WoodSpring Suites Detroit Madison Heights

Hotels
•
WoodSpring
6.8 (199 reviews)
32400 Stephenson Highway , Madison Heights , US
+1 248-607-6230

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Pets allowed
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Central location convenient for Metro Detroit
Good value/room rate, especially with kitchenette
Some rooms spacious with kitchenette
Staff described as friendly and accommodating in some reviews
Cons:
Extremely serious safety/security breach (unauthorized access to room) and dismissive staff/management response
Strong unpleasant odor in some rooms (cooking oil smell)
Cleanliness issues: dirty elevator, unswept floors, broken sink in one room
Missing amenities: no in-room coffee and lacking basic kitchen supplies
Booking/room assignment errors (received one bed instead of two)
Poor night staffing/service reported

Categories

Cleanliness
4.4
Multiple reviews mention strong unpleasant odor (like old cooking oil), an overall feeling that rooms were not clean, dirty elevator buttons, and floors that felt unswept; one review noted a very clean, spacious room, but overall cleanliness is below average.
Service
3.5
Service is mixed but skewed negative: a very serious security incident where staff reactivated a previous guest's key and staff/management were dismissive; other reviews note friendly, accommodating staff, but the safety response critically lowers the service rating.
Location
10
Consistently described as centrally located and convenient for Metro Detroit; location is a clear strength.
Room Quality
6.5
Rooms are described as spacious with kitchenettes in some units, but problems cited include broken sink handle, odd smells, hard floors feeling unswept, and booking mistakes (received one bed instead of two), giving a mixed but slightly below-good quality.
Amenities
8.5
Kitchenette services are a positive (adds value), though guests noted missing basic kitchen supplies and no in-room coffee; overall amenities are good but somewhat incomplete.
Value for Money
10
Several reviews explicitly state the room rate was very good for the area and for having a kitchenette; value was repeatedly described as on par or better for the price.
Food and Beverage
8
Limited direct commentary: kitchenette enables self-catering (positive), but guests noted no coffee in the room; overall F&B offerings are adequate given kitchenette access though limited on in-room beverage provisions.
Overall Experience
3.5
Overall experience is poor primarily due to an extremely serious security breach and dismissive staff/management response; while some stays were acceptable for value and location, the safety incident made the overall impression strongly negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 16:39

Property Description

Convenient Location
Situated within close proximity to popular theaters, golf clubs, and historical landmarks, WoodSpring Suites Detroit Madison Heights offers easy access to a variety of attractions in the area.

Comfortable Rooms
Experience comfort and convenience in our well-equipped rooms featuring amenities such as a desk, flat-screen TV, and air conditioning. Rest easy on quality bed linen and towels provided during your stay.

Allergy-Free Environment
Enjoy a worry-free stay in our allergy-free property, ensuring a clean and healthy environment for all guests.

Book your stay at WoodSpring Suites Detroit Madison Heights for a relaxing and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.8
Based on 199 reviews
Cleanliness: 4.4
Service: 3.5
Location: 10
Room Quality: 6.5
Amenities: 8.5
Value for Money: 10
Food and Beverage: 8
Overall Experience: 3.5
林 • family_with_children • tw
8
2026-10-23 • via Nuitee
B
Bryan • couple • us
7
2026-09-12 • via Nuitee
C
Chengleng • extended_group • us
1
This property failed to provide a safe, clean, and professionally managed environment, resulting in a stressful and unse
Pros:

None. The room had a strong, unpleasant odor that smelled like old cooking oil. Even after using odor-eliminating spray, the smell would only disappear for a minute or two before returning. The room did not feel clean or comfortable. When I asked the front desk for odor spray, the staff member laughed and joked, "Don't you like the smell of food?" before giving it to me. This suggested that staff were already aware of the odor issue but were not taking guest concerns seriously. Combined with the serious security problems we experienced, this made for a very disappointing stay.

Cons:

Extremely Serious Safety and Security ConcernsI would strongly caution anyone considering this hotel. During our stay, staff reactivated a room key for previous guests and gave them access to our room at approximately 2:00 AM. Fortunately, our family was still awake. The couple entered and claimed they had left belongings behind in the room before we checked in. They then stated they would speak with hotel staff.When we checked our own key cards afterward, they had been deactivated. We went to the front desk seeking an explanation and were shocked to learn that staff had reactivated the previous guests' key without notifying us. When we expressed concerns about the serious safety breach, the staff member dismissed our concerns and asked, "Why are you still here?"We were traveling with children and no longer felt safe. Fearing for our family's safety, we stayed awake the entire night guarding the door rather than sleeping. The situation was made even worse by the staff's lack of concern and refusal to properly address what had happened.The next morning, we checked out and spoke with management. Unfortunately, the manager claimed not to know how the strangers gained access to our room and offered no meaningful explanation or apology. We immediately reported the incident to Booking.com and requested a full refund. At the time of our last communication, Booking.com informed us that the hotel had not responded to their attempts to contact them.Unauthorized access to a guest room is an extremely serious security failure. Combined with the dismissive response from staff and management, this was one of the most unsettling hotel experiences our family has ever had. We cannot recommend staying here.

2026-09-09 • via Nuitee
T
Teri • couple • us
10
2026-09-01 • via Nuitee
S
Suzanne • extended_group • us
8
It served the purpose/needs for our trip to the Detroit suburbs.
Pros:

The property and service were on par for the room rate. The room rate was very good considering the kitchenette services.

Cons:

Some basic even kitchen supplies - plates, cutlery, napkins, plastic would be acceptable - would be nice.

2026-08-26 • via Nuitee
S
Sarah • solo_traveller • us
4
Pros:

The location was perfectly Central to all of Metro Detroit. The staff was friendly and accommodating.

Cons:

The elevator is very dirty. You can see Mark's on the buttons where people's fingers touch. When I arrived my sink was broken. The sink only had one handle and when I lifted the handle up it came clear off the sink. The room had a smell that wasn't dirty but wasn't clean either. The hard floor felt like it wasn't swept. I had to wear my shoes in the room. I've stayed at similar hotels in the area with the same price and have gotten way better value for my money. They did come to my room immediately to fix the sink but only because maintenance was still there. Thank goodness I checked in right at the available check in time to check in to fix the sink.

2026-08-25 • via Nuitee
R
Reed • solo_traveller • us
10
2026-08-21 • via Nuitee
R
Richard • couple • us
8
2026-08-11 • via Nuitee
S
Shawn • solo_traveller • us
10
Pros:

Very clean and the room was spacious

Cons:

The only thing that I didn't like was.I booked a room with two queen beds and when I got there I got
One bed, but online, I had booked for two beds. I don't know why that happened. And I didn't say anything because I didn't know until I went to the room.

2026-08-03 • via Nuitee
R
Ronald • solo_traveller • us
7
Cons:

No coffee in room.

2026-08-03 • via Nuitee
P
Perry • family_with_children • us
2
Was terrible no staff at night
Pros:

The service was terrible

Cons:

Nothing will never stay again

2026-07-21 • via Nuitee
S
Sameh • solo_traveller • ae
9
2026-07-20 • via Nuitee
G
Genaye • couple • us
10
Pros:

The property is very clean. Cathy at the front desk is amazing, she goes above and beyond for customers.

2026-07-10 • via Nuitee
B
bohn • solo_traveller • us
7
2026-07-09 • via Nuitee
B
Brown • solo_traveller • us
10
2026-07-06 • via Nuitee
R
Rucker • solo_traveller • us
1
Pros:

The initial impression was, emaciate! Everything that glitters is not gold.

Cons:

Bed bugs

2026-07-03 • via Nuitee
D
David THOMAS MM • solo_traveller • fr
7
2026-07-02 • via Nuitee
R
Ruby • solo_traveller • us
10
A purchased a new car and I traveled from Ohio to Michigan to pick it up. I spent the night there.
Pros:

The representative was awesome. Hospitality was exceptional! I was late because I got lost getting to the location. The gentlemen on duty was warm and friendly.

Cons:

Nothing

2026-07-02 • via Nuitee
G
Godfrey • couple • us
10
Good
Pros:

Quiet and clean

Cons:

Beds hard

2026-06-25 • via Nuitee
M
Marina • solo_traveller • us
7
Pros:

Pretty clean facilities ,great location ,staff is helpful .

Cons:

The room i booked the ac was not working, we requested repair but still keep not working. I think was the only think i didn't like

2026-06-25 • via Nuitee