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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Games room
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Billiards
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Wheelchair accessible
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Outdoor pool - seasonal
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Snack bar
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Airport shuttle (free)
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Outdoor furniture
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Sun loungers or beach chairs
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Airport drop off
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Airport pick up
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Fence around pool
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Visual aids: Braille
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location and Amenities
Located just 1.6 km from Billy Graham Library, Hampton Inn & Suites Charlotte Airport Lake Pointe boasts a seasonal outdoor pool, free parking, and a shuttle service. Enjoy a comfortable stay with a 24-hour front desk and free WiFi.
Comfortable Rooms and Facilities
Relax in well-equipped rooms featuring a private bathroom, TV, and air conditioning. Some rooms offer a seating area, and all include bed linen and towels. Unwind on the sun terrace or indulge in a game of billiards.
Business and Leisure Options
Ideal for both work and play, the hotel provides a business center, vending machines, and proximity to attractions like Mint Museum of Craft Design and NASCAR Hall of Fame. Experience convenience and comfort at Hampton Inn & Suites Charlotte Airport Lake Pointe.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not needed) and costs USD 10 per day.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
the parking was suitable lot was lit at night comfy rooms and great breakfast also friendly staff
Clean, great location. Room was very nice and spacious.
N/A
I didn’t eat it.
It was ants in my room.
Very clean
Did not two hotels together
The breakfast was very nice. The room was pleasant, except for the road noise - it sounds like there is a racetrack next door! We would very definitely consider staying here again except for the noise.
The location of our room was poor. It was impossible to sleep due to the road noise and proximity to the airport.
Clean and friendly staff
Excellent hotel with immaculate rooms and convenience of shuttle to CLT airport. Staff was easy to work with particularly when we had a family member returning early to CLT due to illness. Big shoutout to Kayla at front desk for handling our situation. Thank you
Very comfortable for a short stay in Charlotte. Very close to the airport and only 15 minutes to south Charlotte commercial area. Good breakfast buffet.
No concerns.
Paying for parking after already paying to be at the hotel.
everything
nothing
I traveled to the area for work on behalf of my county Department of Social Services and checked into the hotel upon arrival. My experience at the front desk was disappointing from the outset. When I approached the desk, the agent did not greet me or acknowledge my arrival. Instead, he abruptly stated, "Last name." When I responded that I had a quick question, he repeated, "Last name," without offering any form of courtesy or professionalism. Given that hospitality is a core component of the lodging industry, this interaction immediately created a negative impression.
My question concerned the parking fee. Because my lodging was being paid for by the county as part of a work-related trip, I asked whether the parking charge could be billed to the room rather than paid separately. The agent advised that it would be charged to the card on file for the reservation.
I then provided the county-issued credit card used for official travel expenses. The card clearly displayed the county's name. The agent informed me that this was problematic because my personal name was not printed on the card. To verify my identity and employment, I presented my county identification badge, which includes my name, county affiliation, and employee identification number. Despite this documentation, he stated that he would make a "one-time exception" but insisted that my name should be on the card.
When I asked how other employees traveling for work are accommodated, he stated that "all other companies give employees cards with their name on them." This has not been my experience with government or organizational travel arrangements, but I chose not to debate the matter further.
After completing the transaction, the agent handed me my room key. I thanked him, but he did not acknowledge my comment or offer any closing courtesy.
My negative review is based on three primary concerns: the mandatory paid parking policy, the lack of hospitality and basic customer service demonstrated during the check-in process, and what appears to be an inadequate understanding of or protocol for guests traveling on behalf of employers, government agencies, or other organizations.
Clean facility, comfortable, and the morning breakfast staff was excellent. And I did appreciate you having a shuttle to and from the airport - extremely appreciated and helpful.
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