Aloft by Marriott Knoxville West

Hotels
Aloft
8.4 (583 reviews)
364 Lovell Road , Knoxville , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Issues with cleanliness
Cramped rooms

Categories

Cleanliness
7.61
There were multiple reports of being unclean, including hair and toenail clippings found in the room.
Service
9.08
The staff was consistently described as friendly and helpful, contributing positively to the overall experience.
Location
8.62
The hotel is conveniently located for access to local shops and dining.
Room Quality
8.07
Rooms were noted as comfortable, but some reviews mentioned cramped spaces and issues with the shower.
Amenities
8.6
Amenities like the pool and gym were positively received, although some issues were mentioned.
Value for Money
8.56
The hotel was deemed worth the money, providing what guests needed for their stay.
Food and Beverage
8.11
Although some guests wished for breakfast to be included, there were positive mentions of food options nearby.
Overall Experience
8.58
Overall, guests expressed a very positive experience, recommending the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:59

Property Description

Modern Accommodation with Convenient Amenities

Aloft Knoxville West offers a contemporary stay just 22 km from the University of Tennessee. Guests can enjoy a seasonal outdoor pool, fitness centre, and free WiFi. Stylish Rooms with Pool Views are available, each equipped with a coffee machine. Indulge in American cuisine at the on-site restaurant, with options for dairy-free, vegan, and gluten-free diets. For recreation, there's a sun terrace and billiards. Convenient Location for Exploring attractions like University of Tennessee Neyland Stadium and Knoxville Convention Center. Make your stay in Knoxville memorable by booking with Aloft Knoxville West.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 29, 2027
Bar is closed from 2026-11-26 until 2026-11-26
Bar is closed from 2026-12-25 until 2026-12-25
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYS

Location

Guest Reviews

8.4
Based on 583 reviews
Cleanliness: 7.61
Service: 9.08
Location: 8.62
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
J
justinlI9644UD Solo travel
10
Great Place!
Pros:

Jessica was amazing and accommodating. She had an awesome attitude and gave me pointers for my stay. She set the scene for an awesome evening.

The bartender, Emily I believe, was a very sweet girl and was prompt with any orders as well as being professionally friendly.

2026-08-23 via Tripadvisor
R
robinson solo_traveller us
9
2026-08-17 via Nuitee
E
Experience559902 Couples
10
Norell
Pros:

Thank you Norell Yancey for your excellent hospitality! We will strongly recommend Aloft to our friends and family because of your kindness and your knowledge of the computer system enabling you to help us and your guests with the checking in/out process when there were internet issues at the hotel.

2026-08-16 via Tripadvisor
S
samuelpH4265YQ Family
10
the best hotel and the best workers
Pros:

Ben and Jessica are two very good workers they are very kind and they are the best workers

2026-08-15 via Tripadvisor
M
Monica solo_traveller us
10
Pros:

Friendly, professional staff, comfortable beds, and pet friendly.

Cons:

No microwave in the rooms.

2026-08-13 via Nuitee
J
jordanjO6867AR Business
10
Renewing
Pros:

From the moment I arrived I was greeted with excellent service from Ben at the front desk. He made the check in process an amazing experience which carried over throughout my stay. The gym was great, the bar and food was great, and they things to do are in walking distance. I highly recommend and will be back if I’m ever in the area again.

2026-08-10 via Tripadvisor
B
Buckeye4ever solo_traveller us
10
Pros:

Ben on front desk did a great job

2026-08-10 via Nuitee
S
samjalyste Family Morrisville, North Carolina
10
Very nice and a good price
Pros:

The lobby was laid out with a nice bar area and even a pool table. Staff was welcoming and helpful. The room was nice and also clean. Very good at a lower price than many in the area.

2026-08-02 via Tripadvisor
A
ashleykN2101FH Friends getaway
10
Wonderful stay!
Pros:

Excellent place to stay! Courteous and respectful staff, rooms are clean and tidy, beds are soft and comfortable, and a nice bar to hang out and chill.

2026-07-28 via Tripadvisor
D
danielwZ3236XN Business
10
Aloft Experience
Pros:

I have been a long standing customer here in Knoxville, Tn at the Aloft for over 6 years now. The staff is absolutely amazing and very accommodating. Ashley has been amazing for when I need any type of help with bookings things needed etc. Katrina in marketing has also taken care of any requests or far out bookings that I may need. Website is very easy but getting to know the people there is awesome. They are the ones who make it happen and make it special.
They bring in live music, pool parties, karaoke and singo for the guests.
The food is great from the appetizers to the pizza.
The bar is amazing and you always get to meet new mostly smiling faces.

2026-07-28 via Tripadvisor
K
K5267NMamandaj Friends getaway
10
Great last minute find!
Pros:

Has a modern feel, liked it because it was pet friendly I didn't have my pet but good to know. Ben was very friendly and helped us find the best available rate. Excellent customer service!

2026-07-28 via Tripadvisor
K
kennygG5784RL Solo travel
10
need ac in the lobby
Pros:

Stayed and went to a live music event. The bar area was nice and the bartender Brian was great. I got the chance to meet the management team, Matt, Ashley, and Katrina. everyone was amazing. only major issue i had was the fact that the lobby was blazing hot. the ac didn't seem like it was working at all.

2026-07-23 via Tripadvisor
3
332Candice Family
10
Hospitality
Pros:

I was greeted by Jessica at the front desk after a 9 hour drive and and a two day move. Jessica’s warmth and kindness was exactly what I needed. She is absolutely amazing and she is exactly what hospitality should look like. Thank you Jessica for amazing and outstanding customer service.!!!

2026-07-19 via Tripadvisor
B
Bethany solo_traveller us
8
2026-07-17 via Nuitee
A
Andres couple us
10
2026-07-14 via Nuitee
J
John couple us
6
2026-07-14 via Nuitee
G
Glover solo_traveller us
7
No thank you you have a great day
Pros:

Concept but bar menu could be better

Cons:

The cleaning staff has to be trained about the black mold growing around the shower area

2026-07-13 via Nuitee
J
James couple us
4
Cons:

TV would not work. Light over the sink didn't work.

2026-07-10 via Nuitee
S
Spencer solo_traveller us
8
2026-07-10 via Nuitee
S
Stephanie couple us
4
We wont be staying here again.
Pros:

The lady we worked with when we checked in at the front desk was really helpful. Our first room was not accessible as the battery to the door did not work, so we went back down and the lady at the check in desk was able to get us to another room quickly.

Cons:

The beds were uncomfortable, the ac did not work, the water pressure in the sink was really bad, and the location was difficult to get to.

2026-07-04 via Nuitee