Círculo Mexicano, a Member of Design Hotels

Honestly cant think of anything that I didnt like.

The roads around the hotel are usually closed so often it is impossible for a car to collect/drop-off directly outside the hotel. Some of the staff could also improve their English (as the majority of guests did not speak Spanish).

The roads were closed for the festival, we saw other hotels had staff meeting their guests to support with their luggage given the road closures. Would have been lovely to have the same treatment given the challenge of road closures.

I wish the pool water was warmer. It was terribly chilly.

Sengen er meget blød. Man skal dele dyne

No Gym.

wifi was slightly slow.

Cockroaches and dark

A little loud with other guests in the area as sound reverbates around the propety and you can hear people's conversations and bathroom facilities

Petit déjeuner beaucoup trop long. 45 mn pour d'obtenir 3 tacos. Service minimum.

2days before they send a novice telling us that we were not able to used the pool. Jacuzzi or the terraza because they were having an event

Well where do I start. We booked it 4months in advance , arriving after a 15 hour journey on the day of my wife's birthday. Told then that sorry but for the next two days and nights we have taken a private party so the pool , rooftop terrace , restaurant, sauna and jacuzzi are closed. If we want breakfast we can always have it in our room!!! Basically someone made a conscious decision that said , we don't care about the guests that are booked, we will do the event. To say I was furious is an understatement. But we can also move hotels if we want to one of their sister hotels. I mean imagine , late at night and then the next day having to move , which we did as no pool or restaurant etc. hardly the birthday my wife was expecting. Also the GM just let his lovely staff deal with it and never showed his face - what a disgrace. We then find out it's an internal event for sales!! What a joke. On this occasion it's not about what they tried to do to fix the issue , it's the issue they created themselves that's the problem. It totally ruined the start to our holiday and my wife's birthday - awful. It's such a shame and whilst this probably only affects a few people and isn't "normal" what does it say about how it's run. When people make decisions like this they don't consider the knock on effect that their decisions make. It's part of a big group and the irony of this is , the event they "took" with the total disregard for the booked guests was for sales , to boost bookings. Interesting way to go about it.

O café da manhã deixa a experiência bem a desejar.