Tru by Hilton Mooresville

Hotels
•
Tru by Hilton
9 (944 reviews)
117 Alcove Road, Mooresville, North Carolina, 28117 , Mooresville , US
1-980-2962600

listing image 1
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Pets allowed

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Continental breakfast
Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
Smoke-free property
See all facilities

Review Highlights

Pros:
Clean and convenient location
Good staff and service
Cons:
High pet fees
Poor breakfast quality and room cleanliness

Categories

Cleanliness
8.33
Several reviews mentioned cleanliness issues, including dirty rooms and unemptied bins.
Service
9.8
Many reviews highlighted good service and friendly staff.
Location
9.84
Guests appreciated the convenient location of the hotel.
Room Quality
7.79
Some reviews indicated rooms felt clinical or bare, and there were complaints about pet fees.
Amenities
9.32
Amenities such as breakfast and snack bar received positive feedback but some guests had specific issues.
Value for Money
9.28
Overall value perceived reasonably good but with concerns about high pet fees.
Food and Beverage
7.83
Breakfast received mostly negative feedback, with issues like a lack of replenishment.
Overall Experience
9.8
While some experiences were negative, many guests appreciated their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:24

Property Description

Experience comfort and convenience at Tru by Hilton Mooresville, your perfect getaway near the stunning Lake Norman.

Unmatched Amenities
Enjoy a range of amenities including a state-of-the-art fitness center and complimentary Wi-Fi throughout the hotel, ensuring you stay connected during your visit.

Delicious Dining
Start your day right with our complimentary continental breakfast on weekdays and indulge in tasty snacks from our on-site snack bar/deli at your leisure.

Convenience at Your Fingertips
With a 24-hour business center, front desk, and free self-parking, we cater to your every need, making us the ideal choice for both business travelers and vacationers alike.

Don’t miss out—book your stay at Tru by Hilton Mooresville today and make unforgettable memories!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 80

See all policies

Location

Guest Reviews

9
Based on 944 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 7.79
Amenities: 9.32
Value for Money: 9.28
Food and Beverage: 7.83
Overall Experience: 9.8
J
Jeffery • couple • us
9
Pros:

Property was very nice.

Cons:

Rooms had no closet and no freezer.

2026-07-18 • via Nuitee
T
Tamekia • couple • us
6
Decent
Pros:

Friendly staff, good location

Cons:

Change detergent and wash the linen properly.

2026-07-13 • via Nuitee
H
Hannah • couple • us
10
2026-07-05 • via Nuitee
T
Tiffany • couple • us
7
2026-07-02 • via Nuitee
A
Amber • couple • us
8
Pros:

Breakfast was great, room and halls clean, nice people.

2026-06-29 • via Nuitee
A
Andrea • extended_group • us
8
2026-06-22 • via Nuitee
L
Laurell • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-06-18 • via Nuitee
E
Eric • solo_traveller • us
10
2026-06-11 • via Nuitee
R
Ramirez • couple • us
10
2026-06-10 • via Nuitee
H
Hamilton • couple • us
7
2026-06-10 • via Nuitee
L
Lowery • solo_traveller • us
9
2026-06-09 • via Nuitee
D
Debora • couple • us
10
2026-06-02 • via Nuitee
L
Lisa • couple • us
9
2026-05-29 • via Nuitee
B
Brent • family_with_children • us
10
2026-05-22 • via Nuitee
I
Irene • couple • us
10
2026-05-19 • via Nuitee
K
Kevin • couple • us
8
Booking messed up my reservation . When I arrived I was told that I did not have a reservation and it took about 2 hours
2026-05-18 • via Nuitee
S
Sherry • solo_traveller • us
9
Pros:

Always Love staying here!

Cons:

Having one working elevator while we were here this time was an inconvenience at times especially with the amount of people there were staying here.

2026-05-08 • via Nuitee
S
Stephanie • solo_traveller • us
1
Definitely the worse hotel experience I’ve had in a long time.
Pros:

Free parking and the water bottle refiller

Cons:

Had the worst room in the entire hotel. Not worth the discount. My kids and I were on the 1st floor right by the side door of the hotel and staircase. It’s so loud every time someone goes in and out of that door which slams I was woken up 12 times during thr night. We were exhausted. The hotel appeared to be barely booked and yet we were put in the worst room. Also, the hotel room was fairly clean. For the price I spent on the room, it was not worth it. Not to mention the shitty breakfast provided. No scrambled eggs. No pancakes. No yogurt. No fruit except apples and fruit cups. Definitely not what I expected at a Hilton and definitely not worth the $240 the room cost for one night. I will not be using booking again

2026-05-07 • via Nuitee
H
Hope • couple • us
9
Comfortable
Pros:

Very nice and clean

2026-05-07 • via Nuitee
M
Michael • couple • us
8
It was good
Cons:

No microwave in room , no ice machine on same floor , don’t like squeeze soap dispenser, get more then needed

2026-05-05 • via Nuitee