Residence Inn by Marriott Richmond at the Notch

Hotels
Residence Inn
9.1 (283 reviews)
1800 Wilkes Ridge Circle , Richmond , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean and spacious accommodations
Friendly and attentive staff
Great location
Good breakfast offerings
Dog friendly
Cons:
Some complaints about bathroom quality
Parking charges not clearly communicated

Categories

Cleanliness
8.29
Most reviews mentioned cleanliness positively, but a few indicated some areas could use improvement.
Service
9.76
Exceptional service highlighted, particularly mentioning attentive staff and a commendable manager.
Location
9.3
Guests appreciated the prime location and accessibility of nearby amenities.
Room Quality
9.25
Rooms were noted as clean, spacious, and comfortable by most guests.
Amenities
8.78
Generally positive remarks on amenities, though some minor issues noted with specific offerings.
Value for Money
8.74
Guests expressed satisfaction with the value, although a few were surprised by additional charges.
Food and Beverage
9.29
Positive comments about breakfast options and overall food quality.
Overall Experience
9.36
Many reviews reflected a highly positive overall experience with a strong likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:18

Property Description

Convenient Location in Richmond
Located in Richmond, Residence Inn by Marriott Richmond at the Notch offers easy access to Greater Richmond Convention Centre and various attractions.

Modern Amenities and Services
Enjoy a range of amenities including concierge services, free bikes, and free WiFi throughout the property. Unwind in the garden, have a drink at the snack bar, or make use of the shared lounge and ATM.

Business and Leisure Facilities
Whether you're here for work or leisure, take advantage of the business centre, tennis court, and car hire services available. Additionally, vending machines with snacks and drinks are conveniently located on-site.

Experience comfort and convenience at Residence Inn by Marriott Richmond at the Notch. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 283 reviews
Cleanliness: 8.29
Service: 9.76
Location: 9.3
Room Quality: 9.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.36
T
Tosha solo_traveller us
10
Pros:

Just about everything

Cons:

Didn't know you can bring dogs. I didn't see that when I booked the room. It's not an issue. Just was thrown off when I went to breakfast and saw people with their dogs in the lobby.

On another note...my light was flickering a lot by the bed so I had to keep it off.

2026-08-12 via Nuitee
M
Mark couple us
10
2026-08-10 via Nuitee
J
Jennifer family_with_children us
10
One night stay which was in a very good location.
Pros:

It was very clean and comfortable.

Cons:

It was expensive.

2026-08-07 via Nuitee
J
Jomarion couple us
10
2026-07-07 via Nuitee
F
Frank couple us
10
Always a great stay!
Pros:

Location and clean

Cons:

Nothing, but we had some noisy neighbors. Probably due to it being a weekend.

2026-06-27 via Nuitee
A
Ashley solo_traveller us
8
2026-06-11 via Nuitee
I
Isabel Vandevelde solo_traveller be
7
Heel mooie, ruime kamer, ontbijt voldoende, iets te veel lawaai voor mij
Pros:

Heel ruime, mooie kamer. Alles aanwezig. Ontbijt was minder uitgebreid dan we gewoon zijn in Europa, maar okee.

Cons:

Ik sliep aan de kant van het dak waar koeling of dergelijke opgesteld stond, dat gaf veel lawaai. Het was onmogelijk om in te loggen in de Wifi

2026-05-30 via Nuitee
M
Maya couple us
10
2026-05-25 via Nuitee
D
Danielle couple us
10
2026-05-03 via Nuitee
D
Donna family_with_children us
5
2026-03-27 via Nuitee
R
Ray family_with_children us
10
Pros:

Loved everything. Staff was very friendly and welcoming. Large comfortable room.

2026-02-22 via Nuitee
A
Amy couple us
8
Generally a good stay.
Pros:

Room space was good.

Cons:

It was fairly clean. They need to pay a little more attention to the bathrooms most specifically the toilets, behind the lid and around the base.

2026-02-13 via Nuitee
B
Brittany couple us
9
2026-02-09 via Nuitee
S
Sartorius couple us
3
Stressful and chaotic
Pros:

Close to the wedding venue

Cons:

We were in the bridal party for a wedding and were originally put in an adjoining suite to the bride so we could all hang out together but unfortunately the room was filthy. There was dried urine on the bathroom floor, what appeared to be blood stains on the mattress and linen, a bug on the bed, paint scratched off the doors, the carpet was torn up, spilled food on the chairs and various splatter stains on most of the walls as well as a shower cap over the smoke detectors. They promptly moved us to another room but then we were unable to be near the bride which was disappointing. We also had to move rooms at 1:30 in the morning the night before the wedding which was very stressful. I had a booking for the following night as well but was then charged for two separate rooms for Saturday night because they messed something up and didn’t refund one of the rooms so now I have paid double. The morning we were supposed to be leaving we woke up to banging on our door and multiple phone calls telling us there wasn’t supposed to be anyone in the room. Mind you, they had already double charged us and given us keys this room, so this was extremely confusing and irritating. I spent another 15-20 mins on the phone with them again while they tried to figure out where they’d made a mistake and ultimately had to go downstairs and speak to them in person because things were not getting resolved. Turns out they had somehow rebooked the wrong customer so the reservation for the room they moved us to was under someone else’s name. This whole fiasco made us late once again to the breakfast with all of our friends before heading home, and I ended up not having time to eat. I did speak with one of the managers after nearly 3 hours of waiting and she said they’d refund me so hopefully that will go through, but I still have not seen a confirmation email of that and have not received the refund yet, so tbd.

2026-02-09 via Nuitee
A
amalia couple us
6
2026-01-20 via Nuitee
T
Teresa family_with_children us
7
2026-01-19 via Nuitee
G
Gary couple us
10
2026-01-19 via Nuitee
I
Ionut extended_group ro
10
2026-01-10 via Nuitee
B
Breonia couple us
8
2026-01-09 via Nuitee
L
Lisa family_with_children us
10
2026-01-07 via Nuitee