say is the pool wasn’t heated

2026-10-12 • via Nuitee
T
Tanasha • solo_traveller • us
9
2026-10-08 • via Nuitee
A
Alma • family_with_children • us
10
The staff was awesome and the hotel was very clean.
Pros:

Customer service and cleanliness. The hotel was very accommodating and had a great atmosphere.

Cons:

The room that I actually booked was given away. I had to stay in a room that I did not book. I booked a room with 2 queen beds. The one bedroom did have a sofa bed. The staff stated it was an upgrade. I wished I still have had 2 queen versus a one bedroom.

2026-10-08 • via Nuitee
A
Alan • solo_traveller • us
9
2026-09-12 • via Nuitee
J
Jeannine • solo_traveller • us
5
Would not stay at this location again.
Pros:

Front desk staff and shuttle driver Mustafa were friendly. Room had a walk-in shower.

Cons:

Kitchen was a small counter space with old coffeemaker and garbage disposal that didn’t work; lights stayed on for a hard-wired duration; poor quality bed linens; housekeeping removed bar of soap from bathroom and dishcloth from kitchen and didn’t replace empty tissue box; airport shuttle was difficult to board and exit due to 3-4’ distance from floor to ground. At checkout, the hotel added $4.99 per day for cell phone use and $4.99 per day for Tablet use, even though booking site specified wi-fi in each room. I refused to pay the wi-fi charges.

2026-09-03 • via Nuitee
L
Linda • extended_group • us
10
Pros:

staff friendly, hotel shuttle to & from airport. Breakfast had a great variety

Cons:

No complaints

2026-08-30 • via Nuitee
C
Cecilia • couple • us
9
2026-08-30 • via Nuitee
A
Arthur • couple • us
1
Hotel staff needs to take a continuing education course in hospitality management.
Cons:

Condition of the room was substandard. See attached images of the poor condition: 1. Evidence of water intrusion and likely mildew or mold. 2. Filthy broken dishwasher 3. Broken sofa 4. Stains on sofa 5. Mold or mildew bathroom 6. Seriously substandard accommodation!

2026-08-29 • via Nuitee
V
velasco • family_with_children • us
5
To the defense of the person who checked us in, it was his first time working the front area.
Pros:

The breakfast was perfect for us for a quick delicious coffee which was all we had time for. We chose the Marriott for the location since we had a flight out of GRR airport. This was perfect.

Cons:

The first two rooms we were given keys for our stay already had guests occupying those rooms😳😬🤦🏻‍♀️. The pull out sofa bed in my room we were finally were given, rolled out to the foot of the queen bed which made it difficult to use the restroom during the night. Luckily we only stayed one night.

2026-08-25 • via Nuitee
K
Kayla • couple • us
9
2026-08-18 • via Nuitee
J
Jeffrey • family_with_children • us
10
2026-08-17 • via Nuitee
S
STEPHEN • solo_traveller • us
10
2026-08-17 • via Nuitee
R
Ryan • family_with_children • us
7
2026-08-16 • via Nuitee
D
Dishan • solo_traveller • ca
10
2026-08-11 • via Nuitee
R
Ringler • family_with_children • us
9
Pros:

Nice and clean

Cons:

Location

2026-08-03 • via Nuitee