Tru by Hilton Mooresville

Hotels
•
Tru by Hilton
9 (944 reviews)
117 Alcove Road, Mooresville, North Carolina, 28117 , Mooresville , US
1-980-2962600

listing image 1
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Pets allowed

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Continental breakfast
Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
Smoke-free property
See all facilities

Review Highlights

Pros:
Clean and convenient location
Good staff and service
Cons:
High pet fees
Poor breakfast quality and room cleanliness

Categories

Cleanliness
8.33
Several reviews mentioned cleanliness issues, including dirty rooms and unemptied bins.
Service
9.8
Many reviews highlighted good service and friendly staff.
Location
9.84
Guests appreciated the convenient location of the hotel.
Room Quality
7.79
Some reviews indicated rooms felt clinical or bare, and there were complaints about pet fees.
Amenities
9.32
Amenities such as breakfast and snack bar received positive feedback but some guests had specific issues.
Value for Money
9.28
Overall value perceived reasonably good but with concerns about high pet fees.
Food and Beverage
7.83
Breakfast received mostly negative feedback, with issues like a lack of replenishment.
Overall Experience
9.8
While some experiences were negative, many guests appreciated their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:24

Property Description

Experience comfort and convenience at Tru by Hilton Mooresville, your perfect getaway near the stunning Lake Norman.

Unmatched Amenities
Enjoy a range of amenities including a state-of-the-art fitness center and complimentary Wi-Fi throughout the hotel, ensuring you stay connected during your visit.

Delicious Dining
Start your day right with our complimentary continental breakfast on weekdays and indulge in tasty snacks from our on-site snack bar/deli at your leisure.

Convenience at Your Fingertips
With a 24-hour business center, front desk, and free self-parking, we cater to your every need, making us the ideal choice for both business travelers and vacationers alike.

Don’t miss out—book your stay at Tru by Hilton Mooresville today and make unforgettable memories!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 80

See all policies

Location

Guest Reviews

9
Based on 944 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 7.79
Amenities: 9.32
Value for Money: 9.28
Food and Beverage: 7.83
Overall Experience: 9.8
N
Nakoia • solo_traveller • us
8
2026-03-20 • via Nuitee
R
Raymond • couple • us
1
2026-03-19 • via Nuitee
L
Larry • solo_traveller • us
10
Great stay
Pros:

Cleanest place we have stayed at in a very long time and a lot of extra amenities.

Cons:

Nothing

2026-03-16 • via Nuitee
G
Gerald • solo_traveller • us
5
My room never get service, I reported bugs in the room but nothing was being done about it.
Pros:

breakfast was ok. Location was perfect

Cons:

Service

2026-03-09 • via Nuitee
J
Jimmy • solo_traveller • us
10
2026-03-08 • via Nuitee
M
Mark • couple • us
9
Pros:

Very friendly staff clean

Cons:

No dresser

2026-03-07 • via Nuitee
M
Miranda • couple • us
8
2026-03-04 • via Nuitee
M
Margaret • couple • us
10
Pros:

Location is great

2026-03-04 • via Nuitee
J
james • couple • us
6
Great place but we had zero maid service. Had to go to the front desk for towels and more toilet paper
Pros:

Nice location. Blinds that darken out the room. Good breakfast. Clean rooms

Cons:

No maid service. Slippery shower pan

2026-03-03 • via Nuitee
P
Patricia • couple • us
7
Good . Not sure if we woukd stay here again
Pros:

Good location . Very clean

Cons:

Room very small with only one chair ( 2 of us in the room)
Breakfast was unappetizing to say the least .

2026-03-02 • via Nuitee
H
Henry • family_with_children • ca
9
2026-02-11 • via Nuitee
C
Charmaine • couple • us
10
Definitely will stay again but will call ahead to confirm car chargers are working.
Pros:

Everything and everyone was so welcoming and accommodating

Cons:

The only issue we had was 1 of the electric car chargers wasn’t working and somebody was already using the other one. Told the girl at the desk and she said we have nothing to do with them.??? I would think since they are part of your hotel offerings on your property you would have a number to contact them?? We made other arrangements for charging the car

2026-01-28 • via Nuitee
S
Sonj • family_with_children • se
8
2026-01-27 • via Nuitee
R
Rebecca • solo_traveller • us
10
2026-01-22 • via Nuitee
C
Christopher • family_with_children • us
10
2026-01-20 • via Nuitee
J
Jamesha • couple • us
10
2026-01-19 • via Nuitee
G
Gage • couple • us
8
2026-01-19 • via Nuitee
M
Maria • solo_traveller • us
3
2026-01-19 • via Nuitee
M
Mcinerney • family_with_children • us
7
2026-01-19 • via Nuitee
B
Brenda • solo_traveller • us
7
2026-01-19 • via Nuitee