Suzhou Sun Plaza Hotel

Hotels
8.1 (246 reviews)
No.111 Shang Tang Road , Suzhou , cn

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Prime, central location near metro and shopping
Clean and spacious rooms with comfortable beds and good views
Helpful/friendly staff reported by many
Free washer/dryer and convenient nearby mall/supermarket
Good value for money
Cons:
Persistent tobacco/second-hand smoke smell in and near rooms/lifts
Some rooms/areas feel dated; dirty carpet reported
Inconsistent service — rude or slow check-in reported
Breakfast quality is poor or not as expected for some guests
Noise from main road for some rooms

Categories

Cleanliness
7.2
Mixed mentions — many guests called rooms 'clean' but several reports of old rooms, dirty carpet (moquette sporca) and persistent tobacco/second-hand smoke odor lowered the score.
Service
7.6
Mixed service feedback — multiple comments praise friendly/helpful staff, but there are notable complaints about rude/unhelpful check-in staff and slow/problematic check-in in the evening.
Location
9.3
Consistently excellent — many reviews highlight prime location near metro, shopping malls, Qilishantang/Seven Mile Canal and easy access to attractions.
Room Quality
7.8
Generally comfortable (spacious rooms, comfortable beds, good views, good water pressure) but some guests note dated rooms and wear, and smoke issues affecting room quality.
Amenities
8.4
Useful amenities noted (free washer/dryer, nearby large malls and supermarket, convenient transport access); limited mention of other on-site facilities.
Value for Money
8.6
Multiple guests explicitly remark on good cost-quality ratio; location and room size contribute to perceived good value despite some shortcomings.
Food and Beverage
6.8
Several complaints about breakfast quality (basic/poor, unexpected/not included on booking) and at least one guest describing breakfast as primarily Asian — overall weaker area.
Overall Experience
9.1
Overall positive stay driven by outstanding location, generally clean and comfortable rooms and mostly helpful staff; some service and breakfast/cleanliness issues noted but do not dominate guest impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:19

Property Description

Modern Accommodation in Suzhou

Convenient Location: Situated just 350 meters from Shi Lu Station, with popular attractions like Lingering Garden and Hanshan Temple nearby.

Comfortable Rooms: Each room is equipped with a kettle, bathrobes, slippers, and free toiletries for your convenience.

Business-Friendly: The hotel features a 24-hour front desk and a business centre with a spacious meeting room accommodating up to 200 people.

Book your stay at Suzhou Sun Plaza Hotel now for a memorable experience in Suzhou!

Important information:

Please kindly note that in order to prevent the spread of the novel coronavirus pneumonia, Central air conditioning has been suspended until further notice. Breakfasts are now provided in the form of set meals.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 246 reviews
Cleanliness: 7.2
Service: 7.6
Location: 9.3
Room Quality: 7.8
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 6.8
Overall Experience: 9.1
I
IKOMA • solo_traveller • jp
8
満足です
Pros:

地下鉄の駅に近くて便利

Cons:

冷蔵庫がない

2026-08-25 • via Nuitee
I
Ivana • couple • si
5
Pros:

Location was great - it was next to multiple malls, pedestrian streets and food places, the main city attractions were also within a 20 min ride by DiDi. AC was good.

Cons:

The staff were annoyed with us as foreigners not understanding chinese, the curtains didn't close all the way and weren't clean, the bathroom was clean but the cigarette smell kept coming from the air vents. The room also had very bad soundproofing.

2026-08-09 • via Nuitee
Z
Zevolini • solo_traveller • it
10
2026-08-08 • via Nuitee
J
Jean Christophe • solo_traveller • fr
9
2026-08-05 • via Nuitee
L
Lakhbir singh Xiulan Wu • couple • nz
10
2026-07-25 • via Nuitee
T
Tatiana • couple • ru
10
2026-07-19 • via Nuitee
I
Iviglia • family_with_children • it
10
Bellissimo
Pros:

Hotel in posizione fantastica, vicino ai posti turistici piu' famosi e ai centri commerciali piu' belli.
Colazione buona, ottimo il servizio lava-asciuga gratis.
Rapporto costo qualita' ottimo.
Pienamente soddisfatti

2026-07-17 • via Nuitee
M
Mami • extended_group • fr
6
C’était correct.
Pros:

Le personnel parle bien l’anglais

Cons:

Ça sent du tabac dans l’ascenseur. Le petit déjeuner étais asiatique.

2026-07-13 • via Nuitee
C
Claudius • couple • nl
7
2026-07-06 • via Nuitee
A
Alessia • couple • it
10
2026-06-29 • via Nuitee
A
Aaron • solo_traveller • ie
10
Clean, comfortable in a great location
Pros:

Clean
Comfortable beds
Great location
Helpful staff

2026-06-18 • via Nuitee
M
Meesiam100 • solo_traveller • sg
9
Pros:

Good location, clean room

2026-06-07 • via Nuitee
M
Meesiam100 • solo_traveller • sg
10
Pros:

Peefect location, clean room

Cons:

Hotel has seen better days

2026-06-07 • via Nuitee
J
Jessica • extended_group • nl
9
Nice stay for visiting Suzhou
Pros:

Location is great! Just a few minutes walk from Qilishantang and right next to Mix C mall. Metro station is just a 2 minutes walk.
Staff was friendly and helpful.

2026-06-03 • via Nuitee
T
Tan • solo_traveller • my
8
Family trip
Pros:

Everything.....

Cons:

No....

2026-06-01 • via Nuitee
I
IKOMA • solo_traveller • jp
10
満足でした
Pros:

立地が良い

Cons:

特に無し

2026-05-26 • via Nuitee
C
Cassandra Jo • family_with_children • cl
10
Excelente
2026-05-23 • via Nuitee
P
pavi • solo_traveller • it
7
Third time here
Pros:

The hotel is clean and the rooms have nice views

Cons:

Pity my "neighbor" was smoking most of time and I could smell its bad smell from my room..

The staff the last day was very kind; the staff during the check-in was very rude and unpleasant, and they can't deal with Booking website after 5pm. They can't even login... Long check-in time this time and not helpful staff that evening.

I thought the breakfast was included, but they don't provide this option on Booking.com.
The first night I paid but it's definitely not worth it. Very bad and basic breakfast. It's full of coffee shops nearby, you'd better go there.

2026-05-11 • via Nuitee
羊羊 • solo_traveller • tw
10
2026-04-28 • via Nuitee
S
Sergey • couple • ru
9
Отличная локация для знакомства с Суджоу
Pros:

Отличное расположение отеля. 5 минут от метро, легко прогуляться до каналов и пешеходной улицы. Рядом много кафе и удобно добираться на метро до достопримечательностей.

Cons:

Комфорт базовый, но мы сюда приезжаем за красотой города. Она рядом с вами или вам удобно отсюда добираться.

2026-04-26 • via Nuitee