Hampton Inn & Suites By Hilton Waterloo St. Jacobs

Hotels
Hampton Inn
8.6 (2053 reviews)
55 Benjamin Road , Waterloo , ca

Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Room size discrepancies
Billing concerns

Categories

Cleanliness
8.18
Multiple reviews indicated issues with cleanliness, such as insects in the washroom and a worn-out mattress.
Service
9.15
Staff were mentioned as friendly and helpful in several reviews.
Location
9.19
The location received positive feedback for being near attractions and convenient.
Room Quality
8.14
Some complaints about room sizes not matching expectations and mattress comfort.
Amenities
8.67
Amenities mentioned were generally satisfactory, with mixed sentiment about EV chargers.
Value for Money
8.13
Several guests expressed concerns about the pricing not matching the quality experienced.
Food and Beverage
8.68
Breakfast received positive remarks, although some found it lacking variety.
Overall Experience
8.65
Several positive reviews indicate a generally satisfactory experience despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:39

Property Description

Convenient Location
Located in Waterloo, Hampton Inn & Suites By Hilton Waterloo St. Jacobs offers easy access to popular attractions like the Stratford Festival Theatre and Avon Theater. Guests can also enjoy complimentary shuttle services and free private parking.

Comfortable Accommodations
The hotel provides well-equipped rooms with amenities such as a TV, air conditioning, and free toiletries in the private bathrooms. Some rooms even feature a cozy seating area and a fridge, ensuring a comfortable stay for all guests.

Leisure Activities
Guests can unwind by playing mini-golf or exploring the picturesque surroundings through activities like hiking and cycling. Whether you're a sports enthusiast or nature lover, there's something for everyone at Hampton Inn & Suites By Hilton Waterloo St. Jacobs.

Book your stay now at Hampton Inn & Suites By Hilton Waterloo St. Jacobs for a delightful and memorable experience!

Important information:

Guests are required to provide a valid photo ID and credit card upon check-in. Please note that all special requests are subject to availability and additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Video

Guest Reviews

8.6
Based on 2053 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 8.65
J
Jennifer family_with_children ca
8
Good overall
Pros:

The breakfast was ok but could be fresher.

Cons:

The breakfast could be fresher

2026-04-21 via Nuitee
M
Maurice couple ca
7
2026-04-20 via Nuitee
D
DanaVSarnia_Ontario Couples Sarnia, Ontario
10
Our go to hotel for the St Jacobs/Waterloo area
Pros:

this is our go to hotel in the St Jacobs/Waterloo area It's clean, the rooms are big. the breakfast is great for a hotel breakfast Staff are friendly and efficient
My only complaint is the coffee isn't that great

2026-04-08 via Tripadvisor
H
Haider solo_traveller se
10
2026-04-05 via Nuitee
L
Lenny family_with_children ca
8
2026-04-05 via Nuitee
D
Dolapo couple ca
8
2026-04-04 via Nuitee
M
Marian solo_traveller sk
9
2026-04-04 via Nuitee
K
Kim couple ca
10
Awesome
Pros:

Great location

Cons:

Pool water was a little cold

2026-04-01 via Nuitee
S
Servais couple ca
10
Pros:

Very nice room. Lots of space and well furnished.

2026-03-26 via Nuitee
F
Frank couple ca
10
Very good, great staff
Pros:

Clean and close to our destination

Cons:

Garbage on the ground in the parking lot by the garbage cans

2026-03-25 via Nuitee
A
Abhishek solo_traveller ca
8
2026-03-25 via Nuitee
L
Lori solo_traveller ca
8
2026-03-23 via Nuitee
M
Mercedes family_with_children ca
10
2026-03-21 via Nuitee
J
Jean family_with_children ca
10
Pros:

Good breakfast, the room was spacious.

Cons:

The beds weren't very comfortable.

2026-03-20 via Nuitee
A
Anu solo_traveller ca
8
2026-03-11 via Nuitee
M
Murray couple ca
9
2026-03-09 via Nuitee
C
c solo_traveller ca
8
met my needs on that particular trip with very cold and snowy weather
2026-03-06 via Nuitee
K
Kim couple ca
9
Awesome
Pros:

Great location
And restaurant in hotel food was excellent

2026-02-14 via Nuitee
N
Nnamdi family_with_children ca
8
It was a lovely stay.
Pros:

Fantastic breakfast. lots of variety. meal was yummy. My kids enjoyed the breakfast and always looked forward to coming downstairs for breakfast.

Cons:

The fact that I had a reservation for 2 nights and I came with my family. After day 1 I had to repeatedly remind the staff to come clean my room. It was not encouraging, given the fact that we enjoyed the rest of the comfort and the complimentary. I suggest improvement on that.

2026-02-13 via Nuitee
V
Vienna2 couple ca
9
Pros:

Breakfast had a nice selection. We had enjoyed the breakfast here before.
We were in a hurry due to very difficult weather conditions and had to leave early to reach home.
We had a lot of help from the staff due to the weather our handicap conditions and my husbands heart problems.
The reason we stay there is the attention to the customers and the caring manor of the staff.
We were offered a free stay in the city but opted for your accommodations.

Cons:

Nothing we can think of at this time. We will be back.

2026-01-27 via Nuitee