SpringHill Suites by Marriott Franklin Cool Springs

Hotels
•
SpringHill Suites
9.4 (206 reviews)
5011 Aspen Grove Drive , Franklin , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and comfortable
Excellent service staff
Great location
Family-friendly amenities
Cons:
Room layout was odd
Pool area felt disconnected

Categories

Cleanliness
9.64
General mention of cleanliness and comfort in multiple reviews.
Service
9.99
Staff was highlighted for excellent service, especially the bartender's charm and local knowledge.
Location
10
Fantastic location mentioned positively; guests appreciate the convenience.
Room Quality
8.6
The room got pointed out as generic with odd layout, failing to meet high expectations.
Amenities
8.63
Pool area described as separated, which detracts from overall amenities experience.
Value for Money
9.59
Standard for hotel tier; overall experience is viewed positively against value.
Food and Beverage
9.14
Bartender's suggestions imply good quality food and drink options.
Overall Experience
9.63
Overall positive sentiment with recommendations for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:27

Property Description

Luxurious Amenities and Services
SpringHill Suites by Marriott Franklin Cool Springs offers a range of upscale amenities including a seasonal outdoor swimming pool, fitness centre, and free bikes for guests to explore the area.

Comfortable and Well-Equipped Rooms
Each guest room is thoughtfully designed with air conditioning, a flat-screen TV, fridge, coffee machine, and a private bathroom stocked with complimentary toiletries and cozy bed linen.

Convenient Location and Nearby Attractions
Conveniently situated just 28 km from popular landmarks like Bridgestone Arena and Ryman Auditorium, guests can easily explore attractions such as Lane Motor Museum and Johnny Cash Museum.

Book your stay at SpringHill Suites by Marriott Franklin Cool Springs for a luxurious and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Mon, Dec 15, 2025 until Tue, Mar 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 206 reviews
Cleanliness: 9.64
Service: 9.99
Location: 10
Room Quality: 8.6
Amenities: 8.63
Value for Money: 9.59
Food and Beverage: 9.14
Overall Experience: 9.63
S
Susan • family_with_children • us
10
Wonderful for us!
Pros:

We needed to get warm from the ice storm and liked that you could walk to Shake Shack. Nice bar area. Great Staff.

Cons:

Hallway was a little loud

2026-02-09 • via Nuitee
L
Lisa • couple • us
9
Pros:

Clean, nice and convenient location. We have family in the area, so this is our third stay.

Cons:

Parking can be problematic. There are several retail stores around. There is also a $10 per day parking charge!

2026-01-19 • via Nuitee
T
Thomas • extended_group • us
9
This is my second stay and I intend on returning within the month.
Pros:

This facility is centrally located within walking distance to several exceptional restaurants and bars. A very modern neighborhood with which I intend of visiting very soon.

2026-01-08 • via Nuitee
R
Richard • family_with_children • us
10
2025-12-15 • via Nuitee
N
Nancy • couple • us
10
2025-11-16 • via Nuitee
K
Katherine • family_with_children • us
10
2025-10-22 • via Nuitee
K
Katherine • family_with_children • us
10
2025-10-22 • via Nuitee
M
Marsha H • family_with_children • us
10
2025-09-30 • via Nuitee
S
Sheryl
10
Pros:

It was fine

2025-08-24 • via Nuitee
A
Abby • family_with_children
10
Pros:

We’ve stayed at this hotel a couple times and will be back! It is clean, comfortable, and in a great location. Our son also loves the outdoor pool. Highly recommend!

2025-08-08 • via Nuitee
R
Robert • family
8
Pros:

This hotel was nice and staff was highlight for sure! Bartender Kevin was highlight! Genuine and charming guy with really good suggestions for diner & overall knowledge about area. Expected alot more of room with a 9.6 outta 10 rating! Very generic and odd layout. Long room with a lot of wasted space as you walk in. Bathroom was nice though but not 9.6 nice. Had to ask for towels as they gave us 2 large towels for 4 person-family seems like a no brainer to have more than 2. No biggie just odd. Pool area was very separated from hotel like a parking lot add on.

2025-08-07 • via Nuitee
Y
Yevgeny
10
Pros:

Fantastic location and service

2025-08-03 • via Nuitee
K
Kevon
10
Pros:

Nice place

2025-07-25 • via Nuitee
C
Carol • friends
10
Pros:

Excellent service

2025-07-22 • via Nuitee
T
Teresa • couple • us
10
2025-07-13 • via Nuitee
K
Krystle • family
10
Pros:

Front desk staff was very friendly and helpful. Hotel is located near a lot of shops and restaurants. Rooms were cleann and plenty of parking.

2025-07-02 • via Nuitee
G
Glory • family with young children • us
10
Exceptional
2025-05-30 • via Nuitee
M
Mary Lou
8
Pros:

The only problem I had was finding the hotel reservation sign. Other people were also confused. The obvious sign was for a convention center, and the one that said hotel reservation over in the corner was easy to miss.

2025-05-12 • via Nuitee
E
Edward
10
Pros:

Nice area

2025-05-01 • via Nuitee
V
Verified traveler
8
Pros:

Beds were not comfortable, but overall a fine place to stay when in the area

2025-04-20 • via Nuitee