Zago Hotel

Hotels
8.7 (1264 reviews)
579 Avenida Duque de Caxias Antigo Ibis , Lages , br

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Free
Pets allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Parking
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Inconsistent cleaning
Weak breakfast options
Outdated facilities

Categories

Cleanliness
8.2
Multiple reviews indicated that the cleaning of rooms was inconsistent and left much to be desired.
Service
9.7
Generally positive feedback about staff being helpful and friendly, despite some negative mentions.
Location
9.7
Many reviews highlighted the central and convenient location of the hotel.
Room Quality
8.2
Reviews pointed out issues with comfort, outdated amenities, and noise.
Amenities
8.7
Generally good, though some mentioned lack of recent updates in equipment.
Value for Money
8.2
Concerns about pricing relative to the quality experienced, particularly with room standards.
Food and Beverage
7.7
Several comments stressed disappointment with breakfast options and quality.
Overall Experience
9.2
Despite various concerns, many guests expressed a willingness to return and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 14:27

Property Description

Luxurious Accommodation
Zago Hotel in Lages offers a comfortable stay with air-conditioned rooms and free WiFi. Each room comes with a private bathroom, ensuring your privacy and convenience.

Delicious Dining Options
Indulge in authentic Brazilian cuisine at the hotel's restaurant. Enjoy a delightful culinary experience without having to leave the premises.

Exceptional Service
With multilingual staff available 24/7 at the reception, you can rest assured that your needs will be met promptly and professionally during your stay at Zago Hotel.

Book now to experience the perfect blend of comfort, convenience, and top-notch service at Zago Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: EEA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.7
Based on 1264 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.7
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 7.7
Overall Experience: 9.2
M
Mariana • solo_traveller • br
6
Não recomendo.
Pros:

O cafe é bom
Localização boa.

Cons:

O quarto é mal distribuído, banheiro pequeno.
Tem regras de apresentar cartao de vacinação do cachorro, mas isso não é previamente comunicado, ou seja, se vc não tiver alternativa de acesso, vc pode ficar sem a possibilidade de fazer o check-in. Quando fiz esse comentário na avaliação do google, o gerente gastou 4min em áudio para justificar o que não estava claro nas acomodações do hotel, deixando claro, que o hotel tem um péssimo hábito em não gostar de receber críticas construtivas.

2026-05-09 • via Nuitee
C
carlos alberto • couple • br
9
2026-05-08 • via Nuitee
J
Jose Carlos Vieira Dalponte • couple • br
10
OTIMA
Pros:

ATENDIMENTO EXCELENTEN

Cons:

PAGAMENTO NÃO PARCELADO

2026-05-08 • via Nuitee
J
José • solo_traveller • br
4
Não me hospedarei mais lá, sem higiene impossível
Pros:

Normal

Cons:

A limpeza está péssima, tinha sabonete do hospede anterior no meu box e permaneceu lá durante minha estada, as cobertas não são mais higienizadas, não estavam lacradas em plástico, horrível

2026-05-07 • via Nuitee
R
Roberto • couple • br
6
Pessoal atencioso mas descuido com a limpeza
Pros:

Pessoal atencioso, hotel bem localizado e bom café da manhã

Cons:

Descuido com a limpeza do quarto, com banheiro e blackout das cortinas embolorados.

2026-05-06 • via Nuitee
G
Gustavo • solo_traveller • br
10
2026-05-05 • via Nuitee
Y
Yuri • couple • br
9
2026-05-01 • via Nuitee
A
andrea • extended_group • br
7
2026-05-01 • via Nuitee
C
Cristiane Viana Varela • couple • br
5
2026-04-28 • via Nuitee
S
Sr. Roque • solo_traveller • br
9
Pernoite tranquila
Pros:

Atendimento da equipe.
Localização proximo ao centro.

2026-04-25 • via Nuitee
R
Rafaely • couple • br
10
Pros:

Tudo

2026-04-24 • via Nuitee
G
Gilberto • couple • br
5
2026-04-23 • via Nuitee
R
Ricardo • solo_traveller • br
10
Pros:

Excelente infraestrutura

2026-04-23 • via Nuitee
M
Maristela1820 • solo_traveller • br
10
2026-04-22 • via Nuitee
R
Roberta • couple • br
10
Pros:

Tudo

2026-04-21 • via Nuitee
E
EMERSON • solo_traveller • br
8
2026-04-20 • via Nuitee
M
Mauro • solo_traveller • br
10
2026-04-19 • via Nuitee
P
Patricia • couple • br
2
Péssimo
Cons:

O banheiro com cheiro de urina

2026-04-17 • via Nuitee
J
Joao • couple • br
10
2026-04-16 • via Nuitee
J
Júlia Fernanda • couple • br
9
Ótimo hotel. Instalações bonitas e limpas, café da manhã bem bom também e atendimento ágil e cordial.
Pros:

Muito elegante o espaço, quarto espaçoso e com tudo que é necessário

Cons:

A cama é um pouco firme mas é grande

2026-04-13 • via Nuitee