Home2 Suites By Hilton Jacksonville Airport

Hotels
Home2 Suites by Hilton
8.8 (897 reviews)
13475 Ranch Road , Jacksonville , us

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good shuttle service
Convenient location
Cons:
Parking fees
Noise from neighbors
Issues with cleanliness noted

Categories

Cleanliness
8.44
Many reviews mention cleanliness positively, but some noted issues with dirt or odors, warranting a slight deduction.
Service
9.41
Frequent praise for staff friendliness and helpfulness, indicating high service standards.
Location
9.45
Convenient location near the airport with easy access to amenities highlighted positively in multiple reviews.
Room Quality
8.9
Rooms were frequently described as clean, spacious, and comfortable, contributing to a strong score.
Amenities
8.43
Some amenities received mixed feedback; however, overall satisfaction with rooms and basic offerings.
Value for Money
8.39
Guests noted the parking fee as a downside, impacting the perceived value.
Food and Beverage
8.44
Breakfast options received mixed reviews; some guests felt it could be improved.
Overall Experience
8.91
Overall sentiment is positive with most guests indicating a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:20

Property Description

Convenient Location
Located in the bustling North Jacksonville district, Home2 Suites By Hilton Jacksonville Airport offers easy access to top attractions such as Jacksonville Zoo Gardens, Jacksonville Port Authority, and Amtrak Station-JAX.

Modern Amenities
Enjoy complimentary WiFi, free shuttle service, and a 24-hour front desk at this 3-star hotel. Stay productive with the business center, keep fit at the gym, and take advantage of the convenient laundry service. Plus, rest easy with free private parking and a non-smoking property.

Nearby Attractions
Explore nearby sights like the Catty Shack Ranch Wildlife Sanctuary, Prime F. Osborn III Convention Center, and Florida Theatre. With Jacksonville International Airport just 4 km away, your travel convenience is guaranteed.

Book your stay at Home2 Suites By Hilton Jacksonville Airport for a seamless blend of comfort and convenience.

Important information:

When traveling with pets, please note that the following extra fees apply: 1-4 night stay: US$75 and 5+ night stays: US$125. The property can allow a maximum of 2 pets.
Parking is $10/ day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 897 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.91
C
Caroline family_with_children us
9
Pros:

Location

2026-07-16 via Nuitee
E
Eboni family_with_children us
5
Pros:

I loved the amenities and location

Cons:

The guest were very loud kids stomping and running in their room it was hard to get security to help with the situation so sleep was minimal

2026-07-13 via Nuitee
J
Jackson solo_traveller us
10
Pros:

The rooms and facilities was very clean, and they accommodated us quickly upon request.

Cons:

The wifi in the rooms was out

2026-07-12 via Nuitee
K
Kathryn family_with_children us
7
Great place-just watch out for lightning strikes!
Pros:

Front office staff when we arrived. The room was clean.

Cons:

They unfortunately had a lightning strike a few days beforehand and had no wifi. This was completely out of their control and they asked if we still wanted to stay, but it did make the stay with a group of 6 a little more hectic. TV wouldn’t work and they had to send two workers to fix it.

2026-07-11 via Nuitee
D
Degarius couple us
10
It was excellent and the staff was nice about everything.
Pros:

Good area

Cons:

That you had to pay to park as a guest paying to stay at the hotel!!

2026-07-07 via Nuitee
C
Cheryl family_with_children us
6
2026-07-05 via Nuitee
S
Sonia family_with_children us
8
Cons:

La limpieza

2026-07-05 via Nuitee
D
Devil505 Family Atlanta, Georgia
8
Alright for a night
Pros:

This is the first time we've stayed at this chain. The young man at the front desk last night was very patient. It seemed like everyone came at the same time to check in. Although stressed, he was very nice. We booked on the Hilton app and it never stated they charged $12.50 a night for parking. The room was clean and comfortable. The bathtub didn't have any non slip strips and my wife almost fell twice. They also have no grab bars. We solved it by putting a towel on the tub bottom. The breakfast area is very small. If there's a lot of people staying here, go to Denny's across the street.

2026-07-04 via Tripadvisor
B
Brittany solo_traveller us
10
2026-07-04 via Nuitee
L
leslie couple us
10
Nice stay
Pros:

Very comfortable, clean abd nice staff

2026-07-04 via Nuitee
C
Coretta couple us
10
2026-06-29 via Nuitee
A
Alex couple us
9
2026-06-28 via Nuitee
M
Melissa solo_traveller us
9
2026-06-27 via Nuitee
J
Jessica family_with_children us
10
2026-06-26 via Nuitee
J
Johannys family_with_children us
10
2026-06-26 via Nuitee
B
Bethany family_with_children us
10
2026-06-26 via Nuitee
S
Sara couple us
1
Too many homeless
Pros:

Homeless people staying at hotel

Cons:

Homeless at hotel

2026-06-23 via Nuitee
E
enrique couple us
10
2026-06-22 via Nuitee
C
Crystal Collier couple us
5
Pros:

Bed was comfortable

Cons:

Hair in shower. Toliet inside was not cleaned. Hair on towels. Smell in room

2026-06-22 via Nuitee
F
FarAway06865160976 Friends getaway
10
Good driver, nice hotel
Pros:

Angel is the best driver!! He dropped us off and picked us up, even gave us restaurant suggestions. Hotel was nice and free breakfast.

2026-06-21 via Tripadvisor