Tru by Hilton Beaufort, Sc

Hotels
•
Tru by Hilton
8.7 (1095 reviews)
3664 Trask Parkway , Beaufort , us
+1 843-379-5511

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Inconsistent cleanliness
Issues with mattress quality

Categories

Cleanliness
8.15
The hotel was decent, but could use some deep cleaning. Rooms were reported as clean but some issues with mattress quality.
Service
9.05
Staff were helpful and courteous, though one employee was reported as rude.
Location
9.15
The location is great, convenient, and easily accessible.
Room Quality
8.35
Rooms reported to be comfortable but issues with mattress wear and TV quality.
Amenities
8.65
Breakfast was good, though suggestions made for improvement. Other amenities met expectations.
Value for Money
8.65
Standard quality for this hotel tier, reasonably priced for the amenities offered.
Food and Beverage
8.65
Breakfast was appreciated, though improvement suggested for variety.
Overall Experience
8.95
Overall a good experience with a few noted issues, but positive staff interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:31

Property Description

Modern Accommodations
Tru by Hilton Beaufort, Sc, located in Beaufort, offers contemporary accommodations with free bikes, a fitness center, and complimentary private parking.

Convenient Amenities
Guests can enjoy free WiFi throughout the property and benefit from a 24-hour front desk for any assistance they may need during their stay.

Close to Attractions
Situated just 46 km from Confederate Monument, this 3-star hotel provides easy access to nearby landmarks. The Hilton Head Airport is also conveniently located only 58 km away.

Book your stay at Tru by Hilton Beaufort, Sc for a comfortable and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1095 reviews
Cleanliness: 8.15
Service: 9.05
Location: 9.15
Room Quality: 8.35
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.65
Overall Experience: 8.95
W
Wanda • couple • us
7
2026-07-24 • via Nuitee
C
cjs39 • Business
2
Unacceptable Safety Breach & Shocking Management Failures
Pros:

I returned to my room at 7:00 PM on Wednesday, July 15th to find housekeeping had left my door propped wide open to the public. I immediately went to the front desk where two receptionists were working. One receptionist located an available, clean room and actively began processing my safety transfer, while the other receptionist stepped away to call General Manager Faith Allen, who was off-property. Faith Allen explicitly ordered the staff to halt the transfer and withhold the clean room to prioritize guests who hadn't even checked in yet, forcing me out into the night for my own safety.

When I noticed they wrongfully billed me for an extra night, I called Faith Allen on Thursday. Instead of showing accountability, she was aggressive and dismissive. She told me I checked out after 4:00 PM, ordered me to "live with it," and insisted I would absolutely be charged—completely ignoring that her own staff's severe safety breach forced my emergency departure. Her total lack of integrity and hostile attitude are a disgrace to the Hilton brand.

When I tried to escalate her actions, I discovered the ownership group, Fidelity Management Group, has completely disconnected phone lines and ignores all emails. They are running a reckless franchise with zero local oversight.

Ultimately, the Hilton Corporate Executive Office had to step in, override this local property, force a full night's refund, and issue major compensation for these severe violations. Avoid this location. Faith Allen is a liability, and Fidelity Management Group is completely asleep at the wheel.

2026-07-23 • via Tripadvisor
V
Valeria • solo_traveller • us
9
2026-07-21 • via Nuitee
M
Maxine • couple • us
10
Highly recommend!
Pros:

Awesome breakfast line up. Absolutely everyone we came in contact with were so pleasant and helpful! Felt very welcoming.

2026-07-21 • via Nuitee
H
Hedden • solo_traveller • us
10
2026-07-20 • via Nuitee
R
Regina • couple • us
5
The location was great but the hotel was ok
Pros:

The staff

Cons:

Had a weird smell in the hallways and was very hot

2026-07-18 • via Nuitee
T
Tanya • solo_traveller • us
10
Pros:

The location. There was a gas station, two eateries nearby, clean, very active and safe. Lovely room with a walk in shower. A food court station and the breakfast was fantastic!

Cons:

No laundry facility.

2026-07-18 • via Nuitee
A
Angelia • couple • us
9
The Staff was very helpful and FRIENDLY! The Breakfast was GREAT!
Pros:

Excellent Breakfast!!!

Cons:

I felt the room was a little small.

2026-07-17 • via Nuitee
V
Vickramjit • extended_group • us
10
2026-07-15 • via Nuitee
L
Liz • couple • us
10
2026-07-15 • via Nuitee
D
Don • couple • us
10
2026-07-15 • via Nuitee
M
Marleene • family_with_children • us
8
2026-07-14 • via Nuitee
T
Thorsten • couple • us
10
2026-07-14 • via Nuitee
A
Anton • family_with_children • us
7
Pros:

Staff is very good.

Cons:

A little bit dated rooms, we have rusted metal table in the room.

2026-07-13 • via Nuitee
M
Marcia • family_with_children • us
9
Cons:

More amenities pool games for kids

2026-07-13 • via Nuitee
J
James • couple • us
8
Pros:

I didn't eat breakfast

Cons:

I'm not sure.

2026-07-13 • via Nuitee
S
SHARON • solo_traveller • us
10
Will definitely stay there again
Pros:

The breakfast was good. Location was perfect

Cons:

I have no complaints

2026-07-11 • via Nuitee
J
Jimmie • couple • us
10
We were very happy with out stay.
Pros:

The location was great because we were there visiting a friend. It was spacious and so easy for my husband, who was using a rolator. It was clean and just over beautiful. We slept great. All of the staff were extremely nice.

Cons:

I can't think of anything.

2026-07-08 • via Nuitee
J
Jessica • couple • us
8
It was overall a great stay i would stay again
Pros:

Bed was comfortable.location was perfect for us

Cons:

There was only 2 towels in the room. There was also someone's else's hair on the shower accommodation (conditioner bottle) didn't love that breakfast ended at 9.

2026-07-07 • via Nuitee
T
Takerria • solo_traveller • us
8
Great location no microwave
Pros:

How main attraction where only 10-15mins away

Cons:

There wasn't a microwave in the room

2026-07-07 • via Nuitee